- Oct 19, 2000
- 17,860
- 4
- 81
I just wanted to make a post about my recent eVGA RMA experience. I feel it's good to have posts like these for helping people make purchase decisions as well as having a searchable archive for those in the future looking for answers to questions.
I purchased a vanilla eVGA GTX 275 card back in August 2009 from Newegg. I registered it upon receiving it in the mail (this is VERY important to do since eVGA warranty must be claimed within 30 days of purchase). It developed a problem in late October where, during gaming, W7 would continually reboot the driver due to some hardware issues that I couldn't pin down. I tried 3 different driver versions while using appropriate driver cleaner programs in between, I kept an eye on temps and clock speeds, but I couldn't seem to figure out any solution I could take care of myself.
Being a WoW addict, I waited as long as I possibly could to call about it, since I knew I'd probably have to send it off for a period of time. I called in mid-December, told them of all the steps I had done up to that point, and that was good enough for them. I didn't even have to go through anything other than checking voltages in my BIOS for the tech guy. He escalated me to a second level guy, who simply told me the hardware was failing, and gave me an RMA number to submit online when I was ready. I was on the phone overall no more than 8-10 minutes.
About a week later, I submitted the RMA online, which needed to be approved. In order to verify my purchase date, they simply asked for a screenshot of my Newegg purchase order, which was easily obtained by accessing my order history with Newegg. The RMA was approved less than 48 hours after initially submitting it.
I had to pay for shipping to CA. Mailed it out December 29th (via UPS), it got to CA January 6th around mid-day. They had my replacement card in the mail the morning of January 7th (via UPS), and I received it on January 13th. So a two-week turnaround for cross-country shipping with a holiday thrown in the middle. All the while, they sent me update emails to verify they had received and shipped, and I could also see this info on their website. It seemed to update within a few hours of something actually happening.
The new card works great, the process was completely seemless. It arrived in a white box, but looks brand new. My guess is that it was a step-up card possibly. Overall, very good experience with eVGA RMA. Just make sure you register your card within 30 days! They also offer some premium RMA where they will cross-ship so you can get your replacement card faster, but you apparently have to sign up for this the day you register (it does cost money), otherwise it's unavailable. However, when I asked during tech support if cross-shipping was available, the guy said that we could probably talk to a manager and make it happen if I wanted to, but I declined.
I purchased a vanilla eVGA GTX 275 card back in August 2009 from Newegg. I registered it upon receiving it in the mail (this is VERY important to do since eVGA warranty must be claimed within 30 days of purchase). It developed a problem in late October where, during gaming, W7 would continually reboot the driver due to some hardware issues that I couldn't pin down. I tried 3 different driver versions while using appropriate driver cleaner programs in between, I kept an eye on temps and clock speeds, but I couldn't seem to figure out any solution I could take care of myself.
Being a WoW addict, I waited as long as I possibly could to call about it, since I knew I'd probably have to send it off for a period of time. I called in mid-December, told them of all the steps I had done up to that point, and that was good enough for them. I didn't even have to go through anything other than checking voltages in my BIOS for the tech guy. He escalated me to a second level guy, who simply told me the hardware was failing, and gave me an RMA number to submit online when I was ready. I was on the phone overall no more than 8-10 minutes.
About a week later, I submitted the RMA online, which needed to be approved. In order to verify my purchase date, they simply asked for a screenshot of my Newegg purchase order, which was easily obtained by accessing my order history with Newegg. The RMA was approved less than 48 hours after initially submitting it.
I had to pay for shipping to CA. Mailed it out December 29th (via UPS), it got to CA January 6th around mid-day. They had my replacement card in the mail the morning of January 7th (via UPS), and I received it on January 13th. So a two-week turnaround for cross-country shipping with a holiday thrown in the middle. All the while, they sent me update emails to verify they had received and shipped, and I could also see this info on their website. It seemed to update within a few hours of something actually happening.
The new card works great, the process was completely seemless. It arrived in a white box, but looks brand new. My guess is that it was a step-up card possibly. Overall, very good experience with eVGA RMA. Just make sure you register your card within 30 days! They also offer some premium RMA where they will cross-ship so you can get your replacement card faster, but you apparently have to sign up for this the day you register (it does cost money), otherwise it's unavailable. However, when I asked during tech support if cross-shipping was available, the guy said that we could probably talk to a manager and make it happen if I wanted to, but I declined.