hello, I just want to hear some explanations to my problem. I'm a 2 years comp. tech already and this is my first time experiencing this problem.
I have a friend and she wants her laptop to be repaired. The keyboard is not working properly so I said reformating might not be the solution to her problem but she said that it works a year ago because it is still the same exact problem she encountered when she bring her laptop to a service center. So because of a limited resources cause I'm in a vacation I just backed up the drivers because I don't have internet here so that it will easier for me to install drivers offline. Without backing up her documents I did the instalation, a dual boot instalation. I decided to dual boot it because its just for testing if it doesn't solve her problem and I can just bring back to the older OS. After the dual booting it did not solve the issue so I tried booting to the older OS but I failed. A BSOD appeared, maybe because a hardware failure of the keyboard, and worst I can't even go to safe mode in the older OS. I want to save the data back. I log in to the newly installed os and go to c:\users\USERNAME\ but nothing is there except the appdata. Where is the my documents, the music, desktop and so on. My friend will get angry with me for sure. What will I explain to her. I really don't know what happen. I did dual booting several times but its my first time in this issue. Can some have an explanation regarding this.
I have a friend and she wants her laptop to be repaired. The keyboard is not working properly so I said reformating might not be the solution to her problem but she said that it works a year ago because it is still the same exact problem she encountered when she bring her laptop to a service center. So because of a limited resources cause I'm in a vacation I just backed up the drivers because I don't have internet here so that it will easier for me to install drivers offline. Without backing up her documents I did the instalation, a dual boot instalation. I decided to dual boot it because its just for testing if it doesn't solve her problem and I can just bring back to the older OS. After the dual booting it did not solve the issue so I tried booting to the older OS but I failed. A BSOD appeared, maybe because a hardware failure of the keyboard, and worst I can't even go to safe mode in the older OS. I want to save the data back. I log in to the newly installed os and go to c:\users\USERNAME\ but nothing is there except the appdata. Where is the my documents, the music, desktop and so on. My friend will get angry with me for sure. What will I explain to her. I really don't know what happen. I did dual booting several times but its my first time in this issue. Can some have an explanation regarding this.
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