Well, let's see if they really do make it right. It seems like they made an honest mistake, or are at least willing to take back their product since they changed the listing. Make them pay for shipping since it was their bad people and accept nothing less! I certainly hope this wasn't a publicity stunt or just a plain scam. I hate trolling, especially by faceless corporations.
Later,
Golgatha
---------------------------------------------------------------------------------------------------------------------------
With all said and done, we are still honoring the offer of a full refund to
you. We will credit your account back for the full amount as well as the
shipping fees back to us as well. Please make a note of it on your return
and we will administer the full refund + all shipping costs.
Sincerely,
Customer Support Team
SoftwareOutlet.com
customer-support@softwareoutlet.com
----- Original Message -----
From: "D. Boaz" <davidboaz@sbcglobal.net>
To: "Customer-Support-SoftwareOutlet" <customer-support@softwareoutlet.com>
Sent: Friday, August 29, 2003 4:12 PM
Subject: Re: Customer Support needed for Returns/Credit
> 1) The listing has changed since I ordered the product to reflect what
> exactly you're selling finally.
>
http://forums.anandtech.com/messageview.cfm?catid=40&threadid=1121826&FTVAR_
MSGDBTABLE=
>
> 2) I never would have bought the product you currently have listed for
> $9.99.
>
> 3) The OEM CD you sent me came without hardware, which makes it an illegal
> transaction in the first place.
>
us-sales@nero.com - Would you like to contact them, or should I?
>
> 4) You get a 2nd chance. This is strictly a bait and switch situation,
and
> I will NOT pay anything to send the OEM Nero CD back to you.
>
> 5) I don't feel mislead, I was in fact undeniably mislead either on
purpose
> or by accident by SoftwareOutlet.com.
>
> Sincerely,
> David Boaz
>
> P.S. Next step is to dispute the credit card transaction if this is not
> resolved to my satisfaction. Meaning exactly that you send me a prepaid
> mailer to get your software back, and you refund my $13.94 to my
Mastercard
> immediately.
>
>
>
> ----- Original Message -----
> From: "Customer-Support-SoftwareOutlet"
> <customer-support@softwareoutlet.com>
> To: <davidboaz@sbcglobal.net>
> Sent: Friday, August 29, 2003 5:41 PM
> Subject: Re: Customer Support needed for Returns/Credit
>
>
> > Dear David Boaz,
> >
> > When you purchased this product, the product type clearly stated OEM CD
> > ONLY.
> > You need to read a little closer on what products you buy. Although
there
> > is a picture of a box, there is also a 'product type' that is listed.
> > Please send this product back and we will credit back your credit card
for
> > its full amount. We apologize if you felt misled, but we sell what is
> > clearly stated on the website as OEM CD.
> >
> > Sincerely,
> >
> > Customer Support Team
> > SoftwareOutlet.com
> >
customer-support@softwareoutlet.com
> >
> >
> >
> >
> > ----- Original Message -----
> > From: <davidboaz@sbcglobal.net>
> > To: <customer-support@softwareoutlet.com>
> > Sent: Friday, August 29, 2003 3:28 PM
> > Subject: Customer Support needed for Returns/Credit
> >
> >
> > >
> > > Name: David Boaz
> > >
> > > A customer from softwareoutlet.com has left a message inquiring about
> > his/her Returns/Credit .
> > >
> > > David Boaz has left the following information for you:
> > >
> > > Email Address#:
davidboaz@sbcglobal.net
> > > Order#: XXXXXX
> > > Type of inquiry: Returns/Credit
> > > How Urgent is this: High Priorty
> > > Contact me by: Contact me by Email
> > >
> > > Comments/Question:
> > >
> > > Greetings,
> > >
> > > I recently ordered Nero v6.0 CD-Only version from your website. I
> > received an OEM suite of the software, which doesn\'t have Nero Burning
> ROM
> > v6.0 on it. The software listed on your site now has a picture of the
OEM
> > CD I received, rather than the picture of the Nero v6.0 Burning ROM box.
> > This seems like a clear case of bait and switch marketing to me, but I
> would
> > like to give your company a chance to do the right thing before I pursue
> > other avenues for justice.
> > >
> > > I expect a full refund of $13.94 made to my Mastercard, which was used
> for
> > this purchase, or a copy of Nero Burning ROM v6.0 sent to me. I also
> expect
> > a prepaid mailing slip sent to my house if you want the OEM copy of Nero
> OEM
> > Suite back, since this mistransaction was clearly not my fault.
> > >
> > > Please let me know what you are going to do, if anything, about this
> > situation within the next few days; so I may act accordingly.
> > >
> > > Sincerely,
> > > David Boaz