Thanks to "peeps", he passed along a useful email address. Not that "jadams@mvp.com" did anything, but it gave me insight into their email naming convention. With that, I found the list of officers of the company listed on the MVP.COM site.
I fired off a letter to "jadams@mvp.com" with a copy to the President and Chief Executive Officer (jcostello@mvp.com), VP of Marketing (mbeckerman@mvp.com), and (here's the important one, or at least the one that sparked my resolution) VP, Fulfillment and Customer Support (aferraro@mvp.com). In my letter I informed them that I had already filed a report with the BBB concerning the matter.
Within 1 hour of sending my email I received a phone call from an assistant to Mr. Ferraro with apologies for the manner in which this transaction had been handled and their offer to "do whatever it takes" to correct this. I have now ordered 6 comparable pairs of shoes (though these were not as deeply discounted as the previous order -- but they will charge me the same price as my original order). They have also verified that they are all in stock and they will be delivered for receipt tomorrow.
Now, it shouldn't take this type of action to motivate the customer service department, but it's good to see that someone at MVP has concern for customer service.
Just thought those who have been stiffed by MVP.COM might want to let the company know of their dilema. Mr. Ferraro may also be interested in what Mr. Adams has not shown a great deal of care about.