MSI = worst company ever?

[Ketchup]

Originally posted by: arswihart
"Epox builds cheap motherboards, and I would pass over one any day to buy an MSI"

god have mercy on your soul

Don't worry, he does.

 

[RobCur]

Originally posted by: NightCrawler
To save money the big mobo companies are running skeleton support staff.

So it's nonexistent? Easier solution for frustrated customer would to be just buy a new one and throw their junk away in the trash.

 

[pulsedrive]

Originally posted by: arswihart
whatever, the fact that you are trying to say that you don't admire Epox having dual-core support ALREADY just because the chips aren't released shows me you are really reaching for something bad to say about Epox, but the only thing anyone ever says is bad caps, and that hasn't even been an issue for a years now. I've said all there is to say about this, hopefully this will serve as a great resource to people building their systems in the future.

No, I am not reaching, I have in fact heard very little about Epox, and I can already hear you going" OMG you haven't ever heard of their l33tn33$?!? that must mean you are an idiot" No just because I haven't heard much about them does not make me an idiot, and your response to the other gentleman about "may god have mercy on your soul" Is rediculous. It is just typical fanboyism. Which makes your argument about MSI even less valid.

 

[ChakkaSol]

I have the Neo4 SLI mobo and the MSI 6600gt cards that work great. Even if you want to overclock using DOT and use CnQ, the SLI mobo works like a charm. However, the only real problem with MSI is in bioses updates...we waited almost 4 months for the last bios update and it made matters worse for manual overclockers...

If you have a 90nm chip (winni or vinni - I have the winni) AND want to overclock manually, you will have major problems. Over 50+ users have been having a fight over on the MSI forum boards over overclocking the SLI n4 mobos.

In the new bios releases (3.3 or 1.4), the ability to overclock is severly limits the 90nm chips ability to oc. Even if 90nm chips had no problems before are now having problems getting past the 219 bug. If I were to say MSI is the worst company ever, it would only have to do with 1) bios updates and 2) communication of same.

If you want to read this mile long thread started only about 10 days ago, get some caffeine first...I do have to say that both Anandtech and Hardocp are taking this issue up with MIS at Computex this week...

http://forum.msi.com.tw/index.php?topic=80211.0

 

[Googer]

Originally posted by: timmay586
I RMAed my defective K8N Neo2 Platinum over a month ago. They recieved it from UPS almost 3 weeks ago. MSI hasn't even tested it yet, much less shipped me a replacement. Newegg does this in a day. This is inexcusable. Since my part time job is doing Flash design at home on my computer, I'm losing money every day that I'm without it. To everyone else out there: don't buy anything from MSI, ever. Is this kind of thing typical of other companies too?

Dude, an Intel Board would have been a better choice if you are that dependant on your PC to make money. Intel's motherboards are oh-so-damn-stable and are the enegizer bunnies of PC Parts.

Intel and Maytag, they ought to merge......

 

[arswihart]

funny how this thread has become a real phenomenon on this forum, lots of people chiming in with various complaints, i guess its good that the truth is being told and collected in a convenient thread for everyone to see

 

[pulsedrive]

Dude you just DON'T get it do you. There have been just as many people who have been happy with their MSI products as have not. This isn't even close to proving your badly aimed point. If all you are wanting is more anti-fanboys, then yeah you are going to KEEP getting them because there are plenty of people like you out there who just hate things to hate them, kinda like any of the MILLIONS of ATI vs. Nvidia threads.

 

[arswihart]

pulsedrive, now that half of your total Anandtech posts are in this thread, congratulations, its a new record!

 

[pulsedrive]

I wouldn't even respond to you anymore except that you have really irked me with every post you have in this thread and if ANYONE has been trolling it is you. I have done nothing but reply to you inane chatter, with reasonable responses, at least as reasonable as they can be considering the subject matter.

 

[Pr0d1gy]

Is this stupid thread stickied to the bottom of page 1?

My MSi Neo4 Diamond SLi motherboard hasn't given me a single problem I didn't cause myself. Nuff said.

 

[Ketchup]

Originally posted by: Pr0d1gy
Is this stupid thread stickied to the bottom of page 1?

My MSi Neo4 Diamond SLi motherboard hasn't given me a single problem I didn't cause myself. Nuff said.

That brings up a very good point. Timmay, what exactly is defective about your board anyway?

 

[ChakkaSol]

Hey guys, yamawho over on both rebelshaven and msi has posted that Wesley Fink from Anandtech emailed him about his meeting with MSI about the overclocking bug problem for 90nm chips and Neo4 mobos.

Heres the threads:

http://www.rhcf.com/sisubb/ultimatebb.php/topic/21/178/2.html
http://forum.msi.com.tw/index.php?topic=80211.160

As far as the MSI Neo4 SLI board, its great and proven except for overclocking with 90nm chips. Everything else on the board is par excellence and thats why it's getting such great reviews. I also have a MSI 6600gt pcie and it hit almost 4200 3DMark05 which combined with another will beat out 1 6800 ultra (as reported on futuremark).

 

[Googer]

Originally posted by: pulsedrive
Dude you just DON'T get it do you. There have been just as many people who have been happy with their MSI products as have not. This isn't even close to proving your badly aimed point. If all you are wanting is more anti-fanboys, then yeah you are going to KEEP getting them because there are plenty of people like you out there who just hate things to hate them, kinda like any of the MILLIONS of ATI vs. Nvidia threads.

Well there you have it folks he just gave you the description of a crummy product. If half the people are disatisfied then it's sh*t!

I would define a good product as somthing where 90% (+ or - 5%) of the users are satisfied and have very few problems with it.

 

[pulsedrive]

Originally posted by: Googer

Originally posted by: pulsedrive
Dude you just DON'T get it do you. There have been just as many people who have been happy with their MSI products as have not. This isn't even close to proving your badly aimed point. If all you are wanting is more anti-fanboys, then yeah you are going to KEEP getting them because there are plenty of people like you out there who just hate things to hate them, kinda like any of the MILLIONS of ATI vs. Nvidia threads.

Well there you have it folks he just gave you the description of a crummy product. If half the people are disatisfied then it's sh*t!

I would define a good product as somthing where 90% (+ or - 5%) of the users are satisfied and have very few problems with it.

Ok, so by your logic then BOTH ATI and Nvidia are crap. That makes LOADS of sense, I can't believe that I didn't see it before. JUst because half of the user pop doens't like something doesn't mean it crap. In fact, again, by your logic, Linux is crap. Because MS has the VAST majority of the desktop market. So therefore all the people using anything else, including Mac, is crap. Real bright.

 

[arswihart]

lets just let this thread die so pulsedrive doesn't break any more records for posts placed in a single thread

 

[RobsTV]

Originally posted by: arswihart

RobsTV said "12 MSI. None failed so no idea how bad support is. "
This is also amazing given how many of your other boards failed! Its so contrary to what I've heard I have a hard time believing it also, not to mention the number of mobo's you've had, my god you are insane man, why so many?

I build, sell and service HTPC's. It's what I've been doing the past 3 years instead of TV's. Actually, these are small time numbers. I usually buy a few identical boards at a time, and see how well they work for what I need, and if good, then buy more. Models are discontinued over time, so am left with no choice except to try new models often. Even though had some bad luck with Asus and Shuttle, they are my #1 choice, when priced right. Shuttle MN31/N with MCP-T (Best #1 mATX NF2 board) and Asus A7N266-VM with MCP-D (Best #1 mATX NF1 board) were two favorites, now discontinued.

The MSI that is now being used is K7N2GM-V, priced at under $55 delivered, and has onboard GF4 MX400, S/PDIF, SATA, and just about all else needed for basic HTPC except the tuner cards. I do usually add ATi video cards for better results with TV out and gaming.

Also, as to Epox. AMDmb.com, (now called PCPerspective) used to list Epox on their company supported forum section, (Epox rep actually answered questions, and "tried to help") but when the support dropped off the face of the planet (sold to 3rd party vender), they dropped Epox from their "A" list. We all had issues with Epox NF2 boards, and the corrupt Bios was a known issue that rendered the boards dead (plus many other quirks like CD drawer opening on reboot). Having two or three of the same model helped, because we could hot swap bios chip, and reflash. But after doing this a few times, Bios savior was the only way to go if you wanted to mess with Epox. I'm sure all of this brings up bad memories to many here. GREAT overclockers, as proven by the 8KHA+ boards easily hitting 200+ fsb speeds when no others could.

 

[pulsedrive]

Originally posted by: arswihart
lets just let this thread die so pulsedrive doesn't break any more records for posts placed in a single thread

OMG you are raving idiot. You have posted JUST as much as I have, in fact, we should have EXACTLY the same number of posts, because I wasn't really interested in this post until you started acting like your moron self. If you can't say something inteligent or at least something besides failing miserably to character bash me. Then STFU!

As to the post by RobTV, FINALLY some one who again made a reasonable post in this thread, with experience to back it up. Also not to mention a level head. Yes, you get bad product from GOOD companies occasionally. If you never purchased from a company again after having a problem I couldn't own a car.

 

[clarkkent333]

Let me settle this for you guys. Every company is good until you have a bad experience with them. Its just that simple. ASUS always been good to you, then ASUS is going to get your recommendation. MSI screws you over, then MSI gets bashed.

 

[Googer]

Originally posted by: pulsedrive

Originally posted by: Googer

Originally posted by: pulsedrive
Dude you just DON'T get it do you. There have been just as many people who have been happy with their MSI products as have not. This isn't even close to proving your badly aimed point. If all you are wanting is more anti-fanboys, then yeah you are going to KEEP getting them because there are plenty of people like you out there who just hate things to hate them, kinda like any of the MILLIONS of ATI vs. Nvidia threads.

Well there you have it folks he just gave you the description of a crummy product. If half the people are disatisfied then it's sh*t!

I would define a good product as somthing where 90% (+ or - 5%) of the users are satisfied and have very few problems with it.

Ok, so by your logic then BOTH ATI and Nvidia are crap. That makes LOADS of sense, I can't believe that I didn't see it before. JUst because half of the user pop doens't like something doesn't mean it crap. In fact, again, by your logic, Linux is crap. Because MS has the VAST majority of the desktop market. So therefore all the people using anything else, including Mac, is crap. Real bright.

Silly Goose, I was not talking about market share here. Read it more carefully. I am talking about customer satisfaction. MSI does not have 90% of the market. What I said is if 90% of ALL OWNERS OF A BRAND OR PRODUCT ARE HAPPY WITH IT AND HAVE LITTLE OR NO PROBLEMS AND NO MAJOR COMPLAINTS USING THAT BRAND OR PRODUCT THEN IT MUST NOT BE CR*P.

MSI fits the definition of CR*P. I hear tons of complaints about them and almost as many complaints as I heard about SOYO. (and some people said good things about SOYO too)

 

[pulsedrive]

I could keep hitting back and forth with whatever person wants to keep coming, but it isn't worth it. I have made point very clear, and as usual, you have those who are always going to argue with you about it. I am DONE. Assuming there is not more character bashing just for the sake of it. *smirk* But as far as the MSI debate goes, done.

 

[Diode20]

Just so that everyone knows....I have yet to get my motherboard back from MSI. It's now a new month and I am waiting on their email response. 1 month waiting for RMA so far.

 

[RobsTV]

Originally posted by: Diode20
Just so that everyone knows....I have yet to get my motherboard back from MSI. It's now a new month and I am waiting on their email response. 1 month waiting for RMA so far.

That sucks! (edit: Read some more, and no longer think it sucks)
After reading your post, I went to MSI website to see how long warranty period was, since so far I have been lucky. Found a couple interesting things.

They have USA east coast and west coast warranty centers, with phone numbers.
Did you call them? If so, did you try calling the other?

While at MSI website, found that the motherboards have a 2 year warranty.

Also found that they actually have a fully working and staffed tech support forum!
Did you inquire in the public forum there about anything (initial problem, RMA, slow to respond)?

I'm not saying MSI is good. Just that so far they have been good for me. The website official forum is also a huge plus that most others don't provide.

 

[sonnywaters]

I feel your pain. It took them a whole month for me too. Plus the e-mail/phone tech support sucks.

I've been taught that if you are selling a product, then you back it up. If that means cross shipping, so be it. I'm not saying that's what should be done with these mobos, but a month is a little rediculous. BTW if they are having that many rmas come back, then there is definately something wrong.

They need to get they stuff together, i tell ya. Esp. with the bios situation.

 

[RobsTV]

Now I am getting a little confused.
It is NORMAL to be without a defective product for 3 to 4 weeks!!!
You have to first get an RMA.
Diode20 wrote: "1 month waiting for RMA so far"
Saying you are waiting for an RMA means one has not been issued, and you still have not sent in board.
If you sent in board, you did indeed receive an RMA!
It can take a week to 10 days for shipping, one way.
Shipping back, same thing.
So if they have a 14 days turnaround, it could well be 4 weeks or longer.

The Antec I just RMA'd is a good example.
Down for about 3 weeks, with one of the most respected companies around.
So a less respected company takes a week longer? Big Deal!

Some companies allow cross shipping, where they charge your credit card, and ship you out a product faster, then give you a few weeks to ship back defective, otherwise they charge your credit card. This is best method.

If it took 2 months after you sent out item, then I would be concerned, but 3 or 4 weeks? Gimme a break.

 

[RobsTV]

Originally posted by: Diode20
Just so that everyone knows....I have yet to get my motherboard back from MSI. It's now a new month and I am waiting on their email response. 1 month waiting for RMA so far.

I don't mean to be a jerk, but on the 27th of May (Friday before Memorial day), you posted:

I am now on my 14th working day waiting for my motherboard. Note I said working days. They were very specific in telling me that turn-around time is 10-14 working days. It's now friday, and I am going yet another weekend without a motherboard.

Yet in a prior post, you were already complaining about reporting them to BBB before the 14 days were even up. Considering the next Business day would be Tuesday May 31 (Monday Holiday), it is now only one day past what they told you. I don't get it? What is all the fuss about? Give it another week, and then you will be 5 days past what they told you, and would have some reason to be pissed.

If this is a new product, then don't even mess with RMA, and simply return to place of purchase.

BTW, while probably nothing to do with this problem, 90% of all RMA's are in error, and nothing is wrong with the product. User error or compatability issues (Bios memory settings, etc) are usual cause of returns. That's why support forums are of so much value. "I D ten T" errors can be easily solved.

Again, I'm not disagreeing that MSI = worst company ever. Might be, but highly doubtful. Just that the scale some of you are using to judge is not very accurate.