Need Help With Modem Problem

[sblake]

I am trying to help a friend who is still on dial up. He has a US Robotics 56K modem. The modem connects and the little icon in the system tray shows a small amount of send and receive activity but no data will pass through. Internet Explorer recognizes that it is on line but cannnot retrieve any web pages. Thinking it might be a software problem I reloaded Windows 98 but that didn't help. If I try to ftp it says unable to connect to host. Anybody got any ideas to try.

 

[Mitzi]

Sounds like a driver issue. You using the latest driver for the modem?

 

[sblake]

It was working fine with the driver. If it was corrupted, when I reinstalled it, wouldn't that take care of it?

 

[underpaid]

Make sure you have the correct dns numbers. If you don't know them, call his isp and ask for them, or look the isp's site up and get them
off there.

 

[BooneRebel]

<< Make sure you have the correct dns numbers. If you don't know them, call his isp and ask for them, or look the isp's site up and get them
off there. >>



Agreed. If the modems synced up then it's probably not a driver issue. Run winipcfg to verify the connection properties for the modem once you're connected. The ISP should have assigned an IP address, gateway, and at least one DNS server. If his box has static addresses assigned on it already to the adapter then the ISP might not be able to set the right addresses. If everything matches up for the connection properties with the ISP's documented addresses, then check to see if you have to specify a proxy server for Internet Explorer.

 

[thorin]

Can you ping your ISP after you connect?
Can you ping AT after you connect?
Are you picking up a IP and DNS settings? (check winipcfg [9x OSs] or ipconfig [NT OSs]).

Thorin

 

[sblake]

With a dial up I thought you just let it automatically assign ip's and dns numbers.

 

[thorin]

Yes you do. And is it doing that?

Thorin

 

[sblake]

I am at work now but I will try some of these things when I get home.

 

[sblake]

Here's what I get when I run WINIPCFG:

Host Name=Frank
DNS Servers=151.164.23.201
Node Type=Broadcast

Nothing Checked

-------------------------

Adapter Address=44-45-53-54-00-00
IP Address=209.184.8.14
Subnet Mask=255.255.255.0
Default Gateway=209.184.8.14
DHCP Server=255.255.255.0
Primary WINS Server=blank
Secondary WINS Server=blank
Lease Obtained= 01 01 80 12:00:00 AM
Lease Expires=01 01 80 12:00:00 AM

Ican ping the IP Address

 

[sblake]

I have tried entering in the actual numerical address rather than the url and that didn't work.

 

[BooneRebel]

<< Here's what I get when I run WINIPCFG:

Host Name=Frank
DNS Servers=151.164.23.201
Node Type=Broadcast

Nothing Checked >>



1. First, verify that you're looking at the dial-up adapter (if there's a NIC in the system then you'll have a drop-down list when you run winipcfg for the available adapters)
2. Note the IP address assigned to the dial-up adapter, gateway, the DNS address(es), and WINS addresses (if assigned).
3. From a command prompt, type
PING address
using the address for the dial-up adapter first, then the gateway, then the DNS addresses.
A reply from the adapter address lets you know it's working properly.
A reply from the gateway lets you know you've connected to the ISP successfully and their network is available.
A reply from the DNS server lets you know that their DNS is active.

If all of these are successful, then you can try pinging a host by name. For example, try pinging www.yahoo.com
It should resolve to an address like 64.58.76.177

If this works, then you're connected to the Internet and DNS is functional. At this point, if all of these have worked but you still can't use IE then check the connection properties for Internet Explorer (Tools:Internet Options:Connections for v6)

 

[sblake]

I can ping the IP Address, the Gateway, and the DNS Server but I cannnot ping by HOST Name. Iget Unknown Host.

 

[sblake]

Thanks to all that tried to help. I gave up and reformated the driveand did a clean install of Win 98SE and I'm back in business. All I have to do is reload all of the programs. It's a hard way to resolve it but that's all I could do.