MSI's DVD FirmWare Killed My Drive!

[imported_Neeraj]

I have an MSI D16 DVD-ROM drive and using their LiveUpdate software it detected that there was a firmware update available for it. I updated it and it completed successfully.

Upon restarting, the computer wouldn't boot even to POST. I tried BIOS settings but that wasn't it. When I disconnected the drive's IDE cable from the mainboard the computer booted!

I went to MSI's forums and someone had done the same thing with the same update and the same drive. He said it killed his drive too and no-body else should use it!

I complained to MSI and they said they would repair it but I have to pay a £10 postage charge for that to happen, over their own faulty firmware update.

Is there any way to repair the drive myself? It won't let the computer boot when connected. And if I connect it while Windows XP is running, the computer doesn't detect it even if I scan for new hardware.

 

[sieistganzfett]

hi, sorry I think but your stuck rmaing it to MSI paying shipping. In order to use any IDE or SATA or SCSI device, or PCI card, etc etc. non usb or firewire is what im getting at... you must have the device in your pc connected at bootup. connecting your device after windows is up, or disconnecting it *should* have caused your pc to lock up instantly. it wont detect it. only usb/firewire devices you can add the device after boot up and windows will detect it and let you use it. As for you fixing the drive... you would need to remove that fireware and put a non faulty one one, but you cant boot with the drive connected so you can't do that. unfortently your only option is to send it in to MSI.

 

[DaSaint]

windows probably wouldnt detect the drive even if u hooked it up like that b/c the bios hadnt Detected it...

this is a long shot but u can try this... take a CD Drive that you have plug that in let the bios detect a CD Drive when u get into windows do the swap then and give it a shot... not saying this works... and hotswapping Equipment can be dangerous just to forwarn you...

i wouldnt ever use any firmware updater within Windows thats just like updating your bios in windows... very touchy and 1 lil problem could make the flash go bonkers. i usually do all my FW updates within Dos. as well as Bios... theres a lot of risk when doing it within windows.

if its not worth the $$$ to have it fixed u might jes wanna buy a new one then... i know here in the states ure payin ~20-25 bucks for them to fix it for that price u could just buy a new DVD-Rom Drive unless its a DVDRW then we would be spending maybe double...

 

[imported_Neeraj]

Yeh, Windows should have locked-up when I connected it while Windows was running - but even that didn't happen so it's not detecting at all.

I updated it through DOS. MSI LiveUpdate provided the update to put onto a floppy disc.

I also don't think its worth a repair when I could just get a new one. It was still a new and clean drive and worked quite well