once i found newegg its the onlyplace ive ordered from online for 3 years now, i have made a handfull of purchases from zipzoomfly and frozen CPU, and only because of a hot deal or something newegg didnt have, ive easily spent 4grand there, never had an issue, im on the east cost, even BEFORE they had a warehouse in NJ i woudl get stuff from CA in 3 days tops, and big things like cases and mnitors, the shipping prices are always good on the bigger items as well, ive had to RMA 3 things, 1 was because they sent me 92mm fans and not 120mm fans, they gave me credit cause the ones i wanted were OOS, the other 2 times i just plain ordered the wrong thing, they took it back no questions, no fee,
hell i even got a free OEM copy of Windows 2000 + SP2, from them when i ordered a bunch of comp parts years ago, it was just in the box, didnt get billed for it.
now with a shippingwarehouse in NJ i get stuff in 2 days, never an issue, which is why they will continue to get most if not all my busniess
and about their RMA, as recently as 4 months ago a friend of mine purchased a 22in NEC CRT Monitor, after about a week he couldent stand it, even at 100Hz he said it gave him a headache, he called Newegg to return it, the said call NEC< he did NEC told him to call newegg again and tell them what was op, called newegg, newegg took it back, NO Restocking fee, he then ordered a 17in LCD TV which they shipped to him in VA for free in 2 days
also Neweggs website layout is 11ty BILLION times better then any of the other online comp stores