MSI Tech Support -- Kudos!

[fbrdphreak]

So I bought a used K8N Neo Platinum off of FS/FT and it didn't come with an I/O Shield 'cuz it was all tweaked out for whatever reason. I posted a WTB thread for an I/O Shield and someone told me to just call MSI and they would ship a replacement. Sounded good to me, I get around to calling today and called tech support 3 times today, sitting on hold. The prob tho is that after like 10 min of waiting they make you leave a message :roll:
So after waiting on hold for the last time tonight, I decided to use the Online Tech Support form or whatever, just for kicks; figuring I'd only get automated responses for a few days. I filled out the form about 15-20 minutes ago. Here is the response that I got:

Dear Customer,



Your request will be process and ship out by UPS Ground and you will receive an email confirmation once the package has been shipped out.

Sincerely,
Technical Support Division
MSI Computer Corp.
http://www.msicomputer.com

:Q :Q :Q :Q :Q :Q

That is just amazing to me, I had heard pretty much all mobo tech support was a wait and see kind of game.
:thumbsup: and :beer: for MSI

 

[fbrdphreak]

Update: MSI actually called me back tonight (as I left a message mid-day) and inquired as to my issue!!! :Q It just gets better
Does anyone have similar experiences with Gigabyte, DFI, Asus, or any other big-namers?

 

[hafa]

No experience with anyone's tech support whatsoever, as I've never even attempted to use this "service" and have always assumed it to be entirely useless. I've always gotten excellent responses from forums through the years and rely entirely on posting and googling for all technical issues.

In terms of getting your I/O shield spend some time with google and keep posting on various forums as well as ebay; you'll eventually come up with one.

 

[whargoul12342]

I would be interested to know what kind of experiences people have had with DFI's RMA process. Expecially if you live in Canada.

 

[fbrdphreak]

Originally posted by: hafa
No experience with anyone's tech support whatsoever, as I've never even attempted to use this "service" and have always assumed it to be entirely useless. I've always gotten excellent responses from forums through the years and rely entirely on posting and googling for all technical issues.

In terms of getting your I/O shield spend some time with google and keep posting on various forums as well as ebay; you'll eventually come up with one.

I think you misunderstood my post I have an I/O Shield on the way to me free of charge

 

[PascalT]

it's the least they could do. I think it's sad normal tech support is being applauded so loudly these days, just goes to show how bad certain company's service is like.

do they realise having good service could give them LOTS of sales?

 

[fbrdphreak]

Originally posted by: PascalT
it's the least they could do. I think it's sad normal tech support is being applauded so loudly these days, just goes to show how bad certain company's service is like.

do they realise having good service could give them LOTS of sales?

Exactly! For instance, BFG is the only video card manufacturer that I know of that offers a TRUE lifetime warranty (Not like PNY (or was it eVGA) who warrants it for the "lifetime" of that product, i.e. how long it is on the market) AND true 24/7 tech support with really fast e-mail turn around. I recommend them everywhere I go and lots of other people do too. Now only if BFG made motherboards...CPU's....hard drives....you get the picture

 

[hafa]

...Update: MSI actually called me back tonight (as I left a message mid-day) and inquired as to my issue!!! It just gets better

...I think you misunderstood my post I have an I/O Shield on the way to me free of charge

Perhaps I did. Your post regarding them calling back seemed to portray them as inept, since they did not understand an issue which was clearly defined previously.

I'm glad that you've had a positive customer service experience with MSI. I've built many systems on the K7N2 board and they've all been very reliable, solid performers. I still stand by my earlier statement, however. Call me a cynic if you wish...

 

[fbrdphreak]

Perhaps I did. Your post regarding them calling back seemed to portray them as inept, since they did not understand an issue which was clearly defined previously.

I'm glad that you've had a positive customer service experience with MSI. I've built many systems on the K7N2 board and they've all been very reliable, solid performers. I still stand by my earlier statement, however. Call me a cynic if you wish...

Well, what had happened is that I called earlier in the day and since their stupid phone system would only let me leave a message, I did. Well, about 6-6:30PM EST (they're located in CA) they returned my call from the previous message I left; thus a good thing!
However, I completely agree with your earlier statement. I would never rely on a 1-800 # for tech support. Google and forums are my bestest friends That's how I found out to contact MSI for a free I/O shield!