- Oct 30, 1999
- 11,815
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Originally posted by: OdiN
Well...I am an Intel Channel Member and have a IPD number to access their tech support. Do you do this as well? I have had no problems with RMA's. In fact very few problems with Intel boards...only have had to send a few back
Yep. IMHO, all that number really does for you is gets you around their B.S. support script... Oh, and you get a bunch of Intel spam. Can't foget that. When you RMA a board to Intel, you end up with a stripped down refurb, so I have to make sure I don't give the customer a new in-the-box motherboard if they come in with an RMA. In fact, I can't even give the customer a board with a heatsink bracket installed because the replacement board won't even have the damn bracket. If I'm not careful, I'm left with a motherboard that I can't sell... or even use in a build.
And don't get me started on Abit. They're the worse. Not only do they fail left and right but for RMA replacements they just send you someone else's return. I've even received boards from Abit that were too stupid to use a shipping box to send a motherboard back. Yes, I'd get an Abit back in an Abit box with a mailing label from another person stuck to the outside of it.
My problem with Crucial was that I didn't buy the RAM directly from Crucial. I got it from MA Labs, I believe. If you buy the RAM straight from Crucial, they just pull the number up from the stick of RAM. MA only takes RAM back for something like 14-days. So I had these three sticks and our accounts payable lady just got fired, nobody could find the invoices... it was a disaster. Crucial wouldn't take the RAM back because all they show as the "buyer" of the RAM is MA Labs.
You don't want to get me started on RMA's... My stories would make your head-spin: http://www.jonnyguru.com. Of course, if you prefer just pictures: http://www.jonnyguru.com/mishaps.