Modem will not detect dial tone

Snorlax

Member
Jan 17, 2000
59
0
0
Something strange is going on with my modem. It will not connect because it's not getting a dial tone. I have verified that the connection to the telephone line is good. Ran diagnostics and the software says the modem is working fine. I'm wondering if it could be possible the hardware that connects to the phone line is bad but the rest of the modem is OK which would explain why it thinks it's OK. Thanks.
 

rudder

Lifer
Nov 9, 2000
19,441
86
91
You will probbaly have to replace the modem. I have had this happen to a couple of modems of mine before. Do you run the phone line through any sort of protection?
 

alm4rr

Diamond Member
Dec 21, 2000
4,390
0
0
modems are crap. mine just got shorted out after the expiration date. kiss that $80 sh!t goodbye.
 

Zepper

Elite Member
May 1, 2001
18,998
0
0
If you have phone company voice mail, you have to clear your box before trying to connect with a modem because of the message waiting signal. Also make sure you have the phone cord plugged into the right jack on the modem. Some switch between the jacks with a relay so if the phone cord is plugged into the wrong jack, it will never hear the dial tone.
. If you are sure it's plugged in correctly and you don't have telco VM, then it's new modem time. Inability to detect dial tone is a common failure mode for internal modems.
. Luckily the best are cheap. Lucent/Agere chipset generics are less than $15. And a decent external can be had for under $35. (CenDyne at Provantage) if you want the most flexibility.
. Once you have your new modem, be sure to protect it and your system with surge protection and/or unplug from the wall when not using. I worked at a service shop in FL (lightning capital of the world) for awhile and we used to make big bucks every spring and fall replacing modems and repairing systems of the clueless.
.bh.
 

Snorlax

Member
Jan 17, 2000
59
0
0
Thanks for the help. We have had a lot of thunderstorms over the past several weeks in our area so that's probably what got it. The modem I have now is a Blitzz I bought from Newegg in January ($11 I think). Other than the fact that it doesn't work now I liked it pretty well so I may just buy another one.
 
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