my 3TB seagate stopped working

[AK169]

i have my OS installed on SSD and i use 3TB for torrents , games ...etc
one day
i had a virus in the drive (3TB) from a torrent file :thumbsdown:
and my electricity went down few times :thumbsdown:
my PC start freezing especially when click on "Computer" or try to Open the drive (3TB)
i cant even click on the drive to do format or anything
but as soon as i unplug the SATA cable, my PC become fast
I'm not sure if the problem is hardware (due to electricity problems) or software (due to viruses)
i went to the BIOS the HDD name is showed like it's working
i removed my SSD and try to boot (install new OS on my 3TB) to do a format and delete the virus (if there is any)
all i get is a black screen and i cant boot
i said to my friend the problem is for sure hardware issue but he said that some viruses can reach the BIOS

:'(

 

[Soulkeeper]

Are you able to get a smart log for the drive ?
I'd also suggest trying a different sata cable just in case.

 

[CiPHER]

Try to get the SMART information with CrystalDiskInfo before you try anything else.

You can have bad sectors or cabling errors. The SMART will show this. If you try to do other things first such as test utilities, you may destroy the 'evidence' of what was going in - particularly bad sectors.

 

[AK169]

i tried to run my PC with the drive plugged in
it took 10 min to boot ! usually it's 30 seconds
any program that has something to do with drive it will say
program stooped responding
end now | wait ...
for example CrystalDiskInfo
as soon as i click on it, the computer become very slow and after one minutes or two it says the program stop responding ... end now

 

[AlienTech]

Looks like the power out causes sector errors, most likely on the MFT area or some such.. So you have to wipe the drive using the seagate tools to recover from it. You can try copying files if they are important and save it somewhere first if you can get that far..

This happens very often. Low level format would fix it in most cases. It is not a hard error.. and the sector is still good... only that it is now marked as bad and has crc errors on it when you read it. There are also programs that read and then write back the data which would fix the problem but that would take like a week running on a 3TB drive.

 

[AlienTech]

just a note, viruses and the like can get to the bios but they are very uncommon. They can even change a pen drive to act like a storage device and activate and then infect everything else you have. But all this would be hard to do by accident as they work by propagation and doing things like this would get it killed. Unless you were targeted specifically by someone I would not worry about it. Someone who hates you so much that they are prepared to go to jail for it like..

 

[RecoveryForce]

The Seagate ST3000DM001 drives are horribly unstable. It is likely starting to crash and will be just a matter of time before at least one head stops responding all together. I sense that there is no valuable data on the drive. If so, get it backed up sooner than later and then contact Seagate about getting an RMA replacement.

 

[corkyg]

For the future, if you must use Torrent, make sure you gave good AV and AM software installed, active, and up to date. Also, consider investing in a UPS.

 

[cfenton]

The Seagate ST3000DM001 drives are horribly unstable. It is likely starting to crash and will be just a matter of time before at least one head stops responding all together. I sense that there is no valuable data on the drive. If so, get it backed up sooner than later and then contact Seagate about getting an RMA replacement.

I completely agree with this. I've had four of that model die on me in the last two years. Two of them died with the same symptoms as the OP's drive (though without the electrical failure or virus). The other two just started clicking and wouldn't show up at all. I run about 20 drives in my house (not that that's a huge sample), and I've never had trouble with the others (a mix of other Seagate and WD models).

 

[AK169]

Looks like the power out causes sector errors, most likely on the MFT area or some such.. So you have to wipe the drive using the seagate tools to recover from it. You can try copying files if they are important and save it somewhere first if you can get that far..

This happens very often. Low level format would fix it in most cases. It is not a hard error.. and the sector is still good... only that it is now marked as bad and has crc errors on it when you read it. There are also programs that read and then write back the data which would fix the problem but that would take like a week running on a 3TB drive.

I'm using seagate tools right now
there is a test called "fix all"

it's stuck on 10% for one hour and still waiting ..
i will report any new thing

 

[MongGrel]

I really hope it works.

I just do not like Seagate at all from past failures myself.

I've been a WD fanboi for decades I guess.

 

[Soulkeeper]

if the heads are failing it'll just keep remapping sectors internally (when marked bad ones are freed) untill it runs out of reserve, then things will get even worse.

 

[AK169]

I really hope it works.

I just do not like Seagate at all from past failures myself.

I've been a WD fanboi for decades I guess.

yeah
i was saying to people just buy seagate its the same speed as the WD black and half the price
looks like performance is not everything after all :biggrin:

anyway

:awe: it works now ! >>

i was about to throw it in the garbage
the problem is solved right now
thank you all guys



health test

how bad it is ?

 

[sdifox]

Get a new drive and move the data off asap

 

[MongGrel]

Get a new drive and move the data off asap

this.

 

[Soulkeeper]

I thought a failed 3tb seagate was problem free too after zeroing, reformatting, and updating the fw.
It just let's the drive flush the pending sectors, but doesn't fix the problem of more being created. I continued to use it for another month or so, then the problems started to come back worse. Also you have an increased risk of bitrot everytime you write/read to the drive.

 

[SERT Data Recov]

yeah


:awe: it works now ! >>

i was about to throw it in the garbage
the problem is solved right now
thank you all guys

Glad it's working!

Make sure to keep the data backed up and do not rely on this drive for anything. I would RMA it, because once a drive has an issue it's likely to continue down that road. And your health test shows it's still got issues.

 

[AK169]

i will buy a new drive
i want to know if the problem is in the 3TB ST3000DM001
if the rest of them are ok i will buy 2 TB of or TB seagate
if not i will buy WD

 

[sdifox]

i will buy a new drive
i want to know if the problem is in the 3TB ST3000DM001
if the rest of them are ok i will buy 2 TB of or TB seagate
if not i will buy WD

Problem is in Seagate.

 

[bigboxes]

Problem is in Seagate.

Maybe, but I have plenty of WD paperweights I can send you. Heck, I have my Nikon resting on a Maxtor (before Seagate). Of course, I have at least ten Seagate drives doing 24/7 duty without issue. I do have one 74GB Raptor hooked up to my main rig that I really don't use any more. I just want to see how long it will go as it's at 9.5 years and counting. :awe:

 

[eton975]

i will buy a new drive
i want to know if the problem is in the 3TB ST3000DM001
if the rest of them are ok i will buy 2 TB of or TB seagate
if not i will buy WD

Toshiba could be worth considering. e.g. DT01ACA300.

Of course, backing everything up is important no matter what drive you use.

 

[sdifox]

Maybe, but I have plenty of WD paperweights I can send you. Heck, I have my Nikon resting on a Maxtor (before Seagate). Of course, I have at least ten Seagate drives doing 24/7 duty without issue. I do have one 74GB Raptor hooked up to my main rig that I really don't use any more. I just want to see how long it will go as it's at 9.5 years and counting. :awe:

Raptors have to be higher speced or it would tear itself apart. I have a pair of raptors that won't retain partition info.

Seagates have been troublesome from the 500gb era.

 

[tweakboy]

Who told you to get Seagate / Maxtor .........

Seagate used to be good but ever since they hopped in bed with. Maxtor makes those drives for seagate, Maxtor or Seagate are POS drives. Go grab a sammy or WD ...

 

[thecoolnessrune]

i will buy a new drive
i want to know if the problem is in the 3TB ST3000DM001
if the rest of them are ok i will buy 2 TB of or TB seagate
if not i will buy WD

I'm not sure why there's so much fluff towards you regarding this question, but to give you a straightforward answer, yes, the problem is largely, and specifically with the 3TB Seagate drive, model ST3000DM001. The data is readily available from Backblaze, which has 10's of thousands of consumer grade hard drives in service in their Datacenters.

The same issue occurred in Seagate's 1.5TB Hard drives, with failure rates above 30%. I also bought Seagate 3TB drives when I built out my array a couple of years ago. I now have 7 dead Seagate drives so far, while the Hitachi's I've steadily replaced them with (when the Seagates would go out of warranty) continue to steadily chug away.

That being said, while Seagate's lower capacity drives do *much* better, they still have worse failure rates compared to the competition by a large amount (7-9% failure rate for Seagate vs 0.5-3% for the others in Backblaze's Datacenters). But the higher capacity Seagates (4TB specifically) are doing very well

That being said, if you want to pay a little more for a drive that keeps on ticking statistically, it's hard to go wrong with a Hitachi drive. That being said, any drive without a backup, is asking to eventually lose the lottery. It's only a matter of time.

 

[shady28]

yeah
i was saying to people just buy seagate its the same speed as the WD black and half the price
looks like performance is not everything after all :biggrin:

anyway

:awe: it works now ! >>

i was about to throw it in the garbage
the problem is solved right now
thank you all guys



health test

how bad it is ?

That reallocated sector count indicates that your drive is failing.

Sectors go bad, the drive reallocates the space to somewhere else on the drive. It can only do this so many times before the drive bricks.

As a couple of others have said, get a replacement ASAP if you value your data.

"Count of reallocated sectors. When the hard drive finds a read/write/verification error, it marks that sector as "reallocated" and transfers data to a special reserved area (spare area). This process is also known as remapping, and reallocated sectors are called "remaps". The raw value normally represents a count of the bad sectors that have been found and remapped. Thus, the higher the attribute value, the more sectors the drive has had to reallocate. This allows a drive with bad sectors to continue operation; however, a drive which has had any reallocations at all is significantly more likely to fail in the near future.[3] While primarily used as a metric of the life expectancy of the drive, this number also affects performance. As the count of reallocated sectors increases, the read/write speed tends to become worse because the drive head is forced to seek to the reserved area whenever a remap is accessed. If sequential access speed is critical, the remapped sectors can be manually marked as bad blocks in the file system in order to prevent their use."