Question Need Help! Asus P8P67 PRO does recognise new RAM

[thejosh971]

Hello, Please Help!

I'm completely stuck on an issue I’ve been having with my RAM for a while. The issue is that even with newly purchased 1866Mhz 16GB DDR3 Ram installed, Windows plus the Bios still recognise it as 8GB 1333Mhz. My old RAM was 8GB of 1600Mhz SKhynix, I still had the issue with these sticks too. I have now bought and installed new RAM (1866Mhz 16GB DDR3 HyperX) but for the life of me cannot get either Bios or Windows to recognise it. Here is a list of my specifications.

OS: Windows 10 64 bit Home Edition
Mobo: P8P67 PRO ASUS (Rev 3.0 - New P67 B3 Revision)
CPU: Intel Core i7 2600
Current Installed RAM: Kingston HyperX 16GB (2x8) 1866 CL 10 240pin (In slots 2a and 2b as suggested by user manual).
GPU: Nvidia GTX 1080 by Gigabyte OC Edition
PSU: 750 Cooler Master

Fixes I have tried so far:

Installing RAM in every configuration possible. Including installing them one by one and booting in between. The weird issue with this is that even with one of the 8gb HyperX installed the Bios and Windows will read it as half so at 4gb. I don’t know loads about computers but it seems to be remembering an old ram configuration perhaps?
Have tried the MemOk button on my motherboard (This resets the computer, displays a message saying MemOk was successful, computer boots but still at 1333Mhz and only 8GB).
Have tried adjusting frequency manually in Bios to 1866Mhz (This results in computer restarting then displaying a failed to overclock message and prompt to press f1 to check settings.
On my old RAM I did also try putting in the timings manually referencing them from CPU-Z (This was even before I had purchased my new ram sticks). This also just results in OverClock's failed message from Bios.
OC Tuner option in Bios only seems to change BLCK/PCIE Frequency to 103. I’m not too sure but I think this makes my system unstable as I experienced crashes. I have just reset everything in Bios to Auto since.

Computer currently works fine. When in Bios last I selected “use optimised settings” in the advanced tab. Even Modern Warfare works; it's just that I’m still limited to 8GB 1333Mhz. I’ll try to include as many reference pictures as possible and if more are needed please don’t hesitate to ask. I’ve been trying fixes for almost 3 days now and can’t get anywhere. Any assistance will be HIGHLY APPRECIATED!

https://imgur.com/a/XR9UheK

Kind Regards, hope you are all keeping well.
Joshua

 

[DAPUNISHER]

Have you updated the BIOS to the latest revision? Cleared CMOS? Checked if any of the ram you have used with this board is on the QVL list?

 

[mrblotto]

That's a pretty old board, I dont think the memory is supported. I did a quick lookup and I saw 2 brands of memory - A-data and Samsung. Of course, it was a quick look so YMMV

I think I have the same board on a desktop I dont use anymore. I'll go see what I have in there

Update: OK, so I have the P8P67 Deluxe, and I have (4) 4G 1066 Samsung modules in there. So.........yeah, that doesn't help much...sorry OP

 

[DAPUNISHER]

That's a pretty old board, I dont think the memory is supported. I did a quick lookup and I saw 2 brands of memory - A-data and Samsung. Of course, it was a quick look so YMMV

I think I have the same board on a desktop I dont use anymore. I'll go see what I have in there

Update: OK, so I have the P8P67 Deluxe, and I have (4) 4G 1066 Samsung modules in there. So.........yeah, that doesn't help much...sorry OP

You are right, I had a look, and those were the only 8GB sticks on the QVL. Does not explain the 4GB stick suffering the issue unless it is not QVL either.

 

[Steltek]

I did notice that Kingston only advertises one 2x8GB kit with claimed compatibility for your motherboard and that is a DDR3-1300 ValueRam kit, not HyperX. They do have several single 8GB HyperX modules claimed as compatible, but no dual model kits (which is weird - they usually want to sell you a 2x kit for dual channel, so there could be some technical issue there).

I guess you could try Thaiphoon Burner to see if it can read the configuration information directly from the DRAM sticks (CPUz is reading what the BIOS is showing the modules are, while Thaiphoon Burner reads the info off the sticks themselves) to manually enter directly into the BIOS if it will let you. If you haven't used it before, though, be really careful with Thaiphoon Burner (only use the read function, as you can totally destroy your modules if you do anything else with it).

The part number information shown by CPUz isn't even a valid Kingston part number, so I don't know what is going on there. It might be worth emailing or calling Kingston's support department to ask one of their "configuration specialists" about what is going on. The one time I had to do it they were really easy to deal with, though granted that was a few years ago.

I suspect it will turn out to be a BIOS issue with the MemOK! system not working properly with the modules, though.

 

[Iron Woode]

this almost sounds like a ram density issue.

 

[CU]

this almost sounds like a ram density issue.

Agreed.

 

[Steltek]

this almost sounds like a ram density issue.

It seems like it should be, but the density of his current modules appear to be the same as as other "guaranteed compatible" 2x8GB "value" kits sold by both Crucial and Kingston.

Both Crucial's and Kingston's kits are formatted as 1024meg X 64, dual rank (Crucial is 1.35v, Kingston is 1.5v). I was able to verify from the spec sheets that the Kingston module has sixteen 512Mx8 chips per module. I wasn't able to determine the layout of the Crucial module, but I suspect it is the same.

Based upon the CPUz Kingston part number shown in his images, KHX1866C10D3/4G, if it is an 8GB module it should have been KHX1866C10D3/8G, which cross references to actual HyperX module part# HX318C10FB/8 (which is what I suspect the modules he has are). That module is also a 1024 meg x64, dual rank 1.5v module. Those modules also have sixteen 512Mx8 chips per module according to the spec sheets.

So, I just don't know. I'm leaning more towards BIOS weirdness regarding the chip density, though I suppose that it is also possible neither Crucial nor Kingston know what they are talking about in claiming their 2x8 kits to be compatible.

 

[Shmee]

I would check to see if there is a BIOS update that may fix this, but it is also a possibility that the RAM is faulty. Where did you buy it from? If from ebay or 2nd hand, it's a possibility that they are only 4GB sticks, but someone modded them so the BIOS thinks they are 8GB, or something like that. I would check them in another DDR3 computer if possible.

 

[CU]

In didn't look at the images until now. The /4g at the end of the model number means 4gig not 8 gig. So, assuming cpuz is correct those are not 8gig sticks.

 

[Shmee]

^ Good catch. Unless they were sold as 8GB modules for a total of 16GB and you want to get your money back, I would just see if you can get all 4 of them to run for 4x4GB. I figure 1600 MHz would be doable on the 4 DIMMs.

 

[Steltek]

In didn't look at the images until now. The /4g at the end of the model number means 4gig not 8 gig. So, assuming cpuz is correct those are not 8gig sticks.

That was the reason I mentioned Thaiphoon Burner. CPUz may be reflecting what the BIOS is reading as capacity, not the actual capacity of the modules. Thaiphoon Burner won't have that problem since it reads the data directly off the modules themselves. I don't normally recommend folks use it due to its ability to absolutely destroy modules if you use it incorrectly, but it is about the only application I know of that does directly read module data.

Fraudulently re-labeled modules were actually my first thought when I saw the CPUz images, but I didn't mention it because OP said the following in his first post:

My old RAM was 8GB of 1600Mhz SKhynix, I still had the issue with these sticks too.

 

[DAPUNISHER]

It was another hit and run post anyways. Right clicked the title and hit search, he posted it at Tom's and never posted back either.

 

[thejosh971]

Have you updated the BIOS to the latest revision? Cleared CMOS? Checked if any of the ram you have used with this board is on the QVL list?

Hello and thanks for the reply!
I have updated the bios to Version 3602 and cleared cmos. To be honest I wasn't aware about a qvl list before so have not. Is my best option to return them? Thanks

 

[thejosh971]

That's a pretty old board, I dont think the memory is supported. I did a quick lookup and I saw 2 brands of memory - A-data and Samsung. Of course, it was a quick look so YMMV

I think I have the same board on a desktop I dont use anymore. I'll go see what I have in there

Update: OK, so I have the P8P67 Deluxe, and I have (4) 4G 1066 Samsung modules in there. So.........yeah, that doesn't help much...sorry OP

Hi and Thanks for your reply!
Ah thanks for looking. I wasn't aware that the motherboard I have was old. I bought whole setup last year off eBay secondhand. Unless I can manage to get this RAM to work with my current board I am thinking of just upgrading to a newer one. I will check if new motherboards are available for my current cpu.

 

[thejosh971]

I did notice that Kingston only advertises one 2x8GB kit with claimed compatibility for your motherboard and that is a DDR3-1300 ValueRam kit, not HyperX. They do have several single 8GB HyperX modules claimed as compatible, but no dual model kits (which is weird - they usually want to sell you a 2x kit for dual channel, so there could be some technical issue there).

I guess you could try Thaiphoon Burner to see if it can read the configuration information directly from the DRAM sticks (CPUz is reading what the BIOS is showing the modules are, while Thaiphoon Burner reads the info off the sticks themselves) to manually enter directly into the BIOS if it will let you. If you haven't used it before, though, be really careful with Thaiphoon Burner (only use the read function, as you can totally destroy your modules if you do anything else with it).

The part number information shown by CPUz isn't even a valid Kingston part number, so I don't know what is going on there. It might be worth emailing or calling Kingston's support department to ask one of their "configuration specialists" about what is going on. The one time I had to do it they were really easy to deal with, though granted that was a few years ago.

I suspect it will turn out to be a BIOS issue with the MemOK! system not working properly with the modules, though.

Hello and thanks for the reply!
I learned a lot from this post. I think my best option will be to return my new ram and upgrade to a newer board with ddr4.

 

[thejosh971]

I would check to see if there is a BIOS update that may fix this, but it is also a possibility that the RAM is faulty. Where did you buy it from? If from ebay or 2nd hand, it's a possibility that they are only 4GB sticks, but someone modded them so the BIOS thinks they are 8GB, or something like that. I would check them in another DDR3 computer if possible.

Hello and thanks for the reply!
I'll check them tomorrow on my roommates computer. I bought them off Amazon but as "opened/damaged packing". I do have the option to return them if needed. What do you think? Thanks again

 

[thejosh971]

^ Good catch. Unless they were sold as 8GB modules for a total of 16GB and you want to get your money back, I would just see if you can get all 4 of them to run for 4x4GB. I figure 1600 MHz would be doable on the 4 DIMMs.

I will try all four DIMMs inserted and see what happens. Is there any risk of damage if their completely different? I am thinking of just upgrading motherboard and ram to ddr4.

 

[DAPUNISHER]

I will try all four DIMMs inserted and see what happens. Is there any risk of damage if their completely different? I am thinking of just upgrading motherboard and ram to ddr4.

It will be fine. Hit that memOK button again after putting them in. Do not worry about XMP, you just want to know if it will see more ram.