- Jan 7, 2004
- 9,031
- 36
- 91
So, I just got an SB6141 as a gift, I attempted to add it to my Comcast acct, and now I think my modem is bricked. Just curious if anyone has any ideas/suggestions. Here are the steps I took:
- hooked up the modem to the coax and directly to my PC (no router)
- got redirected by Comcast to an activation page upon opening a browser
- provided my acct/ph# so Comcast could find my acct
- Comcast found my acct, recognized the modem, and I clicked continue to
activate
- got a status bar that said it was activating, the modem appeared to power cycle, and then it the indicator lights would alternately flash between the green power LED and the blue LEDs below.
- eventually I received a failure from Comcast, saying they could not make a connection.
- now all the modem will do is flash lights. I do not get a redirect when opening a browser, and I cannot connect to the modem's HTML manger at 192.168.100.1.
- My old modem still works, and I can see that Comcast has activated my new SB6141, but it doesn't work at all.
so, the question is... Is it worthwhile to call Comcast, or is my SB6141 a warm brick?
- hooked up the modem to the coax and directly to my PC (no router)
- got redirected by Comcast to an activation page upon opening a browser
- provided my acct/ph# so Comcast could find my acct
- Comcast found my acct, recognized the modem, and I clicked continue to
activate
- got a status bar that said it was activating, the modem appeared to power cycle, and then it the indicator lights would alternately flash between the green power LED and the blue LEDs below.
- eventually I received a failure from Comcast, saying they could not make a connection.
- now all the modem will do is flash lights. I do not get a redirect when opening a browser, and I cannot connect to the modem's HTML manger at 192.168.100.1.
- My old modem still works, and I can see that Comcast has activated my new SB6141, but it doesn't work at all.
so, the question is... Is it worthwhile to call Comcast, or is my SB6141 a warm brick?