Hi all:
I just put together my new PC and can't get the onboard audio working.
Basic system setup:
MSI Z87-G41 PC Mate mobo
i5 Haswell CPU
4 x 2 GB RAM
XFX 7870 GPU
Everything else seems up and running. I installed all the motherboard drivers, and also installed the latest AMD and Realtek audio drivers (not sure why there are 2 sets of drivers). Because the mobo doesn't have separate outputs for my Logitech 5.1 speakers (front, rear, center/sub), I installed the full set of updated Realtek drivers to allow me to re-map the line-in and mic outputs on the back to plug in my speakers. BIOS is up to date at version 1.3
Unforunately the audio doesn't seem to work at all. The task trey audio icon indicates "audio service is not running" when the computer is turned on. If I click on it, it will start troubleshoot and automatically "activate" the audio service. But if I try to change the volume, or test the speakers, or play an mp3, or try to play a youtube video, the audio shuts off immediately back to "not running" stat and I've never been able to make the system play a single sound.
My problem is identical to the one described in detail by this thread on Tom's Hardware:
http://www.tomshardware.com/answers/id-1932051/msi-g45-z87-audio-problem.html
Several posters indicate they too have the same problem, but no solution has been offered up.
I am suspecting some sort of hardware side failure? The AMD and Realtek audio devices must both be activated in device manager but the audio still doesn't work.
I am hoping someone here can give some advice about this. I've been using onboard audio for years, and would rather not have to go buy a discrete sound card just to get sound working on my brand new PC build.
Thanks in advance!
I just put together my new PC and can't get the onboard audio working.
Basic system setup:
MSI Z87-G41 PC Mate mobo
i5 Haswell CPU
4 x 2 GB RAM
XFX 7870 GPU
Everything else seems up and running. I installed all the motherboard drivers, and also installed the latest AMD and Realtek audio drivers (not sure why there are 2 sets of drivers). Because the mobo doesn't have separate outputs for my Logitech 5.1 speakers (front, rear, center/sub), I installed the full set of updated Realtek drivers to allow me to re-map the line-in and mic outputs on the back to plug in my speakers. BIOS is up to date at version 1.3
Unforunately the audio doesn't seem to work at all. The task trey audio icon indicates "audio service is not running" when the computer is turned on. If I click on it, it will start troubleshoot and automatically "activate" the audio service. But if I try to change the volume, or test the speakers, or play an mp3, or try to play a youtube video, the audio shuts off immediately back to "not running" stat and I've never been able to make the system play a single sound.
My problem is identical to the one described in detail by this thread on Tom's Hardware:
http://www.tomshardware.com/answers/id-1932051/msi-g45-z87-audio-problem.html
Several posters indicate they too have the same problem, but no solution has been offered up.
I am suspecting some sort of hardware side failure? The AMD and Realtek audio devices must both be activated in device manager but the audio still doesn't work.
I am hoping someone here can give some advice about this. I've been using onboard audio for years, and would rather not have to go buy a discrete sound card just to get sound working on my brand new PC build.
Thanks in advance!