NEC 2490 - Some issues, need opinions

MRIM

Junior Member
Jul 21, 2008
14
0
0
I've been using a 19" CRT for the past decade or so and finally decided that I needed to replace it. I ended up buying the NEC LCD2490WUXi-BK; it just arrived today and so far I'm pretty pleased with it. However, since I just got it and I have a 15-day window in which I can return it, I've been scrutinizing it for flaws and have discovered a few things. Being new to LCD use I'm not sure what problems are normal and what problems might be cause for RMA, so I'd like to hear any LCD users' views on them.

The monitor is set to factory settings except 0% brightness, and 43.9% contrast. The DVI cable is plugged into the DVI-I port on monitor. I also changed LED color to green and 30% brightness.

Issues:

-The screen appears slightly pincushioned along left side and top. That is, the left side seems to bow slightly inwards at the center-top and center-left of the screen relative to the left and right-top and top and bottom-left. It's not terrible but I wonder if it's normal.

-The left side of the screen has a slightly cooler color (bluer) color cast whereas the right side has a slightly warmer (yellower) color cast, which is noticeable when the entire screen is set to a solid color between mid-greys to white. For example, it's noticeable on the anandtech.com screen that I'm typing this post into right now. Turning on ColorComp doesn't change this.

-At a relatively narrow range of solid mid-greys (i.e., entire screen set to solid block of mid-grey) my eyes pick out a slight light fluttering moving up the screen. Here is an animated gif that somewhat conveys what I'm seeing, though in reality it's even fainter than this and is not uniform across the entire screen. At least, it doesn't appear to be uniform: my eyes pick out the fluttering at different parts at different times. Maybe related to refresh rate?

-While making the above animated gif I encountered some strangeness. In Photoshop I created a 1920x1200 file and filled the screen with a repeating pattern of 1px white/1px black horizontal bars. So it looks like a black-and-white interlaced screen pattern. First of all, I have Photoshop maximized but the window for the file isn't, so there is some horizontal and vertical screen space outside of the file window. Now, when I zoom in to 200% the striped pattern extends vertically (not horizontally) beyond the boundaries of the file window. The pattern is very faint, but if I look very closely I can see it below and above the window in Photoshop's application background, which is set to a solid mid-grey. It doesn' extend to the left or right though, only up and down in line with the file window. It's also visible at 600% zoom; I haven't noticed it at other zoom levels.

Even further, when I zoom in to 300% the monitor emits a faint, fast high-frequency chirping/whining tone, and again at 400% although at a slightly different pitch, and at 500% yet again at a slightly different pitch. At 600%, 700% and 800% the tones get even louder, and are different at each zoom level. Then at 1200% there is no noise. If I use the mouse wheel to zoom at odd zoom levels (like 114.23% or something) and go all the way from 100% to 1600% I get a progressively lower range of pitches emitted. I can't hear most of the noises when my head is a normal distance from the monitor, but 600%, 700% and 800% are audible even if my head is several feet from the monitor. 800% is definitely the loudest. Changing the monitor's brightness doesn't lessen the noise, although reducing the contrast does, but only when the contrast is so low as to be unacceptable. My final observation about this is that the greater the contrast between the stripes, the louder the tone. So it's loudest when it's black and white, and gradually fades to nothing when either the white stripes are darkened or the dark stripes lightened (either by changing the colors in Photoshop or adjusting the monitor settings).

Any insight into any of these issues would be greatly appreciated. Thanks.
 

ViRGE

Elite Member, Moderator Emeritus
Oct 9, 1999
31,516
167
106
Just an FYI, but you may be better served by posting this in our LCD thread. The most knowledgeable guys we have for LCD matters tend to not wander out of that thread too often.
 

LittleNemoNES

Diamond Member
Oct 7, 2005
4,142
0
0
are you using 32 bit color with a DVI cable?
-The left side of the screen has a slightly cooler color (bluer) color cast whereas the right side has a slightly warmer (yellower) color cast, which is noticeable when the entire screen is set to a solid color between mid-greys to white. For example, it's noticeable on the anandtech.com screen that I'm typing this post into right now. Turning on ColorComp doesn't change this.
that is annoying. I would replace it.
The 2490 is a great monitor, though.
 

MRIM

Junior Member
Jul 21, 2008
14
0
0
Just an FYI, but you may be better served by posting this in our LCD thread. The most knowledgeable guys we have for LCD matters tend to not wander out of that thread too often.
Will do, thanks.

are you using 32 bit color with a DVI cable?
Yep, I'm in Windows XP SP2 right now and the OS is set to 32-bit. I'm using the DVI cable supplied with the monitor.

Can't you use DVI-D?
I decided to plug it into the DVI-I port since I'm not sure whether my video card (Radeon X1600 Pro AGP 256MB, I'm waiting for my new system to arrive) supports DVI-D (is this even an issue?). I have really no experience with DVI since I've been using analog with my CRT for so long. I guess I'll try plugging the cable in to the monitor's DVI-D port and see if it makes any difference.

Also, I've noticed that in general the monitor seems to emit a high-pitched noise from time to time. I really don't want to have to return this as it's a real pain and there's always risk that I'll get one that's even worse, but it's starting to look like I might have to.

Anyway, thanks for the replies.
 

LittleNemoNES

Diamond Member
Oct 7, 2005
4,142
0
0
Also, I've noticed that in general the monitor seems to emit a high-pitched noise from time to time. I really don't want to have to return this as it's a real pain and there's always risk that I'll get one that's even worse, but it's starting to look like I might have to.

Anyway, thanks for the replies.

But from your description of it having uneven color temp, that is enough to drive me insane...I'd like to get my $$$$ worth.

I'd bite the bullet.
 

CP5670

Diamond Member
Jun 24, 2004
5,535
613
126
The pincushion thing sounds like physical damage, possibly from shipping, in which case you should definitely get it replaced. Maybe that side is bent and is closer to the backlight than it should be, resulting in the weird colors. I've seen that sort of uneven color on one side on some defective CRTs and it's often due to them being knocked around in shipping.
 

MRIM

Junior Member
Jul 21, 2008
14
0
0
Yeah, I think you guys are right so I called B&H (great company btw) and they're sending me a prepaid UPS sticker to ship it back to them. I think the panel is bent like you say, probably from manufacturing though as the shipping box it came in was in fine shape with no dents or anything, and it was very well packed with the monitor box itself inside a larger box lined with plastic air pouches. It was manufactured last month in China so I'm guessing a QC issue. As I was shopping online looking for a place to buy from I noticed that in the past week or so that some resllers that were out of the 2490 suddenly were in stock. So maybe there's a new raft of 2490's out there with similar problems (hope not). Anyone know if the 2490/2690's have always been manufactured in China?
 

MRIM

Junior Member
Jul 21, 2008
14
0
0
Just an update and a warning: I received a replacement yesterday and the monitor has the exact same issues. I've called NEC technical support twice and their phone techs are totally clueless. Their online chat system was better but basically the guy told me that there is no guarantee if I return the monitor to them that they can get me a non-defective monitor. So, I've decided to return it to the reseller for a refund.

If you're looking for a new monitor for serious graphics work I'd definitely stay away from the NEC 2490 at this point as I strongly believe that there's a new crop out there (manufactured June 2008) with some serious problems.
 

Dkcode

Senior member
May 1, 2005
995
0
0
I owned an NEC 2080UXi and it suffered the same issue. On a white background, half the screen would be white, the other half had a yellow tint. I had the monitor replaced only for the replacement to suffer the same problem except the yellow tint was in random areas. Reading text on a white background extenuated the yellow tint even more.

The fix for me at the time was to run the monitor in RGB (6500k) colour mode as opposed to my favoured 8300k and the problem disappeared, but i found the colours to rich.

NEC did send me a brand new LCD2090UXi after the 2080's screen suffered terrible image persistence and damage the top of the screen. The 2090UXi never suffered the yellow tint, but it does suffer from image persistence (native to IPS panels maybe?)

Anyway i was very disappointed with the 2080, especially after the premium i paid for it.
 

MRIM

Junior Member
Jul 21, 2008
14
0
0
Here's a photo of a solid middle grey (127 127 127) being displayed on the 2490 in a dark room. Note the left fifth of the screen or so has a bluer tint to it. Hard to get the exposure right with these sorts of things but the relative difference between the left and right sides is the point. It's just noticeable enough to me that I can't really trust what I'm seeing when doing graphics work.

http://imagenerd.com/uploads/midgreya8eE.png

EDIT: Also, here's a shot of the left side of the monitor. Note how the space between the panel and the black plastic housing is greater in the middle than at the corners. You can see a strip of metal towards the middle that isn't visible at the corners.

http://imagenerd.com/uploads/2490leftLDyk.jpg
 

Deinonych

Senior member
Apr 26, 2003
633
0
76
Originally posted by: MRIM
If you're looking for a new monitor for serious graphics work I'd definitely stay away from the NEC 2490 at this point as I strongly believe that there's a new crop out there (manufactured June 2008) with some serious problems.

Could have been a problem with the shipment to that particular reseller. It's too bad, the 2490 is (usually) a nice display.
 

Ingenuitor

Junior Member
Jul 30, 2008
21
0
0
Originally posted by: MRIM
Here's a photo of a solid middle grey (127 127 127) being displayed on the 2490 in a dark room. Note the left fifth of the screen or so has a bluer tint to it. Hard to get the exposure right with these sorts of things but the relative difference between the left and right sides is the point. It's just noticeable enough to me that I can't really trust what I'm seeing when doing graphics work.

http://imagenerd.com/uploads/midgreya8eE.png

EDIT: Also, here's a shot of the left side of the monitor. Note how the space between the panel and the black plastic housing is greater in the middle than at the corners. You can see a strip of metal towards the middle that isn't visible at the corners.

http://imagenerd.com/uploads/2490leftLDyk.jpg

You know there is huge problem with QC today, it seems they all want to make it super cheap yet charge as much as someone is willing to pay. It make me very angry sometimes and thus I do not buy anything.

I'm searching very hard for something will last me at least 5-10 years. Not sure if it even made yet. I still like what I read about the NEC's but yet I haven't seen these in person. I may have to drive some 100 miles just to see one in person. Grrrr lol but I guess if I'm looking to spend 3K I should....

Sorry you got stuck with some lemons. I'm going to insist on a return with no cost on my end if it's lemon. Period or I just will not buy it. Let me know how your situation turns out.
 

PlayDirty

Junior Member
Oct 4, 2009
1
0
0
Hi MRIM,

Came across your post too late as i just purchased the NEC 2490 and have discovered the same problem as you with it being cooler on LH/Side and warmer on the right. I calibrated to 6500, 2.2 and 110 luminance.
I took meter readings from all corners and centre and it's .4 stop difference at the worst.

I'm a photographer and thought i did my research. The 2490 had great reviews and a bit disinclined to buy an apple. At $1100 i'd expected a better quality monitor.
What monitor did you end up getting? It seemed the NEC's were the next step down from the Eizos but can't afford going that route.
Any advice would be appreciated.
thanks!
 
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