My Aunt can't see site...don't understand why, please help!!!

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ctf20

Member
May 19, 2005
124
0
0
i sent her some sites i found on sitegrounds forum, that i know are hosted there, if she can see them, does that mean it is definitely not a siteground problem?

somebody on another board just posted that they couldn't see the site either ?? they are in WA. ?? i don't know what to do. i guess the reason they can't see it could be a totally different reason...but how do i know??

such a pain!
 

Slikkster

Diamond Member
Apr 29, 2000
3,141
0
0
I can almost guarantee you that you wouldn't have these issues of you changed hosts.
Sounds like for whatever reason your website has not been propagated out to various name servers. Who knows why?


They were suggesting the-cloak.com because it's an anonymous web surfing service. What that would do is instead of seeming like her request to go to www.taylorandnoah.com was coming from her ISP, Charter, it would actually be originating from the-cloak.com, and relayed to her screen. I just tried it, and it didn't work for me, and unless you pay for the service, you can only try once every few hours.

You know, Microsoft offers free web hosting now, and I'm sure that would take care of your issues.

<a target=_blank class=ftalternatingbarlinklarge href="https://home.membercenter.office.micros...xid=fthmiaub0540001744mrt&lo=0&lc=1033"><a target=_blank class=ftalternatingbarlinklarge href="https://home.membercenter.office.microsoft.com/Signup15/Default.aspx?sku=Basics&signupsrc=HomePg_aGIF&partner=OL&xid=fthmiaub0540001744mrt&lo=0&lc=1033">https://home.membercenter.office..........iaub0540001744mrt&lo=0&lc=1033</a></a>

You would choose the "Redirect it to Microsoft Office Live". They ask for a credit card, but it IS free.

Edit: Redirecting will let you keep the same website, but you'd still be paying siteground or whoever the place is that you "registered" the domain name with. You can read the "more information" about redirecting. You might want to just create a new website, like www.noahandtaylor.com on Microsoft's free host. Otherwise, you can redirect your current one to Microsoft's servers, probably fixing the issue with your Aunt, and then just continue to pay the registration and renewal fees to whomever you paid to begin with.
 

ctf20

Member
May 19, 2005
124
0
0
so if i do that microsoft thing i would just keep the siteground hosting/domain name as it is...but redirect it to the microsoft? it would be hosted on microsoft? it's a joomla site, does that matter?

or would i only need siteground because they registered my domain, and they would no longer have anything to do with my hosting? i've already paid for this year's hosting....

if its hosted there can you see it in firefox?



by the way, i dont' really think it is the modem/router but she is going to try to reset it like you said.
 

RebateMonger

Elite Member
Dec 24, 2005
11,588
0
0
I've seen cases where users on a certain ISP in my area (Qwest, for instance), can't reach a specific web site, while users on a different ISP (Cox, for instance) can reach the site just fine. I had a legal office that couldn't reach some U.S. Government sites at some times. I could reach the sites fine with my connections. We complained to his T1 provider and ISP. They said nothing was wrong...but things magically got fixed a day later.
 

mobobuff

Lifer
Apr 5, 2004
11,100
1
81
The server that your site is hosted on may be denying access from her IP range.

To test this theory, have her computer connect to an http proxy server, and then attempt to access the site.
 

Slikkster

Diamond Member
Apr 29, 2000
3,141
0
0
Originally posted by: mobobuff
The server that your site is hosted on may be denying access from her IP range.

To test this theory, have her computer connect to an http proxy server, and then attempt to access the site.


She contacted them, and they claimed they weren't blocking her IP range.
 

TanisHalfElven

Diamond Member
Jun 29, 2001
3,520
0
76
Originally posted by: Slikkster
Originally posted by: mobobuff
The server that your site is hosted on may be denying access from her IP range.

To test this theory, have her computer connect to an http proxy server, and then attempt to access the site.


She contacted them, and they claimed they weren't blocking her IP range.

and companies always tell the truth.
 

ctf20

Member
May 19, 2005
124
0
0
Originally posted by: RebateMonger
I've seen cases where users on a certain ISP in my area (Qwest, for instance), can't reach a specific web site, while users on a different ISP (Cox, for instance) can reach the site just fine. I had a legal office that couldn't reach some U.S. Government sites at some times. I could reach the sites fine with my connections. We complained to his T1 provider and ISP. They said nothing was wrong...but things magically got fixed a day later.

My dad lives about 20 minutes from her, has the same ISP, and he can see it fine? Could her and her neighbor have IP's in a certain range they would be blocking?
 

ctf20

Member
May 19, 2005
124
0
0
she has done that...and she can see the front page if she clicks on cache. but that's all she can see...if she clicks a link she gets the 'page can not be displayed'
 

rhatsaruck

Senior member
Oct 20, 2005
263
0
0
Originally posted by: mobobuff
The server that your site is hosted on may be denying access from her IP range.

To test this theory, have her computer connect to an http proxy server, and then attempt to access the site.
ctf20, did you have your aunt try this?
 

ctf20

Member
May 19, 2005
124
0
0
Originally posted by: ctf20
i sent her some sites i found on sitegrounds forum, that i know are hosted there, if she can see them, does that mean it is definitely not a siteground problem?

somebody on another board just posted that they couldn't see the site either ?? they are in WA. ?? i don't know what to do. i guess the reason they can't see it could be a totally different reason...but how do i know??

such a pain!

I sent her two joomla sites that I know are hosted by siteground...one she could see, one she got the same 'page can not be displayed'
 

ctf20

Member
May 19, 2005
124
0
0
Originally posted by: rhatsaruck
Originally posted by: mobobuff
The server that your site is hosted on may be denying access from her IP range.

To test this theory, have her computer connect to an http proxy server, and then attempt to access the site.
ctf20, did you have your aunt try this?

how do i do that?
 

Slikkster

Diamond Member
Apr 29, 2000
3,141
0
0
It involves finding a free http proxy server IP address, and then plugging that address into the "Internet Options" connection tab dialog box for a proxy server.

Honestly, unless you can somehow try this to get Charter to deal with it, I don't see the point. I can't imagine your Aunt wanting to have to figure this out, so to me it wouldn't accomplish much.

I think changing hosts is probably your best bet at this point, unless your Aunt is willing to change ISP's.

One other question: Does your Aunt have any Internet Security software installed, e.g. Norton or Symantec? Not just antivirus software, but firewall software.
 

ctf20

Member
May 19, 2005
124
0
0
she has a charter security suite, and my sister said she had the windows firewall enabled, my sister disabled all of it, and it didn't work. When she initially talked to charter on the phone, the lady on the phone had her disable the security suite while they were talking, didn't work.


Ok, what does this mean? I made a simple html page in notepad and uploaded it my root directory, just a blank page that said Hello World. I sent her the address for that and she told me it said Hello World. so she could see it!! what does this mean??

i just signed up for this host and payed for a year do you know of a host that will credit me that if i sign up with them? also i have no idea how to transfer a joomla site, but i guess i'll deal with that if it comes to it...

my aunt just emailed me and said she brought her daughter's laptop home and tried it from there...nope!
 

Slikkster

Diamond Member
Apr 29, 2000
3,141
0
0
I noticed you posted the link as "http://www.taylorandnoah.com". If you look at the source code in the browser, it's actually just "http://taylorandnoah.com", with no "www" prefix.

Now, that shouldn't really matter but its worth a shot to have her try just putting (without the quotation marks):

"taylorandnoah.com" in the browser address bar and press the enter key.

 

ctf20

Member
May 19, 2005
124
0
0
so you seem to think if i change hosts it will work......on another board they are telling me that is sure seems like it has to be the isp since she was able to see that plain html page i made and put in the root....... ???
 

Slikkster

Diamond Member
Apr 29, 2000
3,141
0
0
But even if it IS the ISP, what luck do you think you'll have trying to get them to deal with it?

From what I read at the Office Live Basics site, you can use files created in any web creator software. Just copy ALL the files to your hard drive, then create an Office Live Basics Free account, upload the files.

I did see that www.noahandtaylor.com is available (reverse of your current) if you wanted to just make a kind of mirror site. Or, you can redelegate it to Microsoft and use your current name. Hey, its free. This way, you can keep your current siteground, and just have a duplicate (with reversed name) free at Microsoft.
 

Slikkster

Diamond Member
Apr 29, 2000
3,141
0
0
Torpark is a self-contained free anonymous web browser. It gives the user privacy by hiding their IP address, and it does that by routing their web traffic through its own servers.

Why this might work for your Aunt: If she ran the Torpark browser, instead of Internet Explorer, and typed in www.taylorandnoah.com, instead of the request to go that web page originating at the Charter ISP, the request will actually originate at the Torpark ISP servers. This is how anonymous browsers and programs work. They normally aren't traceable to the end user. But in your case (that is, your Aunt's case), the side benefit is that since it will actually be Torpark's servers retrieving the web pages from your website, vs. Charter trying to do it. So, unless there's some issue with Torpark not being able to see your site, this should work.

Again, it's a workaround and will force your Aunt to use this program instead of IE whenever she wants to see your website. If she's willing to do that (download it, install it, run it whenever she wants to visit your site), that's fine. It might be a little slower than other web browsers, because in the "FREE" version, they throttle the speed down.

Watch the Torpark tutorial (flash video program that's narrated):

http://www.torrify.com/howitworks.html

Press the Play arrow (and turn up your speakers). In your Aunt's case, she really shouldn't have to mess with any of the settings that are described in the tutorial. You would probably have to allow Torpark in her firewall/security program(s).

Edit: I just tried it (Torpark) with your website. Honestly, it's excruciatingly slow, requires a "Flash" plugin, requires that all scripts be enabled (they are all disabled by default), etc. Check it out yourself, but it seems more trouble than what it's worth to me, given the speed issues and configuration requirements. Plus, there's really no way to watch the Youtube videos with Torpark, as the connection speed is much too slow.

 

ctf20

Member
May 19, 2005
124
0
0
so, that is not really worth it?...if i was able to go to her house and do it i might try it....but if she was to download it, and it works, would that mean it would be definitly charter's fault it's not showing up in IE?
 

bwatson283

Golden Member
Jul 16, 2006
1,062
0
0
sounds like Charter is blocking that domain for the hosting site. I used to have charter, doesn't surprise me.

Your aunt just might be the lucky one that gets on the blocked segment.
 

CHOPPER GOD

Senior member
Apr 14, 2005
216
0
0
have her goto Megaproxy.com

Click the 'use it free' button halfway down the page

enter http://www.taylorandnoah.com

if it comes up, it IS the ISP causing the problem

I'm tech support for the Worlds Largest Domain provider..I get 4 of these calls per day
Some other weird random things that cause this that make NO sense are : have her enable ALL cookies...don't block any of them

Theres also a worm that alot of comps get that takes over DNS..kindof--but I don't see it's IP address in the tracert you ran so thats not it in this case

 
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