I got two [for dual display setup]. They arrived about 2 weeks after I ordered them. One arrived in perfect working order. . . using it right now. The other's backlight doesn't work and I had to RMA it. Both look new cosmetically.
I used NEC's 1-800 warranty number vs. calling up NM-Select. But from the sounds of it, NM-Select is NEC's warranty service division. I am still waiting on the replacement after giving them CC info 10 days ago to ship the replacement before I send in the bad one. They said that the replacement would have a pre-paid shipping label for me to send the bad one back. At least I won't be out any extra shipping $$.
But the entire RMA process was a hassle. The guy processing the RMA kept asking for my address, etc., over and over [At least 3 times for everything]. He didn't sound foreign, but he acted like he couldn't understand English very well. I had to spell everything to him, [including words like "Avenue", my state, etc. ] I was on the phone for 44 minutes! Errrr. Had a similiar experience with Gateway. . . [Compared to HP or AMD which only average 10 minutes on the phone & 3 days to deliver!]