MS Intellimouse Explorer - Kaput

[N4P]

well, here in my dorm...the desks we have for our PC's are kinda tight. i guess the other day, my roomie knocked my Intellimouse Explorer off my desk accidentely, and it is no longer working. if i jiggle the cable, i can get the LED to light up...but other than that, it is almost always off.

a couple of Q's here...i dont have the Box or Manual or anything here, its at home: will microsoft send me a new one for free? (its about 9-10 months old.) is there any way i could fix the mouse if MS won't send me a new one?

 

[y2kc]

MS will send you another one. no box or anything needed (they may ask for the code on the bottom of the mouse if I recall correctly). I replaced a couple of these through their warranty.

 

[N4P]

one more thing, if someone would be willing to give me a hand...

anyone have the phone # for microsoft customer service, or where i would have to call to get a replacement? i tried lookin on the ms website...but i didnt find it right away, and using the keyboard to navigate is getting on my nerves :-D

anyway, thanks alot to whoever can help me out!

 

[nagger]

here:

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+ Personal Support

If you purchased this product at a retail store, you are eligible for 90 days of no-charge Personal support (beginning the first time you contact a Personal Support Professional) by phone or online. Personal Support is designed to provide support for everyday product usage to help U.S. consumers, home users and home office customers using Microsoft consumer products.
(425) 635-7040 (long distance charges may apply)

Product Support may be provided on a callback basis for some products. Check with your support professional when you call.

In addition to no-charge support:
If you purchased this product at a retail store, you are eligible for Paid Personal Support by phone or online available at $35 U.S. per incident billable to your VISA, MasterCard, or American Express credit card.

(800) 936-5700

Personal Support is available Monday through Friday 5:00 A.M. - 9:00 P.M. Pacific time (PST), Saturday 5:00 A.M. - 3:00 P.M., and Sunday 9:00 A.M. - 3:00 P.M. For holiday support availability see holiday hours.

TTY users, please call (800) 892-5234.

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Hope this helps