my xp 1900+ got FRIED!!! :|

[Jgtdragon]

Mulmaster,
If you don't want to worry about install a hsf killing the core, get an Intel chip. Their hsf is very easy to put on and safe.

 

[geek167]

I would have pity on people like you but I don't. It is always the [l]user's fault. Incorrect instalation of HSF. I've done it before, I thought it was on there right, but it wasn't. Too bad. You are screwed with your motherboard. You MIGHT be able to get a new CPU but I doubt it. I told the warranty people I fried mine and they wouldn't replace it.

[l]user error.

 

[Jerboy]

<<

<< Really guys, why do you insist on making the companies pay for your mistakes? If the HSF wasn't on right it's your own fault. In my opinion you should eat the cost yourself. >>



Riiiiight, Im sure you would eat the 200+ dollars instead of trying to get an RMA. Not all of us our rich that can just say " Oh well, time for me to spend another 200+ dollars, Im sure the wife wont mind " >>



If I was the boy behind the counter, I'd clean off any thermal paste with solvent for better visibility and if I see any signs of burnt spot with burnt odor or chipping under magnifying glass, your return will be immediately rejected.


Your reason for doing this maybe because $200 is alot of money to you, you're a poor college student, I have to deliver pizza 50times to earn that much or whatever. You're just rationalizing the action, but it doesn't make any difference to the fact you're attempting to make a fraudulent return.

 

[iahk]

<< I would have pity on people like you but I don't. It is always the [l]user's fault. Incorrect instalation of HSF. I've done it before, I thought it was on there right, but it wasn't. Too bad. You are screwed with your motherboard. You MIGHT be able to get a new CPU but I doubt it. I told the warranty people I fried mine and they wouldn't replace it.

[l]user error. >>



Heh, that's too bad. My idiot friend fried his cpu but Mwave replaced it in a heartbeat.

 

[Jerboy]

 

[Sniper82]

Yeah but companies like that keep the customer coming back. I mean if I fried a CPU that I bought from say NEWEGG and they replaced it fast with no questions asked then they would continue getting my business.

 

[Vic]

It's almost certain that the 8045 was mounted incorrectly. The number one reason for this is when people install the spacers designed for mobos with large mounting holes into mobos that have the small mounting holes. This raises up the 8045 and makes it so it doesn't make contact with the core.
My advice would be to cross your fingers and try to RMA the cpu, but don't hold your breath.

 

[Kingofcomputer]

Retail cpu has the installation manual, if you follow it properly using the stock hsf, there should be no problem. If it's burned or damaged by installing or using the stock hsf, just claim for warranty.

AMD also posts the manual as pdf at the web site.

 

[ShinSa]

<<

<<

<< Really guys, why do you insist on making the companies pay for your mistakes? If the HSF wasn't on right it's your own fault. In my opinion you should eat the cost yourself. >>



Riiiiight, Im sure you would eat the 200+ dollars instead of trying to get an RMA. Not all of us our rich that can just say " Oh well, time for me to spend another 200+ dollars, Im sure the wife wont mind " >>



If I was the boy behind the counter, I'd clean off any thermal paste with solvent for better visibility and if I see any signs of burnt spot with burnt odor or chipping under magnifying glass, your return will be immediately rejected.


Your reason for doing this maybe because $200 is alot of money to you, you're a poor college student, I have to deliver pizza 50times to earn that much or whatever. You're just rationalizing the action, but it doesn't make any difference to the fact you're attempting to make a fraudulent return. >>



Uhm, what makes this a fradulent return if he followed direction and placed the heatsink correctly?? MY XP1700 burned out even when i put on the heatsink correctly and the store gladly took it back.

He didn't do anything to void his warranty like overclocking or use it under water.

Companys such as AMD must stand behind their products for the legalized period. There are laws in United States that protects consumers from foul practices such as the infamous lemon law. Sour deals turn up everywhere and consumers have the powere to fight back.

In this case, the consumer was not at fault since he didnt' do anything to void his warranty and AMD or the store must follow up on their legal clause, which in this case is OEM 30 day warranty.

This is NOT a fradulent return under any circumstance.

To the boy behind the counter, it really doesnt matter whether he takes the chip or not. He's not eating the cost of the chip. He'll just send it back to AMD where AMD will just toss it in a stack along with thousands of chips that came back cuz it failed.

If that boy wants to keep his business going in the states, he better take that chip.

 

[Jerboy]

<< Uhm, what makes this a fradulent return if he followed direction and placed the heatsink correctly?? MY XP1700 burned out even when i put on the heatsink correctly and the store gladly took it back. >>



"I had put alpha 8045 HS on it and artic silver 3". When you claim your retail warranty, you must also send in the retail heatsink and it covers when the chip is used in conjunction with the retail heatsink.

Who said Alpha PAL 8045 constitutes as proper thermal solution?

AMD does not endorse the use of Alpha PAL 8045 heatsink. Alpha also specifically states their CPU heatsinks are use at your own risk items. here "The above standard series were designed as general-purpose heat sinks and do not necessarily meets the specifications of any particular machine. Use of these heat sinks is the responsibility of the customer. Specifications are subject to change without notice.



<< This is NOT a fradulent return under any circumstance. >>



What makes AMD at fault when their processor fails as a result of installation negligence of unsupported required parts?

When you install a factory unapproved bus radiator on a car with unsupported installation method, radiator falls off and engine burns up, it's the engine manufacturer's responsibility to repair the engine?

 

[Jerboy]

<< Retail cpu has the installation manual, if you follow it properly using the stock hsf, there should be no problem. If it's burned or damaged by installing or using the stock hsf, just claim for warranty.

AMD also posts the manual as pdf at the web site. >>



Which isn't his case.

His case is "I had put alpha 8045 HS on it and artic silver 3 on the core and HS bottom coppper, so it shouldn't be cooling problem, does AS3 cause the failure if i put too much?"

In another thread, someone mentioned that Alpha 8045 kit comes with two different sets of washers, one for mobo with small holes and other for mobo with larger holes. According to him, using a washers meant for large holed mobos on small holed mobo will cause the washer to sit on top and heatsink won't fully seat on the processor core, thus constitutes as user negligence.

 

[Jerboy]

<< Hello

Do any of you guys know of a web site where one can find instructions on how to properly install a heat sink/fan on the CPU/motherboard? I will be building my first PC in the near future and I would like to avoid these issues. Thank you.

Mulmaster >>



Easy. Buy a retail AMD Athlon and follow this documentation. Use the packaged heatsink, rather than PAL 8045.

 

[MrThompson]

If the CPU fried, complete with that ugly odor in only 10 seconds, the cause is obviously an improperly installed heatsink. This is user error. Manufacturers and retailers are not responsible for this. RMAing a CPU in this case is unethical. It raises the cost the rest of us have to pay, as somewhere in the chain the cost has to be eaten by someone. Every time this happens the cost trickles down to the consumers. It?s not fair to let others bare the burden of your mistakes. This is one of those growing up experiences in life. As hard as it may seem to swallow the cost of the CPU, it?s your responsibility. Take it standing up like a man and you will sleep better.

 

[XRaider]

I'm with the "It's user error" crowd. You bought a retail chip, that comes with a HSF. (cheesy one, but it works fine) You should use the HSF that came with it. If it would have fried with the retail HSF on it, then YES, you should be able to get your money back or the chip+HSF replaced. Because I'm sure that the company will want to look at the chip and Retail HSF that came with it. And if the HSF looks brand new(I'm sure it does) They are going to wonder why the thermal pad is not melted or deformed by the pressure of the Heatsink pressing down on the core of the CPU.
Rem. Always use/try equipment out b4 you make mods to it !!!! If it works b4 modding, then you should be fine.

 

[Lark888]

I have an mid-point position. The manufacturer provides a specific HSF with thermal pad to reduce the variability that comes with numerous semi-skilled users. They rightfully do not want to pay for someone else's installation or manufacturing error.

However, the vast majority of aftermarket HSF are substantially better for the CPU then the retail HSF. If you verified proper heatsink positioning (the retail package foldout goes in good detail on how to install) with quality heatsink compound properly applied (much better than the thermal pad) then I would support a request for remedy from AMD. They may still deny it as many users don't know if they even made an error. However, if you have some credible experience and can demonstrate that you had proper cooling - there is a chance. AMD does have a recommended list of HSF's. AMD also states that it is not an all inclusive list leaving the door open for providing at least the 30 day OEM type warranty for a decent HSF.

Did you examine the fit before booting up? An angle mirror used by dentists with a lightsource on the opposite side provides an excellent fit check. You can see that an even gap exists all the way from edge to edge on the CPU and that no light can be seen at any angle between the heatsink and the processor core.

AMD doesn't have an obligation to give another CPU as the retail buyer accepts the 3 year warranty based on using AMD's "quality" HSF and thermal compound. My mid-position is that they do have an obligation if a technical peer review would put no root cause or contributory cause in the user's HSF selection and installation. Unfortunately for the majority, there are way too many "it's not my fault" claims made in loud, irresponsible ways that makes it difficult for the manufacturer to sort it all out. Also, the Alpha has a history of being a little intolerant in application. Warranty here would almost seem to be a marketing decision versus a technical one. Alas.

On your original question - I'm voting for the motherboard causing the CPU failure versus the CPU frying the MB.

 

[mra]

Count your loses and get a P4 1.6A :|

 

[Jerboy]

y'all should read my thread before making your fault AMD or vendor's.




<< today I build my AMD system. both NEW RETAIL xp 1900+ on epox 8kha+(U= bio chip)... I had put alpha 8045 HS on it and artic silver 3 on the core and HS bottom coppper, >>



Are you ABSOLUTELY POSITIVE that you used the right washer and installed Alpha properly?



<<
Now, who I should get help from? ask AMD to replace the chip? will they pay me to buy new MB? cuz it fired my 8kha+ >>



How can you make such utter stupid comment?

It's anyone but your fault eh.



It's YOUR fault

Alpha's site says their heatsinks are "USE AT YOUR OWN RISK" items.

Alpha heatsink uses mounting method not accepted by AMD and heatsink itself is not approved either and it doesn't follow the standard. This is why some mobo have problem accomodating PAL8045 without hitting capacitors.

PAL8045 is more difficult to install than most other heatsinks and improper installation has claimed many lives of Athlon's and this is considered user neglect.

Unless your state law says so, it's not AMD's responsibility to pay for motherboard damage nor is it Epox's responsiblity to pay for CPU damage.

Read your warranty contract. It does not cover consequential loss unless your state law says otherwise.



YOU ASK US FOR how to install it properly and we'll help. As far as the cost is concerned, it is your negligence and YOU absorb it.

 

[ElFenix]

MCX 462 follows AMD's socket A directives to a T. it works on all MBs, and is damn near fool proof to mount. you'll strip the nuts before you crack your core. that said, it can be done wrong if you use the wrong washers or don't tighten the screws in a proper pattern. i suspect the alpha, though it sticks out too far in some directions, is exactly the same way. also, if you broke your board, you could have destroyed a capacitor or something with the alpha. and yes, you can put too much AS3 on. the proper amount is a paper thin layer on the processor only applied with a straight edge, like a credit card. this stuff is pretty easily done if the directions are followed. i suspect that the directions were not followed in this case.