My GTX 570 overheated =(

[yaddamean]

I was playing skyrim for about an hour when all of a sudden, my screen goes blank and GPU fan goes full blast. My comp restarts itself but everytime it hits desktop, screen goes blank and GPU goes full blast again.

So I pull the card and the heatsink is loose inside. WOW. I disassemble it and find out theres no screws holding the heatsink? Is that how it is? Or did they forget to put screws on the heatsink? There are black screws on the sides to take off top cover and thats it. The heatsink was coming loose and ony thing holding it was the thermal paste. Right now Im posting this on my cellphone cause I have a P67 board. No card, no video.

I bought it off Amazon and its only a week old. I also have it registered through EVGA. Before I try to reapply paste or even do anything, is this a manufacturing defect? Did they forget to screw in the heatsink? Its hard to believe that it relies only on paste to keep it mounted.

 

[edplayer]

Since it is only a week old, send it back to Amazon. I believe they will even pay for return shipping. EVGA has great customer service but Amazon is even better (and seems like most companies want you to deal with the vendor if its under a month)

 

[ctk1981]

Its evga policy that all returns/warranties need to be done through them. I would go threw them just to be safe.

I havent looked at my 570, but I have an HD so it will be different than the standard one anyways...but generally I believe there are screws that attach the heatsink to the board also, it should not rely on the thermal paste only. If that were the case, they would use epoxy like they did in the "old" days vs using paste/grease.

 

[thilanliyan]

I have never seen a heatsink not securely attached to the card with either screws, pushpins, or whatever. If all that's holding the heatsink is the thermal paste, that is seriously wrong. Maybe you got a returned card?