If possible, try and replicate the following scenario. It should help to promptly rectify your mother's dilemma.
First: you need two people unexperienced with computers.
Second: secure a set of walkie talkies, and a cell phone.
Now, while rushing to the airport, have the first person (we'll call this person "Mom" for our purposes here) call you on your cell phone. "Mom" should be connected to "Dad" via a walkie talkie from roughly one mile away. Now, in this scenario, "Dad" is having a technical difficulty on a computer not of his own posession. "Dad" is telling "Mom" via walkie talkie what prompts he is receiving from the troubled computer, and then "Mom" reports to you "Dad's" data via the cell phone which you are using whilst trying to locate your itinerary and boarding passes. Also, don't forget that your flight leaves in one hour and you're not sure about security line lengths at this hour of the day.
Also, make sure that "Mom" has no idea what is going on, and while "Dad" is more experienced with the vernacular of computers, this is quickly made null and void by "Mom's" translation to you a la "the Phone Game" (remember pre-school?) I.e., "Dad's" report of "Destination host unreachable" should be read by "Mom" as "He can't see the toast. Are those the flying toasters?" (By the way it helps if the walkie talkie connection is somewhat garbled).
Now, while your flight leaves in about 40 minutes and you're meeting light resistance on the freeway, you should become properly frustrated. This is normal, but don't worry, this is far from over.
Continue to ask "Mom" to tell "Dad" to "PING" the destination, not "DING". Wait for parental bickering to subside as needed so that you may continue to send instructions that will no doubt be reinterpreted and resubmitted by "Mom".
With 30 minutes to make your flight (thank god it's SouthWest) tell "Mom" to tell "Dad" to "recalibrate the flux capacitor". Hang up as needed.
Repeat as often as necessary. Results may vary.
HTH
-Phil