Originally posted by: Ike0069
Only if you have a signed release from Fed Ex. No signature release on file means that Fed Ex won't leave it without a signature.
Now Monarch requires a signature even with a signed release. For me, this pushes me to go with Newegg. I can't be home when they come by my house and the Fed Ex pickup is about 40 minutes away. So it takes me about an 1.5 hrs to go get the package. I'm not worried about anyone taking it off my porch, so leaving it is what I prefer and expect.
Originally posted by: Ike0069
Well that's pretty important. I never had any problems with Monarch 'til I tried to get an RMA. I won't order from them again.Originally posted by: cRazYdood
Other than that RMA, I've never had any problems with ZipZoomFly though.
Originally posted by: Amaroque
Originally posted by: Ike0069
Well that's pretty important. I never had any problems with Monarch 'til I tried to get an RMA. I won't order from them again.Originally posted by: cRazYdood
Other than that RMA, I've never had any problems with ZipZoomFly though.
Same here. I will never order from Monarch again.
Monarch does not seem to, under any circumstances want to deal with any RMA issues. They have fast shipping at first. But they majorly drag their feet with an RMA. Personally, I would rather pay a couple extra dollars, or wait a couple extra days (if need be), to not have to deal with a month long battle to get an RMA that was Monarch's blatantly obvious mistake in the first place.
Customer service is very important, but most people ignore the "customer service" quality, until they have a problem.
Originally posted by: slots
I think for the volume of orders that Monarch has to respond to, they actually have a great rating athttp://www.resellerratings.com/seller2079.html
Originally posted by: Amaroque
Originally posted by: Ike0069
Well that's pretty important. I never had any problems with Monarch 'til I tried to get an RMA. I won't order from them again.Originally posted by: cRazYdood
Other than that RMA, I've never had any problems with ZipZoomFly though.
Same here. I will never order from Monarch again.
Monarch does not seem to, under any circumstances want to deal with any RMA issues. They have fast shipping at first. But they majorly drag their feet with an RMA. Personally, I would rather pay a couple extra dollars, or wait a couple extra days (if need be), to not have to deal with a month long battle to get an RMA that was Monarch's blatantly obvious mistake in the first place.
Customer service is very important, but most people ignore the "customer service" quality, until they have a problem.
Originally posted by: Ike0069
Originally posted by: slots
I think for the volume of orders that Monarch has to respond to, they actually have a great rating athttp://www.resellerratings.com/seller2079.html
I've read alot of posts (here and many other forums) about how someone left a negative feedback at resellerratings for Monarch and Monarch contacted them. They made a deal where the negative review would be changed to positive, then Monarch would give them something. That may sound great, but it really skews the ratings they get. My point is, you can talk to them forever about an issue, but unless you start a thread here or give them a bad review on reseller, they will just ignore you.
Originally posted by: classy
Well I look at this way.
Scenario: Want to top purchase a AMD 4000+
Price: Newegg $599, Zip $550
Final Result: I wait an extra day or two and Newegg can go fly a kite.
Newegg is nothing but a price gouging company now.
Originally posted by: Bonesdad
I had an excellent experience with Monarch as well, after some feather ruffling. They RMA'd a board to me next day, with Saturday delivery. Good experience, value customer service.
Originally posted by: Duvie
Its all hit or miss on stories like this...depends on the item the date and time the orders were placed, etc.....
Originally posted by: Amaroque
Originally posted by: Bonesdad
I had an excellent experience with Monarch as well, after some feather ruffling. They RMA'd a board to me next day, with Saturday delivery. Good experience, value customer service.
Riiight. there shouldn't have to be any "feather ruffling" whatsoever. I don't consider that good CS. Perhaps you just have a lower standard for what you consider "good" customer service.
Originally posted by: Bonesdad
I dissed them for messing my orders up and they came right back with "how can we make it up to you?" That's good customer service in my book. Got a free cap from them too!
Originally posted by: Bonesdad
Originally posted by: Amaroque
Originally posted by: Bonesdad
I had an excellent experience with Monarch as well, after some feather ruffling. They RMA'd a board to me next day, with Saturday delivery. Good experience, value customer service.
Riiight. there shouldn't have to be any "feather ruffling" whatsoever. I don't consider that good CS. Perhaps you just have a lower standard for what you consider "good" customer service.
So in your perfect world, every company gets every order right and gets it to you on the exact day you expect it...riiiigght.
The point is they responded to the problem in a professional way and made it right. THAT is the mark of a good company. In the case of Monarch, the problem wasn't even their fault, it was the mobo manufacturer's. Monarch stepped up and took the heat for the manufacturer. I will trust them in the future and you should too.
your expectations need examining.