Newegg.com censors bad reviews

[forkd]

Anybody wanna do a group purchase???

 

[PawNtheSandman]

If you leave Newegg good sellerratings, you get free tshirts and hats.

 

[kimdani1]

Well, if you've seen the advertisements for Newegg in PC Magazine, you should realize why your prices are higher. A 2 page full spread ad in PC Magazine probably isn't that cheap. Considering most people already know about them from word of mouth, they should cut back on advertising and use that money to lower their prices and shipping.

 

[Jbog]

Originally posted by: jwsw

Originally posted by: jnmunsey
When I shopped at Newegg in '98 shipping was not cheap and prices were not the best. Good, but not the best. They were however the best place to go for 1-stop shopping. I still miss the original Web site.. Easier to navigate and faster load imo..

Newegg is approximately 4 years old....so I'm intrigued how you would have shopped there in 1998.

He might be talking about way back when Newegg sold computer parts through their mail-order catalog.

 

[foolish501]

it's obvious, more people are likely to rate an item if they have a bad experience with it, than all those people who have had a good experience with the item.

if newegg didn't censor them, it would leave about half the reviews with peoples bad experiences, and this might not always be down to the product, it could be down to the buyer's expectations.

 

[Jbog]

And you are basing your assumptions on what exactly? Do you mean to tell me Newegg is censoring half of the customer reviews? Also, what is wrong with expecting the product to be as good as advertised?

 

[PDS]

Newegg was "mwave.com" way back when, that's where it all started.

As far as shipping, Newegg now has East Coast warehouse (and possibly others) so they are saving on shipping now (and we get stuff faster too).

I agree, Newegg has bloated, but its still good. I do miss the good old days of refurb deals.

PDS

 

[domiguy]

What alternatives are there for good price service, and combined shipping rates?

 

[Caminetto]

Newegg had a simple plan in the begining to offer low but fair prices and be the best in the market at customer service. They knew what they were doing as they have built a great business.
When they became established they found they could sweeten their profit pot - Human nature. Being in tighter times now they needed to take measures to keep the old pot as sweet. Still a solid company and I will continue to do business with them although have been disappointed with them a couple of times.

 

[Terminal Raptor]

quote:
Originally posted by: CRXican
My only real complaint is how they deal with shipping. The speed is great but staking the shipping price for items that weigh next to nothing in the first place sucks ass.

It doesn't cost $10 to ship a freaking mouse pad and a tube of AS5.

Well, since everything goes FedEx, it does cost at least $4-something for a minimum shipment, but yes I know what you are talking about. The "stacking shipping cost" blows. Places like SVC.com are great values if you buy more than one item since they somehow figure out a "shipping per order" instead of a "shipping per item." Let's say you buy a HSF, two fans, some AS3, fancy finger guards and some cold cathodes to pimp out your rig. Shipping at SVC would be something like $7 while shipping at Newegg would be closer to $22.

Agreed I just recently got whored by their shipping ($20 for two fans an MP3 player and a compact flash card). They used to do a shipping per order thing in the past, but that's gone now. In their defense the fans I ordered where shipped from their NJ warehouse, but still, $10 to ship two fans?

I agree with the rest here, that they no longer have to be competitive by offering the best prices/honesty anymore... sad.

The censoring of reviews is just downright wrong no matter how you look it. When I look for negative reviews I look for a common problem among them to help isolate issues with the product.

-Raptor

 

[cheapherk]

Yes, I've noticed that myself. It's not like I rant and rave when giving something a negative review.

 

[imported_bubbalou32]

Originally posted by: PDS
Newegg was "mwave.com" way back when, that's where it all started.

As far as shipping, Newegg now has East Coast warehouse (and possibly others) so they are saving on shipping now (and we get stuff faster too).

I agree, Newegg has bloated, but its still good. I do miss the good old days of refurb deals.

PDS

So you're saying that they have nothing to do with the current mwave.com?

 

[Frown66]

I'm surprised at the amount of somewhat negative reviews towards newegg.com. Never had issues with them (yet).

I had a problem with a manufacturor mail-in rebate once and needed a UPC number off the product. Rather than give me the number (it would be hard to locate), they just gave me the rebate themselves.

I once had to return RAM past the 30 day period. Rather than go through the manufacturor (wanted different ram anyways), I took a chance and gave them a call to see if they would let me. They let me return it for a full refund, no restocking fee either.

No hassles with anyone. Shipping is always quick and they always update you with emails. So far, I would recommend them without hesitation.

Edit: Their prices are not always the lowest, but very competitive for the majority of their products.

 

[doinmybestatlast]

My review that has been knocked down twice for the highly advertised Thermaltake case:

Dear Valued Customer,

We appreciate your business and thank you for your product review.

Newegg.com moderates products reviews to ensure that all commentary complies with our Submission Guidelines. Because we receive 500-1000+ product reviews each day, it is essential to screen customers' analysis to make certain inappropriate content is never posted to our website. Our product review Submission Guidelines have been provided below for your reference.


PRODUCT REVIEW SUBMISSION GUIDELINES
========================================================
Newegg.com moderates all review submissions to ensure that only reviews that offer helpful insight are published.*

What to include in your submission:
-Experiences with a fully-functional product leading to perceived pros and cons** -Thoughts about the product's feature-set as you've experienced it

What NOT to include in your submission:
-Profanity, obscenity and other offensive language -Single-word reviews -Non product-specific reviews -Any mention of Newegg.com's competitors by name -URLs, specific pricing, and specific availability (or other time-sensitive information) -Experiences with a DOA, defective, damaged or otherwise semi-functional product** -Reviews that criticize the brand or reseller without a majority of the review offering product-specific insight

*Newegg.com reserves the right to accept or reject any review in its sole and absolute own discretion **DOA's (Dead On Arrival) are an unavoidable aspect of any business model that involves direct shipment to customers. Please understand that Newegg.com ships only products it assumes to be functional and that any defective product you may have received was either damaged in transit or was anomalous.
========================================================


Unfortunately your review was deemed unsuitable by our site moderators. Because your critique is important to the Newegg.com community, we wanted to give you the opportunity to look over your review so that you may remove any objectionable content and resubmit it for posting. Please also make certain you do not use any of the following words or symbols: Select, Insert, Update, Delete, Drop or --.

Your experiences with our products lend valuable insight to all visitors to our site. We look forward to reading and subsequently posting your revised review. If you have any questions or concerns, do not hesitate to contact us.


DECLINED REVIEW
========================================================
I have to write carefully here...if you're into looks buy this case. If that's not too important then...
Pros: Looks, Good cooling
Cons: Try removing your power suply when the motherboard is installed - nearly impossible, very little working room - change your hard drive take out your video card, extremely loud fans - necessitates buying a fan controller or new fans - I bought an Aerogate 3 because it does not have any dials (case has a door).
If stolen would I buy this case again? No!!!!!
Reason for a 3? I am a computer enthusiast that upgrade evey six months. I have small to average hands and I have great difficulty getting to the motherboard and drives.
========================================================



Kindest regards,
Newegg.com Customer Care
EMAIL: service@newegg.com
PHONE: 1-800-390-1119

 

[Cheap0]

Originally posted by: Frown66
I once had to return RAM past the 30 day period. Rather than go through the manufacturor (wanted different ram anyways), I took a chance and gave them a call to see if they would let me. They let me return it for a full refund, no restocking fee either.

Similar experience here -- I had a very bad support experience with some gear I bought from them (koffNetgear). After I lost patience after giving the manufacturer a chance to rectify the situation, I explained the situation to NewEgg. They agreed to refund my purchase, which consisted of three separate opened items, and waived the restocking fee. That's attention to customer satisfaction, which is very important to me. On the whole, their prices are pretty competitive, and they ship quickly (especially when you pay their "rush order" fee, which is at least cheap). So they don't want negative comments on their site? That's not newsworthy to me.

 

[Averox]

But negative comments on items that someone is interested in buying? This may sound retarded being the internet and all, but I believe if they have postable reviews, the potential buyers have the right (haha) to know if someone dislikes an item as much as they have the right to know if someone likes an item in what ways.

I mean I want to know the good and bad. Especially the bad because either they're technical or personal faults that people don't like.

 

[skljohnson]

Yeah, I bought some "Ridata 8X" DVD media that others reported as compatible with the NEC 2510A - so I bought it. I've tried every firmware available and it only burns @ 4X.

I posted- on the NewEgg Reviews- this media...RidataG03 will only burn at 4X and it never made the reviews.

It is good DVD+R media, but I got suckered into to the Newegg reviews about how it burned at 8X and Blah, Blah, Blah...

Not trying to TC but Hey Newegg needs a reality check from time to time, thanks OP

 

[Terminal Raptor]

Cheap0 & Frown66:
I don't think anyone here is arguing that Newegg's RMA service is anything but top notch (I too am currently dealing with an RMA with them). The real issue is, as the OP pointed out, they are censoring bad reviews. While this may seem like a small deal considering their otherwise excellent service, it shows that they are starting to go down the slippery slope. If they don't want bad reviews detracting from the likelihood that someone will buy the product, then they should not offer the option to have reviews at all. Editing out the bad is just plain wrong, and I'll give the OP credit for posting this issue in Hot Deals as this does effect the people who come here and shop Newegg. I give Amazon credit for allowing the reviews that they have up. If Newegg is going to censor reviews the way they are doing, then they should just get rid of the whole system.

 

[Frown66]

Cheap0 & Frown66:
I don't think anyone here is arguing that Newegg's RMA service is anything but top notch (I too am currently dealing with an RMA with them). The real issue is, as the OP pointed out, they are censoring bad reviews. While this may seem like a small deal considering their otherwise excellent service, it shows that they are starting to go down the slippery slope. If they don't want bad reviews detracting from the likelihood that someone will buy the product, then they should not offer the option to have reviews at all. Editing out the bad is just plain wrong, and I'll give the OP credit for posting this issue in Hot Deals as this does effect the people who come here and shop Newegg. I give Amazon credit for allowing the reviews that they have up. If Newegg is going to censor reviews the way they are doing, then they should just get rid of the whole system.

I completely understand where you're coming from and agree with you. My post wasn't dealing with the original poster's comment (I know, a bit of a threadjack) but in response to a lot of replies about Newegg in general getting worse. I didn't get that feeling so I wanted to speak up.

In response to the original post, their selective reader reviews is a suspicious, but I don't think too much into it. Its like walking into a store which has a wall displaying customer letters praising them or the products they sell. I haven't seen any physical store put up reviews that bash them or even slightly negative in nature. I know this is not a fair comparison as a webpage has more "space" than a store wall, but anyway, just trying to make a point. Amazon has set the bar high (or maybe they just hate moderating) by allowing just about any review go through. They do offer the disclaimer not to use *their* customer feedback as means of purchase, but in reality, it probably affects many buyer's purchases. Its tricky.

I've never relied on feedback from one site alone to determine my purchases, but its a good thing this is brought up. I just didn't agree with Newegg going downhill, not yet at least.

Anyways, I RMA'd my twinmos value ram (after the 30 days passed) for OCZ gold VX ram by only paying the difference in price between the two. Awesome!

There are many other great online places to go too: Monarchcomputers.com, jab-tech.com, zipzoomfly.com, chiefvalue.com (heh) to name a few.

 

[myusername]

Originally posted by: jjsole
Its wrong to censor bad reviews. What is this, china? :thumbsdown:

Actually, Newegg is Chinese owned.

 

[szechuanpork]

then they should be called ThousandYearOldEgg.com haha

 

[jmunjr]

Originally posted by: myusername

Originally posted by: jjsole
Its wrong to censor bad reviews. What is this, china? :thumbsdown:

Actually, Newegg is Chinese owned.

Owned by China, owned by Chinese immigrants, or owned by Chinese-Americans?

Oh an btw, NewEgg is privately owned so they can censor their reviews if they want..

 

[Zap]

Originally posted by: kimdani1
Well, if you've seen the advertisements for Newegg in PC Magazine, you should realize why your prices are higher. A 2 page full spread ad in PC Magazine probably isn't that cheap.

That one ad alone probably runs them five digits per month.

 

[dud]

I too have had problems posting reviews on Newegg for an item I purchased. I tried 3 times to post an incompatibility issue with my burner (Sony DRU-510A) and the new dye used on the Ritek G05. After 3 tries I gave up. I posted an honest assessment of the situatio on Resellerratings and guess what - I received a call a few days later from the company. Newegg unilaterally decided (without me asking) to refund the media cost AND shipping. I was very impressed. I had written off the $$$ for the media. My view of the company change significantly not becasue of the refund but because they did all this without a request from me. They trully do see me as a valuable customer.

On the other hand we have vendors like Staples.com. I bought an item on-line that had to be shipped from the warehouse via UPS. The scheduled day of delivery comes and goes ... I receive nothing. I call Staples and am told that the item was returned to the warehouse and they cannot tell me why. I am credited for the purchase BUT all this was done without telling me. I have an oreder confirmation telling me that my item has shipped and to expect it a certain day. Of course, their promises mean nothing.

I have been impressed with Newegg for years and now even more so. Now if they could only "fix" their feedback system so that we could inform each other with reviews that more accurately reflect the products being sold then that would be something ...

 

[TheToOTaLL]

Originally posted by: PDS
Newegg was "mwave.com" way back when, that's where it all started.

As far as shipping, Newegg now has East Coast warehouse (and possibly others) so they are saving on shipping now (and we get stuff faster too).

I agree, Newegg has bloated, but its still good. I do miss the good old days of refurb deals.

PDS

Give me a break. I've used both NewEgg and MWave for many years, and they have always been two different companies.

Now that NewEgg has started shipping from the Ingram Micro warehouse here in Memphis, Tennessians have to pay sales tax. But I'll admit it's hard to find a better price from a reputable company, even after sometimes bloated shipping and sales tax.

I'll definately jump on some shares when they go public.....