MOTHERBOARD SWAPAROOOO!

[Shagg]

I bought the ASUS A7V333 mobo from tcwo.com. After pluging it in, it wouldn't post. So I call to get an RMA on it, which I successfully do. When I take the mobo in for a refund, they say that the serial on the mobo doesn't match that of the box. my question to anyone out there is:
Is it possible that someone at ASUS made a mistake and placed a mismatched mobo in the box? Or did the actual switch happen at TCWO.COM? Cause I sure hell didn't swap anything!

I'm left waiting for TCWO to decide what to do. They are holding my mobo in an attempt to resolve this problem by calling ASUS to verify if at least this mobo was actually purchased by them.

Luckily, I always buy my stuff with a credit card and I can dispute it that way.

Any suggestions would be appreciated.

Shagg

 

[CraigRT]

sounds like they are some crooked mofos.. they are like calling you a liar basically... flip out on them... cause that's total horse crap!

 

[Bobbyeyes]

i had a similar headache w/ them three years ago.. they kept on telling me to retun it, then they would send it back to me....
major headache.. needless to say i have not ever ordered from them again

 

[jonnyGURU]

Yeah. They're really crooked mofos. If they don't swap that board out then they get to keep..... They gain..... Hmm.... They don't gain anything. They just end up pissing someone off.

Come on guys. Be fair. What does TCWO really have to gain by not swapping the board out?

Asus boards have a 3 year warranty and the A7V333 has only been out for about 4 months, right?

TCWO just has to be cautious because we've had people buy motherboards from the competitors down the road that only offers a 30 day warranty on product and then just pretended to have bought the board from TCWO after the other place told them to pound sand.

We even had one guy buy a new board from us, peel the serial number sticker off of the new board and the one he bought somewhere else and then re-affix the new serial number on the old board. He then tried to return the old board for a refund.

Unfortunately, you sort of get this natural distrust for certian customers after a while... no offense Shagg. Fact is that I believe you simply because you're taking this out to a public forum. If you were trying to scam them out of a board that you didn't buy from then and then post about your scam on a public forum, that would be pretty ballsy... and hell... that alone deserves something! (Don't get any ideas)

Shagg... I'd PM you but you don't have the PM feature enabled.

Email me both the serial number off the box and the serial number off the board and I'll take care of it myself. If the stuff is still at TCWO, email me your real name and/or your invoice number and I'll find who there has your board and take it from there. No problemo. Just deal with me with these kinds of issues. Not that I'm trying to undermine someone else's decision. Like I said, someone is just being cautious.

Hell, I'm not completely surprised the boards got switched. it's not like Asus hasn't screwed up before. Just like when they decided to keep making motherboards for the last two years. Man! What were they thinking?!?

/jon ducks debris thrown by Asus zealots (I'm a Gigabyte/Biostar/MSI/Soyo man. )

 

[mechBgon]

I received an A7V333-R back from Asus RMA and went to the Asus site to try to register its serial number for warranty purposes. Asus' own site rejects the serial number, claiming it's not an A7V333 serial number. I emailed their customer-service address... no reply yet.

jonnyGURU, any off-the-record opinion as to whether it is necessary to register the serial number to ensure warranty service later? This will be an office PC, and the three-year warranty is something I'd like to preserve in case we have a legit board failure down the road.

 

[jonnyGURU]

Originally posted by: mechBgon
I received an A7V333-R back from Asus RMA and went to the Asus site to try to register its serial number for warranty purposes. Asus' own site rejects the serial number, claiming it's not an A7V333 serial number. I emailed their customer-service address... no reply yet.

jonnyGURU, any off-the-record opinion as to whether it is necessary to register the serial number to ensure warranty service later? This will be an office PC, and the three-year warranty is something I'd like to preserve in case we have a legit board failure down the road.

Doesn't have to be off the record....

You DO NOT have to register your product to have warranty. If and when the board dies, you simply give them your contact information, nature of problem and serial number off of the board and they will issue an RMA #.

Even if the manufacture date of the board is past 3 years, if you have an invoice that proves that the board was BOUGHT within the last three years, simply fax them the invoice and they will honor their warranty.

DO NOT BOTHER SENDING EMAIL TO ASUS. They will almost NEVER respond. I don't know why, but unless you email directly to a particular person's mailbox, you will not get an email response from one of their general mailboxes. I don't hold this against Asus. The only two motherboard manufacturers that I've seen actually answer general mailbox emails is Biostar and Soyo. Hell, I've emailed specific people at MSI and Gigabyte and have not heard back. I often wonder why these companies even BOTHER with posting an email address.

<edit> You're serial number may not be one that you can "register" if your motherboard is an RMA replacement, because odds are it is not a replacement. It's probably remanufactured. They use a whole different serial number system for the remanufactured boards they send back on RMA. </edit>

 

[mechBgon]

Thanks for the input jonnyGURU That makes sense, I am pretty sure it's not a brand-new board because the BIOS chip says 1005 on the sticker, but it is programmed with 1007, not to mention the serial number issue.