Modem Drivers for ME, cant find them anywhere

Acanthus

Lifer
Aug 28, 2001
19,915
2
76
ostif.org
this computer has been the biggest pain in the arse i have ever worked on, now after the long hard drive sizing problem is resolved, the modem doesnt work, it takes whatever driver i throw at it, and doesnt work.

Heres all the chips and stickers on the card (its an old HP Vectra PC)

ATS-127A
Atech

Conexant
RH56D-PCI
R6795-12
B92343.3
9948 Mexico

copyright 1999 diamond multimedia solutions

Made in Canada logo
S/N 0303900000372
P/N 23680001-002

and another Diamond Multimedia logo on the back.
 

Modus

Platinum Member
Oct 9, 1999
2,235
0
0
There are essentially only two kinds of PCI modem chipsets made by Conexant in recent years: HSF and HCF. Both are "soft" modems, the difference being the HCF style does has a hardware controller (kind of like the venerable Lucent LT), while the HSF handles both control and signal processing in software. Both are decent chipsets: with the right drivers, they can match the performance of a typical hardware modem.

Go to http://www.conexant.com/customer/md_driverassistance.html for the latest generic drivers from the chipset manufacturer.

As a rule, for any computer hardware, you ALWAYS want the drivers from the chipset manufacturer, as opposed to the card/board manufacturer.

This applies to motherboards, sound cards, video cards, network cards, modems, everything. Despite the usual disclaimer from chipset manufacturers that "companies who use our chipsets frequently customize the hardware and software", that is rarely the case. The majority of computer hardware closely follows the reference design of the chipset manufacturer. Certainly the "reference" drivers must always work with a reasonable implementation of the chipset, otherwise companies who make the cards would have to write their own drivers from scratch. In almost every case, the card/board manufacturer will release a customized version of reference drivers given to them by the chipset manufacturer. Trouble is, the developmental delay to customize the reference drivers means that when they finally get released, they are months old. In the 3D video card world, where driver updates often result in a 20% performance boost from one month to the next, this means that by using the drivers from your card/board manufacturer, you're getting less than full performance out of the product you purchased. And it's exceedingly rare for a card/board manufacturer to add something truly useful to the reference drivers; more often than not, the customization amounts to relabling everything with their logo and links to the company website.

So to restate: for any and all computer hardware, find out the make and model of the chipset, then get the drivers from the chipset manufacturer if at all possible.

Modus
 

Acanthus

Lifer
Aug 28, 2001
19,915
2
76
ostif.org
i used the autodetect app it told me it was an HCF modem, then i downloaded and installed the HCF drivers. They sensed the modem and installed fine, i then went to set up the internet connection, and it took me to the modem hardware installation window again, i put in the disk, installed the modem again, it asked me if i was sure i want to close the internet connection wizard, i hit no, it pulled up the HW installation wizard again, installed it again, asked me if i was sure i want to close.... i hit yes, opened it again, same situation, WTF!!!

Please help!!!

 

billyjak

Platinum Member
Oct 9, 1999
2,869
1
81
Go Here This sight and join it's free, they have just about every driver for modems you can imagine.
This place was a lifesavor for me when working on older systems.
 

Modus

Platinum Member
Oct 9, 1999
2,235
0
0
I don't really follow your description of the problem.

After the drivers are installed, go to Control Panel > Modems > Diagnostics, and Query the modem. If it responds with a bunch of ATI3 ATI4 information, then it's working.

In that case you have an IE problem. Maybe try the latest version of IE6.

Modus
 

Acanthus

Lifer
Aug 28, 2001
19,915
2
76
ostif.org
cant query the modem, its not there after being installed, its in the device manager, but not the modems panel

Update: put the modem in my win2k machine, autodetected and installed

Tried 3 ISA and 2 PCI modems, NONE OF THEM will work

the 2 PCI modems definitly have the correct drivers

Weve found out that the modem is on IRQ3 and assigning itself to COM3, one of the PCI modems windows picks up and auto installs (the original HCF modem) but doesnt show up in the modems tab for configuring. Does this sound like an ME bug or IRQ conflict more than a driver problem? i have worked on this thing rediculously long now.

Another update: we have 2 "unknown devices" when we install the SB16 ISA sound card (that is actually run to like a 1/2" speaker in the front. This thing had to be trash when it came out 5 years ago....

The modem isnt from the original HP vectra its only 2 years old. When we pull the ISA sound card the unknown devices disappear and it doesnt help with proper installation of the modem.

Could there be an issue with all the slots being occupied?
There are 2 ISA, 1 is shared with a PCI slot, and thats where we have been putting the modems, we have also tried the 2 pci modems in all the other slots to no avail.

We have found no IRQ or I/O conflicts in windows. And we are running out of ideas fast beyond trying to put Win98se on here and seeing what happens.
 

Modus

Platinum Member
Oct 9, 1999
2,235
0
0
Well it's definitely not a driver issue, because those are the genuine drivers for that card/chipset. Plus, it works when you install it on the Win2K machine. So it's probably an IRQ conflict like you said or, more likely IMO, some kind of Windows Registry/INF glitch.

<< Weve found out that the modem is on IRQ3 and assigning itself to COM3 >>

Well, PCI modems don't really use COM ports. They install a little redirector driver in case old school programs are accessing them using DOS-style COM ports. But most software now access modems directly through the Windows TAPI interface. Your PCI modem is almost certainly using another IRQ besides 3: usually 7, 9, 10, or 11. Use Programs > Accessories > System Tools > System Information to check for conflicts.

But I don't really think that's the problem. Like I said, the modem's presence in Device Manager but not the Modem control panel seems to indicate a Windows registry/INF glitch.

Are you due for a format/reinstall of Windows on the HP machine? That would be the best way to completely eliminate software as a variable. If you're not willing to do that, then do your best to clear out all driver references from Windows. To do that, first use Add/Remove Programs to remove anything related to modem drivers (yes they often put themselves there) then follow these instructions from my FAQ article:

*** FIRST make sure you have copies of drivers for all your hardware ***

In Windows 95/98/ME:

The procedure is similar, but the registry keys are found in different places, and may be consolidated together. Delete all keys and values UNDERNEATH these keys:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD
HKEY_LOCAL_MACHINE\Enum


Even after removing devices from Device Manager and a thorough hatchet job on the Registry, driver files will remain. Don't worry too much about this as these files are largely disassociated from the operating system now, and they amount to little in terms of storage. There are some, however, that can still haunt you from beyond the grave. These are the files found in the INF folder under your Windows folder.

INF files are like the table of contents for a driver package. They tell Windows what files will be installed, where to reference them in the registry, and what the default device settings should be. They also contain specific PnP vendor ID's that identify exactly which hardware they're intended for. When Windows is "building a driver information database", all it's doing is reading through every INF file in the INF folder. Then, if it detects a PnP device that matches with a known vendor ID in one of the INF's, it installs whatever driver files the INF tells it to.

When you install a new device, its driver's INF file is copied to the INF folder. You want to purge these. Some of the INF's, however, are part of Windows' default device support, and shouldn't be removed.

In Windows 95/98/ME, it's easy: kill everything in WINDOWS\INF\OTHER. That's where new INF's get dumped.

Modus
 
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