My first Asus & AMD RMAs

Gigantopithecus

Diamond Member
Dec 14, 2004
7,664
0
71
Put together my system in mid-December, no problems whatsoever for about four months. This past Saturday morning, I roll out of bed and turn on my computer to get started on a paper.
Or so I thought. The motherboard wouldn't post.
So I go over to a friend's house (she also has an AMD 64 S939 system), we do some tests, turns out both my cpu and mobo are toast.
I've built about two dozen AMD/Asus systems for friends & acquiantances, and owned three AMD/Asus systems personally (I still have an XP 2500+ & A7N8X Deluxe that's been going strong for over three years).
Needless to say, I'm rather shocked.
So far, however, both companies have been very easy to contact and navigate through their RMA procedure. I'm just hoping now they approve my RMAs and don't try to tell me what happened is my fault!
Anyone here ever had their Asus or AMD RMAs denied?

Of note, who among the mobo/cpu manufacturers do you think have the best RMA policies?
 

worcmai

Senior member
Dec 25, 2002
244
0
0
Well I was just approved for an Asus motherboard RMA, and I'm also curious on how they do it... they tell me not to send any assessories back with my board... cuz I wont get them back. Well, if thats the case does that mean all they send me back is a bare motherboard... how will I know if it is new or not... sigh.... anyone dealed with Asus RMA dept? Let me know how it rolls also, thanks!

But so far so good it looks like.
 

allanon1965

Diamond Member
Mar 14, 2004
3,427
1
81
you will most likely get a refurbished board,or they will repair yours, read the rma policy very closley.....
 

Gigantopithecus

Diamond Member
Dec 14, 2004
7,664
0
71
Good news from AMD: they received the processor yesterday. They shipped me a new one yesterday. Can't ask for more than that - still waiting on Asus, though.
 
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