mvp.com 20 percent off

[fir3wir3]

20 percent off items on www.mvp.com through the 19th.

 

[peeps]

Apparently, MVP.com doesn't use real-time inventory management, so even though something appears in your cart as "in stock" it probably won't be. I ordered many items during their last sale and received 2 out of 14 items, even though EVERY item was listed in stock, and every item was confirmed as "ready to ship" in the e-mail confirmation I got the next day. It took four weeks to receive those two items, and I had to make five phone calls to even get somebody from their company to respond.

MVP.COM IS THE ABSOLUTE WORST ONLINE RETAILER I HAVE EVER PURCHASED FROM! AVOID AT ALL COSTS!

BTW, if you're one of the poor suckers who got screwed on previous orders, the person you want to contact is Joseph Adams, their customer service manager. His e-mail address is jadams@mvp.com. Granted, he'll just blow you off, but at least you can vent.

 

[grimreap]

hmm.. well during their last sale I ordered five things and only one was rejected, which was a stupid hat I realized I didn't want anyway...

 

[Jackb1]

during the last sale i ordered 2 items that were hugely discounted and i received both of them within a week. I am happy with their service.

 

[matmax]

peeps,
where were you when i needed you?

 

[jhufruitcake]

I've only bought 3 items rom MVP.com, but 2 of them were from before there was this 20% off deal. In the past, my shopping experience with them has been very good. They may not have a real time inventory, but they do have some good prices. So I suspect the problems you are encountering are just because of the enormous volume of orders they must be getting now.

They are not the worst e-tailer by far.

 

[matmax]

jhufruitcake,

might you be employed by this pathetic excuse for an e-tailer? i placed my order on 12/4. i called back on 12/6 to cancel a portion of this order and was informed that they couldn't do this and to just return the portion of the order that i did not want. after seeing the "in process" response for a week i called on 12/11. i was informed that my order hadn't shipped yet but that there response timeline was 8 business days for delivery. when i inquired how they were going to meet that timeframe (mvp.com being located in IL and me being on the left coast) the response i received was i don't know but that they could have a senior customer service rep contact me the next day. i'm still waiting for a call. i logged onto their site on 12/15 fully expecting to see that my order was still in process i found that the order was closed and that it had shipped (according to them) on 12/11, and oh by the way they cancelled the vans that i ordered

<< They are not the worst e-tailer by far. >>

yeah, i guess your right especially if you don't expect any service but if that were the case why would you even provide a customer service department IMHO this e-tailer is SUCK!::|

 

[Bob61]

matmax:

Be sure to file a complaint with the Better Business Bureau (www.bbb.org). I received an email letter, after three weeks, that all 6 items I ordered were &quot;out of stock&quot;. I feel that MVP.COM was using BAIT and SWITCH and had no intentions of ever honoring their steeply discounted prices. The more complaints the better the chance that they'll honor their obligation. I suggest that if MVP.COM isn't able to honor their pricing for items ordered that they should offer similar priced items at the same discounts of the &quot;out of stock&quot; items.

MVP.COM is SUCK!

 

[peeps]

As I said before, file your complain with MVP.com.

Joseph Adams is their customer service manager--for the time being. His e-mail address is jadams@mvp.com. He won't respond to your e-mail--I'm sure he depends on the little people for that--but at least you can tell him how you feel about the way he and his company do business.

MVP.COM IS THE WORST ONLINE RETAILER EVER!

 

[jhufruitcake]

I guess I was a lucky b--stard then Never had anything cancelled.. oops.

BTW I'm not affiliated with MVP.com in any way =) I'm just a collge student looking for good deals.

 

[fletch713]

I've placed several orders through MVP during their various sales. While the prices looked very good, I've had at least 75% of my orders cancelled. The rest took a long time to get delivered. One item even came in the wrong size. I buy a lot online, but never have I experienced service this bad.

 

[CouponCollect]

MVP.com bah!! they suck -- totally useless

 

[thirdrail]

MVP.com is a mixed bag -- not quite Boo.com, but certainly not REI, either. Their shopping interface is terrible and makes finding products a patience-trying experience. Some of their prices have been very low in the past, but the odds are that a low-priced item is out of stock whether or not it's actually listed as such. I've recently ordered a pair of LaCrosse pacboots and a Petzl Duo headlamp and after 6 (!) days they finally let me know that the boots were out of stock. On the other hand, they didn't take away the original discount, so I somehow managed to get a $60 headlamp for free. Works for me.

By the way, I heard that they are in the process of acquiring PlanetOutdoors.

 

[Afronaut]

<< Joseph Adams is their customer service manager--for the time being. His e-mail address is jadams@mvp.com. He won't respond to your e-mail--I'm sure he depends on the little people for that--but at least you can tell him how you feel about the way he and his company do business >>




Big man J. Adams... Makes me laugh that he won't help out yet he is a SERVICE manager.


I am waiting on an exchange from them. Its been a while. This is another company that will no see 2001

 

[Bob61]

Thanks to &quot;peeps&quot;, he passed along a useful email address. Not that &quot;jadams@mvp.com&quot; did anything, but it gave me insight into their email naming convention. With that, I found the list of officers of the company listed on the MVP.COM site.

I fired off a letter to &quot;jadams@mvp.com&quot; with a copy to the President and Chief Executive Officer (jcostello@mvp.com), VP of Marketing (mbeckerman@mvp.com), and (here's the important one, or at least the one that sparked my resolution) VP, Fulfillment and Customer Support (aferraro@mvp.com). In my letter I informed them that I had already filed a report with the BBB concerning the matter.

Within 1 hour of sending my email I received a phone call from an assistant to Mr. Ferraro with apologies for the manner in which this transaction had been handled and their offer to &quot;do whatever it takes&quot; to correct this. I have now ordered 6 comparable pairs of shoes (though these were not as deeply discounted as the previous order -- but they will charge me the same price as my original order). They have also verified that they are all in stock and they will be delivered for receipt tomorrow.

Now, it shouldn't take this type of action to motivate the customer service department, but it's good to see that someone at MVP has concern for customer service.

Just thought those who have been stiffed by MVP.COM might want to let the company know of their dilema. Mr. Ferraro may also be interested in what Mr. Adams has not shown a great deal of care about.

 

[SillyBoy]

I received all of the items I ordered, except for a pair of sandals. The hottest item in there were New Balance running shoes (the black and white 803s) for $35! The other two items (waterproofing sneaker spray, gel heel pads) are most likely not popular items, which is probably why I received them as well.

-

 

[unknown]

I just received my package from MVP.com today - I ordered a pair of Salomon Hiking boots, instead of the boots I received a sweatshirt.

 

[matmax]

Bob61 &amp; peeps,

Thanks for the advice, have a good Xmas.

 

[szymcom]

I ordered 3 items on 12/4, have yet to receive them. After complaining over the phone to a CSR, I received an e-mail the next day that they had problems with their distributor, and my order has been &quot;expedited&quot;. Still nothing shipped according to the order status page. I wouldn't order from them again.

Szymon

 

[dcdomain]

Ugh... i'm just gonna wait it out, not worth my effort to call them up. It's been a month after I ordered (well maybe less, but it seems that way, in internet time anyway). Just received my first email dealing with my order today. One of the items I ordered (the main one that I wanted) was out of stock. And they didn't even tell me what was going on with the rest of my order... bastards.

 

[Leo]

What a horrible company. Got these two emails over the last two days after hearing nothing from them for over 2 weeks... We really shouldn't be so apathetic when companies don't deliver after 7-10 days. MVP.com is not going away *too* soon. They are the parent company of planetoutdoors.com... These companies need to just go away. I'm expecting them to slowly cancel my entire order... except for the items I bought that weren't really a hot deal, but I bought them because I was buying so much other stuff... Onvia had major inventory display problems on their site but they've quickly turned it around 100%... mvp has always ignored the inaccuracies... at least on items that draw people in. Calling the BBB sounds like a good idea.





<< Dear Valued Customer,

Thank you very much for your order with MVP.com. Due to market factors
beyond our control, our suppliers have been unable to provide us your
merchandise as quickly as expected. This has caused a delay in our
fulfilling your order. Rest assured, though, your business is important to
us. We?ve placed your order on &quot;urgent&quot; status, and it will be shipped to
you as quickly as possible. Please accept our apologies for any
inconvenience this may have caused.

Thank you again for choosing MVP.com

Sincerely,

The Team at MVP.com
customersupport@mvp.com


Dear Valued Customer

Regrettably, the item(s) listed below are not available at this time.
Please accept our

sincerest apologies for any inconvenience, as this item should not have
been listed on

our site. We have removed these items from your order and your credit card
will not be

charged.

xxxxx - item

>>

 

[Tharpertx]

Hmm...sorry so many of you had bad experiences. I ordered 5 pairs of shoes and a gift for my Dad for $88...got them all but one in 10 days and the rest of it came a week later. Great deal for me!!