My Aunt can't see site...don't understand why, please help!!!

[ctf20]

Originally posted by: bwatson283
sounds like Charter is blocking that domain for the hosting site. I used to have charter, doesn't surprise me.

Your aunt just might be the lucky one that gets on the blocked segment.

but if she was able to see the plain html page i made and put up on the site....is charter blocking it?

 

[CHOPPER GOD]

...........also, Have Allison have ENOM add privacy to the domain...this site features kids and her personal info is COMPLETELY exposed to those who are unsaavy

 

[ctf20]

as soon as i can figure out how to login to my domain control panel i am going to do that....

 

[RebateMonger]

Originally posted by: ctf20
but if she was able to see the plain html page i made and put up on the site....is charter blocking it?

Nope. You problem lies elsewhere.

Whatever happened when she tried to access those other sites hosted at the same place as your site?

 

[ctf20]

i sent her two sites hosted at the same place - one she could see, one she couldn't ??

 

[Zolty]

Has she called charter yet. She should also call charter, at one point they used a program called b-secure as a security suite, this program is a pile of cr@p. If she has it she should uninstall it and try again.

 

[ctf20]

she is using some kind of charter security suite (don't know if it is b-secure)......my dad said he used it at first but it kept messing up his computer so he uninstalled it....while she was talking to charter they told her to disable it, she disabled it and tried it still didn't work, maybe i will tell her to completely uninstall it...because my dad uses charter too, and he can see the site.

she has called charter once...that was the first thing she did - they just said she should be able to see it, they could see it. i'll see if she has called them again.

 

[ctf20]

Originally posted by: CHOPPER GOD
have her goto Megaproxy.com

Click the 'use it free' button halfway down the page

enter http://www.taylorandnoah.com

if it comes up, it IS the ISP causing the problem

OK SHE DID THIS AND SHE COULD SEE IT FROM Megaproxy! So, that means it is definitely charter???? If she calls them now would she have something to go on to prove to them it is their fault?

what exactly does that site do? how does it work, how does it eliminate charter?

 

[CHOPPER GOD]

Originally posted by: ctf20

Originally posted by: CHOPPER GOD
have her goto Megaproxy.com

Click the 'use it free' button halfway down the page

enter http://www.taylorandnoah.com

if it comes up, it IS the ISP causing the problem

OK SHE DID THIS AND SHE COULD SEE IT FROM Megaproxy! So, that means it is definitely charter???? If she calls them now would she have something to go on to prove to them it is their fault?

what exactly does that site do? how does it work, how does it eliminate charter?

What Megaproxy does is
Lets us know it's NOT a 3rd party program blocking it
Let's us know it IS Charter

It works because it's a Proxy server like you have been advised to use earliar in this thread. At work, we will block IP's from sending mail to OUR customers, but never block an IP from a host-

To put the nail in Charters coffin- have her run a tracerout to 67.15.211.3 (the IP address of the nameserver that has your website) and see where it fails

Start-run-cmd-have her type 'tracert 67.15.211.3' Have the space in there but no quotes obvioulsy

 

[ctf20]

Isn't this what she did earlier? (posted earlier in the thread)... did it fail?

C:\Documents and Settings\Owner>tracert 67.15.211.3

Tracing route to serv01.siteground165.com [67.15.211.3]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.2.1
2 7 ms 7 ms 8 ms 10.143.192.1
3 10 ms 8 ms 11 ms cr1srp1-0ldsal.lds.al.charter.com
[24.177.176.97
]
4 10 ms 12 ms 9 ms er1ge2-1ldsal.lds.al.charter.com
[24.177.177.49]

5 13 ms 15 ms 13 ms 12.118.120.9
6 17 ms 15 ms 16 ms tbr1-p012201.attga.ip.att.net [12.123.20.178]
7 16 ms 15 ms 16 ms ggr2-ge10.attga.ip.att.net [12.122.81.97]
8 17 ms 29 ms 16 ms 192.205.33.38
9 15 ms 15 ms 16 ms so-0-0-0.mpr1.atl6.us.above.net [64.125.27.49]
10 29 ms 30 ms 27 ms so-3-3-0.mpr2.iah1.us.above.net [64.125.29.66]
11 30 ms 29 ms 27 ms so0-0-0.mpr3.iah1.us.above.net [64.125.26.13]
12 38 ms 33 ms 33 ms
t289.216-200-251-162.iah1.us.above.net [216.200.
251.162]
13 38 ms 38 ms 39 ms gphou-66-98-241-27.ev1servers.net
[66.98.241.27]

14 34 ms 34 ms 34 ms 66.98.240.106
15 33 ms 32 ms 38 ms serv01.siteground165.com [67.15.211.3]

Trace complete.

 

[CHOPPER GOD]

Wow- I'm stumped...it's NOT failing...well-I'm out of Ideas

 

[ctf20]

so, its not necessarily charter's fault??? thought i was getting somewhere!

 

[Slikkster]

You've never really stated whether she's tried using Firefox instead of IE. Can you absolutely confirm that she's downloaded and run it? It's important not to gloss over this step.

 

[ctf20]

yes, she downloaded the new version of Firefox and tried it - my sister was over there at the time she did it. Firefox just gave her a totally blank page, no server error, or site down or anything.


this is a message I got from someone at siteground hosting...

The IP address you have provided me with in the Private Message belongs to Charter Communications. I have checked if from the server side and it can not be reached.
My tests determined that the connections is being lost after a router property of AT&T Worldnet Services, which, unfortunately is a mark of connectivity issues.

This is why, you should contact your ISP in regards of this issue.

If there's anything else, that you think I may assist you with, please PM me again or reply here

 

[Slikkster]

So in other words, you gave Siteground your Aunt's current IP address and they tried to do a reverse trace from the server. I honestly don't know what that proves given that you (your aunt, that is) have done tracerts to the siteground server successfully.

I would suggest two things. First, create another account on her XP computer and try logging in with that account to see if it changes things. Hopefully, this account will not have any default programs such as Charter's security suite running. But even if they are, it's worth experimenting to see if a simple account change might help the situation. Maybe something's amiss in her present account.

Here's how:

http://support.microsoft.com/kb/279783

Note: this will prevent the pc from booting up to her account automatically. That can be easily fixed, if necessary, after the test is complete.

Open up Internet Explorer from this new account and try to go to your website.

Ok, second thing (after the test above). Someone needs to speak with upper level Charter support --insist on elevating to Tier 2 or 3 or whatever the levels are at Charter and threaten cancellation if they don't elevate the support issue. I would ask them first to forcibly switch her IP address from its current to a new IP, not just a simple renewal of the dhcp lease. See if she can get an actual new IP address. Try accessing the site again after that. She can test her current address (not the internal address from the router, but the external routable address) by typing in http://whatismyip.com. Get that address before insisting on an IP change, and verify the change by going to the whatismyip.com site after Charter says a new IP has been issued.

 

[ctf20]

Thanks slikkster...I will pass this on to her. ...it sure would be much easier if i hads access to her computer!....

she did call charter again, they told her it was an IE7 problem - which it isn't because i have tried the site in that and it works...and also, she tried firefox...she obviously needs to talk to someone higher up.

 

[ctf20]

Originally posted by: CHOPPER GOD
have her goto Megaproxy.com

Click the 'use it free' button halfway down the page

enter http://www.taylorandnoah.com

if it comes up, it IS the ISP causing the problem

i do want to thank you for this idea...since it worked, at least for now she can see the site through there! also sent her to freeproxyserver.net because there she can see the movies too....

 

[thirtythree]

Originally posted by: ctf20

Originally posted by: CHOPPER GOD
have her goto Megaproxy.com

Click the 'use it free' button halfway down the page

enter http://www.taylorandnoah.com

if it comes up, it IS the ISP causing the problem

i do want to thank you for this idea...since it worked, at least for now she can see the site through there! also sent her to freeproxyserver.net because there she can see the movies too....

:thumbsup:

Well, works for now. You can always troubleshoot it next time you visit (assuming you do visit).

 

[Slikkster]

Originally posted by: ctf20
Thanks slikkster...I will pass this on to her. ...it sure would be much easier if i hads access to her computer!....

You CAN have access to her computer, particularly if you both have Windows Messenger accounts. If you do (and they are free), get on each other's contact lists. Then, she can "Ask for Remote Assistance" from you, and once you accept, and she continues to follow the prompts and gives you permission to "take control" of her pc, you will see her screen and be able to use your mouse and keyboard to control her pc. It's very handy, and the capability resides in XP (with Windows Messenger).

 

[ctf20]

Well, works for now. You can always troubleshoot it next time you visit (assuming you do visit).

yeah, i will be going up there in a few weeks, if it's not fixed by then....maybe i can troubleshoot it...although she has pretty much been able to do what i asked...


i would have complete access to her computer? able to create the new account like you suggested earlier? what does she see on her computer while i am doing this? that's crazy

 

[Slikkster]

Yes, you would have complete access, and what she would see is your mouse cursor moving around her screen, and any programs you open, etc. It would just look to her like someone was controlling her pc.

See a tutorial here:

http://www.windowsnetworking.com/articles_tutorials/wxprmass.html


Sending an "invitation" for remote assistance by email will work, but it involves several more steps than using Windows Messenger. Personally, I prefer Messenger, but first you both need Messenger accounts and be on each other's contact list.

Here's an easy tutorial on how to do it with Messenger:

http://www.microsoft.com/windowsxp/usin...port/learnmore/remoteassist/viaim.mspx

 

[ctf20]

i have someone on another board offering to host my site (they have a reseller account) temporarily to make sure it is definitely not the hosting...any reason i shouldn't do this? i'm not quite sure how to do it with joomla...but maybe i could figure it out?

 

[thirtythree]

Originally posted by: ctf20
yeah, i will be going up there in a few weeks, if it's not fixed by then....maybe i can troubleshoot it...although she has pretty much been able to do what i asked...

I'm sure she's capable of doing what you tell her, but if she has a working solution for now, she'd probably be just as happy not worrying about it till you get there. Not that I know your aunt or anything...

Originally posted by: Slikkster
Yes, you would have complete access, and what she would see is your mouse cursor moving around her screen, and any programs you open, etc. It would just look to her like someone was controlling her pc.

FYI, it will kick you off if you try to switch users, I think.

Originally posted by: ctf20
i have someone on another board offering to host my site (they have a reseller account) temporarily to make sure it is definitely not the hosting...any reason i shouldn't do this? i'm not quite sure how to do it with joomla...but maybe i could figure it out?

Might not be worth the trouble since, even if it did work, it wouldn't prove that your current host is the problem.

 

[ctf20]

you are probably right, she is probably tired of dealing with it - but she does REALLY want to be able to see the site....

if it works if i switch hosts, that wouldn't prove it was the host that was the problem?

 

[Slikkster]

I think you should do things methodically, otherwise people won't be able to follow what you've done and what you haven't. If you're asking for help in several forums at once and doing several things at once, it's going to be tough to keep people interested in assisting you. Just my opinion.

With regard to creating a temporary "mirror" host that you've been offered, it will require that the Joomla software be installed first.

Here's the tutorial on that. Scroll to the "Installing a Joomla Site on a Hosting Account" section.

http://www.compassdesigns.net/tutorials...torials/how-to-install-joomla-1.5.html