Originally posted by: Topweasel
Originally posted by: cmdrdredd
Originally posted by: Topweasel
Originally posted by: cmdrdredd
Originally posted by: Makaveli
lol u guys do know all the raptors carry a 5year warranty! and have since day 1!
There are limitations to that warranty though. Seagate has replaced a drive that had a fried board which I did.
For starters No company and I mean no company ever covers abuse, only some Insurance companies coverage that can be purchased on retail products. Trust me if Seagate could prove you abused your drive they wouldn't cover it, just as if WD couldn't prove you abused your drive they would have to cover it.
Think so? When I called them I told them that my PSU overvolted and burned the drive's PCB. They gave me an RMA number anyway.
Thats not abuse (you did say you fried it) and their personal beliefs mean nothing if they can't prove it. Maybe HDD drew to much or shorted, proof burns in that fried cap or other IC. Have you ever taken a computer to three techs and had three different answers on possible problems. Most techs when they hear a set of symptoms will decide whatever they think is the most likely problem.
Also Most companies always tell lvl 1 techs to never admit a failure in you product but don't accuse customer. By blaming the PSU they can come out smelling like roses. Its not their fault, your fault, and they replaced it anyways. Did they run tests on your PSU to see if their was an overvolting issue?