My EVGA RMA experience...

[Fallengod]

The lifetime warranty thing was great but, look at the results....

BFG used to offer it on every card, now they are out of business... In the real world, from a business stand point, its not very smart to offer a lifetime warranty. I mean, think about it, a lifetime warranty is a long time..... I am sure this is the reason EVGA had to tone it down as well.

What would be better? Evga be out of business or they remove lifetime warranties on the lower end cards? Just sayin....

Evga recently changed their warranty and RMA policies as welll so.....they have among the best in the industry. Cant improve much better than the best....

 

[lurk3r]

I just had a similar issue with XFX, the company has no phone number on their web page, and requires you to fill in a support ticket online to get support. I happen to have several computers so was able to do this, but their response time is horrible. Back in January the fan started making a horrific noise, I submitted a ticket, 3 days later asked again if anyone had read it, finally got a response 5 days after submitting the ticket, and they sent out a new fan (fan still spun, but was noisy, not a huge issue). 2 nights ago my PC would not boot, I first pulled the video card and listened for the normal boot sequence, which didn't happen, got no video output at all, could not get into bios, so I assumed the standard mobo/cpu/memory. I tried various combinations of my 18Gb of ram, then called EVGA to ask about my x58 SLI and see if they could help with the led sequence. The tech helped out, said it was posting, and to try a new video card. I pulled out my old EVGA 7900GT and sure enough computer goes to BIOS and after installing drivers works fine. I submitted another folloup ticket yesterday (nearly 24 hours later), and finally googled and found a 3rd party site that had their phone number. Only after I got someone on the phone did I get a response at all, and an RMA has been generated.

Don't buy XFX for their warrenty over EVGA, at least EVGA has a published staffed support line.

PS not an endorsement for EVGA, but they did actually help me, if I had not found the 3rd party site I'd still be waiting on XFX.

--edit --
for those that care the XFX card was a 5850 that more than runs the games I play, I did find a Palit 8800 1GB card in my box of bits that is not signifigantly (unplayable) slower, so I can afford to wait a bit on the RMA I will mail off today.

 

[Subyman]

Best RMA I've ever had was through Seagate. I had the option to pay for Advanced RMA at the time of the filing and it was at my house within 2 days. Fantastic. All this purchasing 25 dollar warranty upgrades and having to buy an advanced RMA while the card is brand new is a load of crap. I'm pretty much betting that my card will fail at that point. I purchased EVGA this round, but I'm hearing more horror stories of bad CS than I can ever remember. Sounds like their CS is starting to go downhill. FWIW, I've never had issues with EVGA or ASUS, but it is alarming to hear others.

 

[Ieat]

I would think at some point evga just offers to buy people out of these old lifetime warranties and gets these legacy costs off the books. A gtx 9800 is worth about $50 or $60? Its probably more of a hassle for them then its worth.

 

[Fenuxx]

Well I got the new card today, another 9800 GTX+ with a vanilla 9800 GTX part number.

It works (thank god). Though I am concerned that the fan runs at 100% (according to GPU-Z) and is quite loud. It idles at 62c even with the fan full blast. But I guess it works, though I have yet to try it in any games as I haven't had the time.

 

[vhx]

The lifetime warranty thing was great but, look at the results....

BFG used to offer it on every card, now they are out of business... In the real world, from a business stand point, its not very smart to offer a lifetime warranty. I mean, think about it, a lifetime warranty is a long time..... I am sure this is the reason EVGA had to tone it down as well.

What would be better? Evga be out of business or they remove lifetime warranties on the lower end cards? Just sayin....

Evga recently changed their warranty and RMA policies as welll so.....they have among the best in the industry. Cant improve much better than the best....

I worked for EVGA way back when they had the lifetime warranty. I'd say most if not all of the life time warranty cards were for high end ones.

The lifetime warranty was nice for customers but a pain in the balls for the techs. People would need to register their card to qualify for the lifetime warranty or it was only a 1 year warranty. Even with instructions on the back of the box, on the inner flap when opening, on the CD, and the website, people would still call and scream about not being under warranty or knowing to register it and demand they get a replacement.

Then of course you'd have people with their 7800's who would get a 9800 or 8800 back and forget to tell you they have an SLI system and scream about that. Or their power supply can't handle the upgrade. With none in stock you are stuck with either waiting to find a 7800 somewhere, or upgrading their secondary one to match, or with the power upgrade you are kind of stuck. I'd imagine this problem gets even larger the more power hungry cards come out and with triple SLI setups. Some people would flat out refuse an upgrade due to model confusions as well. NO I WANT MY 9800 GTX, NOT A 560 TI. /boggle I can see why they changed it after this point.

I think the better RMA experience I ever had was with Western Digital and a 1 TB drive I bought. It kept dismounting itself when it wasn't in use and take minutes for it to come back online, and a lot of videos kept freezing during streaming among other issues. It was only a month old. I sent it in, got a one back, and it was a brand new 2 TB drive. I was pretty shocked. Very painless. No cross ship, but still good.

 

[peonyu]

Except they USED to offer lifetime warranty and step up with every card. Then they changed and hid that behind multiple models with different model numbers and the same card simply cost more for being an AR vs a KR. Now they make you pay to get 5 years.

They have constantly gone backwards while offering nothing but reference designs and the occasional binned card that comes overclocked and is priced higher than other options that are just as good and might have better cooling and thus clock higher.

+1 that is so true. If EVGA offered non-ref cards with unique cooling it would help to explain their higher cost. Ref cards almost all of them, Radeon or Geforce, have loud coolers compared to non-ref...And if any company is asking for more $ then the least they can do is throw on a custom cooler.

 

[mnewsham]

+1 that is so true. If EVGA offered non-ref cards with unique cooling it would help to explain their higher cost. Ref cards almost all of them, Radeon or Geforce, have loud coolers compared to non-ref...And if any company is asking for more $ then the least they can do is throw on a custom cooler.

They do offer custom coolers, hydro copper 2... Now I know it isn't for everyone, but it is nice for people running water set ups and don't wanna mess with finding water blocks for the GPUs or anything.

 

[-=MaRkFrolov=-]

Russia Evga RMA experience

http://forums.evga.com/Russia-RMA-Problem-m2442491.aspx

 

[Shmee]

Please start a new topic, this one has been dormant for several years now.