monoprice credit card breach?

[skagen5555]

do you think they'll give anyhthing to the customers that suffered from the breach? Say... a gift card or something

 

[NoCreativity]

Thats the thing. They are still playing the "we see no breach here..." game. So to them they have not admitted they had a breach. I am not sure what the requirement of CA law is but I guess they have to admit the problem first?

But their forensic investigators are still looking into whether or not a breach occured

 

[Vette73]

do you think they'll give anyhthing to the customers that suffered from the breach? Say... a gift card or something

Hahahaha... They don't want to takle any responsibility for this. So I doubt they will give anything out, esp seeing how many people were involved.

 

[dullard]

Just placed my first ever order with Monoprice today. I wanted to do it 2 weeks ago, but this breach hampered me. Got two SATA 2 cables that after shipping were still $10 cheaper than any one cable that I could find locally or online. I used a one-time use secure number from Discover.

 

[NFS4]

do you think they'll give anyhthing to the customers that suffered from the breach? Say... a gift card or something

Why would you want a GC from them to buy from them AGAIN after they let your CC number get out into the wild through a security breach?

"There's an old saying in Tennessee — I know it's in Texas, probably in Tennessee — that says, fool me once, shame on — shame on you. Fool me — you can't get fooled again."

 

[thecrecarc]

Are you at risk if you used google checkout?

 

[NFS4]

Are you at risk if you used google checkout?

My guess would be know because the payment is handled by Google and not Monoprice.

 

[jalaram]

I bought some stuff back in 9/2008. That cc was marked as lost and I got a new number.

Just to be safe, I've guess I should check my accounts.

 

[Syringer]

I made an order maybe a month ago, checked my statement and see something from transact-bill.com for $71.33 from 3/20. If you google transact-bill.com all the results are about scam/fraud. arg.

 

[SpatiallyAware]

it costs nothing to get a new card. If in doubt, do it for all your cards. That is what I did.

It does cost me something; time. 5 min every morning the past few weeks checking my amex, 30-45 min (at least) to change my 4-5 auto payments, hassle of being out of a cc until the new one gets here.


I'm fairly annoyed at monoprice, primarily at how crappily they're handling this.

 

[Syringer]

Ugh, see this pending for $24.99 too:

CHECKCARD BETZIP/PUREPLAY 800-804-4817 CA...

Never did this at all.

Time for a new card I guess.

 

[Legendary]

missed this thread but lucked out and missed getting charged

 

[Vette73]

missed this thread but lucked out and missed getting charged

Key a eye out. I thought I was safe but it seems the "list" is still being worked.

This has been going on a little while now. Some over a month ago and me and others just this week.

 

[skagen5555]

Why would you want a GC from them to buy from them AGAIN after they let your CC number get out into the wild through a security breach?

"There's an old saying in Tennessee — I know it's in Texas, probably in Tennessee — that says, fool me once, shame on — shame on you. Fool me — you can't get fooled again."

I'll be smarter and use google checkout next time, plus with the gift card, i could get more stuff i need. Monoprice has great stuff at great prices, they just have lousy security.

missed this thread but lucked out and missed getting charged

I thought i was clear too until this morning when i got an email from my bank, and this is a few weeks after the incident.

 

[Syringer]

Has anyone contacted Monoprice? Are they doing anything about this?

 

[Noubourne]

I ordered an HDMI cable on 3/1. On 3/8, my card was used to purchase 2 MS Technet Plus subscriptions to the tune of over $500. Visa FP called me and I had to shut it down (my main check-card no less).

I was able to get the charges reversed by MS - took 2 weeks though.

I contacted monoprice and they took my info and said they might call me. I have not received a call.

Seemed unlikely to be a coincidence imo.

 

[Vette73]

I ordered an HDMI cable on 3/1. On 3/8, my card was used to purchase 2 MS Technet Plus subscriptions to the tune of over $500. Visa FP called me and I had to shut it down (my main check-card no less).

I was able to get the charges reversed by MS - took 2 weeks though.

I contacted monoprice and they took my info and said they might call me. I have not received a call.

Seemed unlikely to be a coincidence imo.

Its not and don;t wait for monoprice.

I wrote them and got no replay.
I did write the Attorney General of CA, Monpprice is based in CA. I am not asking for money or anything else, just that they send out notices to all in tle last 3 months to check their CC and/or get a new one.

 

[bob4432]

just got a call from my cc company about some flagged software related purchases in paris, france - and yes, i use monoprice quite often w/ the last time sometime in i think early-late feb but i have shopped their for years, so the "breached" cards are still being used. turns out there were a couple hundred dollars worth of fraudulent charges my cc took care of - great, now we all pay because monoprice won't disclose how many and who's cards got stolen - so do a fucking mass mail.

i really like monoprice but their handling of this has been weak. breaches happen, it is a fact of the digital life we live, it is how the retailer handles them that is important and so far monoprice has failed on that front.

 

[Vette73]

If your CC has been breached PLEASE file a complaint here...

http://ag.ca.gov/contact/complaint_form.php?cmplt=CL

Its the CA attorney general office. If they get enough they will look into Monoprice and force them to conform to SB20, its the CA notification law in CA.

 

[SpatiallyAware]

If your CC has been breached PLEASE file a complaint here...

http://ag.ca.gov/contact/complaint_form.php?cmplt=CL

Its the CA attorney general office. If they get enough they will look into Monoprice and force them to conform to SB20, its the CA notification law in CA.

Monoprice, Inc.
11701 6th Street
Rancho Cucamonga, CA 91730
Telephone : (909)989-6887
Fax : (909)989-0078

 

[ch33zw1z]

i agree, bought about $400 of hdmi ones from bestbuy this weekend. blurays never looked better on my 52 inch sony.

lol...

 

[KeithP]

I can't believe Monoprice still hasn't admitted there was a breach. I was going to post the link to the complaint form at the CA AG site as well but I see others have already done so.

I posted this in another thread but I will repeat here. The problem I see isn't so much that they were involved in a security breach, the problem is how they handled it. At this point, I think they have lost me as a customer.

-KeithP

 

[Blayze]

Another update from Monoprice...

http://www.monoprice.com/home/view_notice.asp

Seems like it only effects you if you ordered between 2/23 though 3/5.

 

[halik]

Another update from Monoprice...

http://www.monoprice.com/home/view_notice.asp

Seems like it only effects you if you ordered between 2/23 though 3/5.

Woo missed it by 2 months. Nothing on my MC either

 

[PhaZe]

Another update from Monoprice...

http://www.monoprice.com/home/view_notice.asp

Seems like it only effects you if you ordered between 2/23 though 3/5.

Preliminarily