Newegg.com to stop selling all Epox MB's - GUESS NOT-

[LostHiWay]

I just had to RMA a Epox 8KHA+ to Newegg because of a bad floppy header. I just received this today in my email:

Dear xxxxx:

Thank you for using NewEgg.com as your computer parts provider, we are
dedicated to provide you with the best service.

However, for your RMA# xxxxx
Customer# xxxxx

13-123-149 MB VIA KT266A |6P3D 8KHA+ W/A EPOX (Quantity: 1 )

The above items are not longer avaliable.

We have therefore credited you full on this item to your credit card. You
can use it to purchase any replacement as needed.

Thanks again for your patience,

Sincerely,


Customer Service,

Newegg.com

I called them up and they said that the RMA rate was too high nearly 60% and once all remaining inventory is gone they will no longer sell epox.

I just noticed that the 8KHA+ is gone from the site. I had to pick up one locally but it runs great.


edit............


Well it looks like the 8KHA+ is back on the site. Maybe they changed their minds.

 

[woodbutcher1]

Uh Oh

Just bought the same board about 2 weeks ago. Hope I don't have any problems with mine. Newegg is a great company to deal with (have ordered from them 1/2 dozen times) without any problems. I hate UPS period and neweggs shipping and handling prices are the best I've come across in 5 years of buying computer parts on-line. I hate company's that make money on S&H. It makes me a little wary of epox, newegg always seems to carry quality brands at a good price.

 

[Tedtalker1]

Good post dude.I'm kind of waiting on the new upcoming Shuttle AK35GTR due out anytime now for around $95.Thanks again cause I was considering the Epox.

 

[GonzoDaGr8]

I don't think that they would stop selling ALL of Epox's products and the 8KHA is still there, but sure enough, the 8KHA+ is gone..Wow

 

[oldfoof]

whats the diff? between the 8KHA, 8KHA+?

 

[Cancer12]

The 8KHA is using a very weak KT266 chipset, while the 8KHA+ uses the KT266A chipset, which is the most powerful chipset available for Athlons.

 

[Namuna]

I don't blame them for dropping the line. When a friend of mine picked up his 8K7A he had to RMA 3 times before getting a properly running one...Guess their quality control ain't exactly high priority.

It's a great board once you get a good though...Potluck I guess.

 

[oldfoof]

hhumm , i really wanted to get the Epox 8KHA+...

 

[Jza]

ahhh damnit...I was just about to order from the great newegg.com site. But i was hit w/ confusement and worry when I didn't see the EPoX 8KHA+ mobo anywhere in their catalog. /me *gasps*

Well, what other company is next in line in consumer satisfaction/popularity if I still want to get the 8KHA+ ?

 

[drake6]

<< hhumm , i really wanted to get the Epox 8KHA+... >>









Well check here Kommax .com they carry epox, and the newest abit, asus, shuttle...mobos and they do mail order also.

 

[darth maul]

Mwave is always good option.

 

[SyahM]

wow! good thing i didnt order 8KHA+ from them, I'm was about to but it went out of stock, so I bought ABit KG7 instead.

 

[Doomguy]

Many of the problems with the 8KHA+ are user error. People come on to Anandtech, read a few articles and proclaim themselves an expert on PCs. Then they do something wrong and blame it on the motherboard. Sure, there are many valid problems but I believe many to be user error.

 

[Doomguy]

LostHiWay: I'm willing to bet you didn't have a bad floppy header. Chances are the ribbon cable was keyed incorrectly or your floppy drive is non-standard. How did you determine the floppy header was bad? I'm so sure this is user error because i've had the same problem happen to me.

Really, the floppy controller is built into the south bridge so it's almost impossible for it to be dead.

 

[Pabster]

I was told the 60% rate was for 8KHA+ boards only. But that overall, NewEgg's return rate on Epox boards was too high to justify selling them.

What a shame. Of course, after my experience with 5 of the 8KHA+, it doesn't surprise me. Something's awry, and it isn't user error (at least in the vast majority of cases.) Those purchasing such a board (overall) know what they're doing. It's not like the newbies running around with their $50 K7S5A's.

So, I guess it's time to label this thread ******CONFIRMED******.

 

[Jza]

If 8KHA+ has issues w/ many users...what are the next best alternative mobos that have the best bang for the buck? Also, which are the non-newbie boards but not h4rdc0re also?

 

[WyteWatt]

I love Abit. Espically the Abit KR7A and Abit KR7A raid! (BTW please don't say all kind of abit mobos have problems and everything because these are user errors just like they have in Epox or any other mobo company like you all are saying in here. Thank You.)

 

[Pabster]

Well, funny ABIT should appear in a thread mentioning RMA rates ABIT's RMA rates are the highest in the industry.

 

[WyteWatt]

Pabster where does it say that please? And is this a confirmed url that is real and not fake? Also a lot of problems with many mobos is user error just like everyone in here said with the Epox mobo having that 60 % RMA's. So it doesn't mean all those Abit's mobos were bad. I bet i could of made most of them work just fine if they gave them to me.

 

[Pabster]

Imtim83 wrote:

"I bet i could of made most of them work just fine if they game them to me."

Well, why don't you drop by NewEgg and check out their refurb mainboard catalog. Try your hand. Don't see too many ABITs because they go straight back Seriously, ABIT's infamously high RMA rates are no secret in the industry. Many places refuse to sell them for that very reason.

As for the 8KHA+ having a 60% RMA rate at NewEgg, I received that information during a telephone conversation with them. I doubt they'll be posting a huge banner on the main page with that message

 

[WyteWatt]

Pabster i just dropped by NewEgg and checked out their refurb mainboard catalog and saw no Abit. But i did see others like Asus, etc.
Plus most of the RMAs are user error or dum hardware issues like no name brand being used. Just like in Asus mobos.

 

[Doomguy]

Pabster: What power supply did you use with your 8KHA+s? Bet it was an enermax.

 

[TomM03]

I bought the epox board on Sunday along with some thermal paste and a cpu fan. It was kind of fishy because I was having this really annoying problem with my credit card because I ddin't get credited for something I returned last week. Finally after straightening it out, the Newegg order was still waiting for my credit card company to stop declining the transaction.

In fact it was Tuesday that the credit card went through but I noticed the oddest thing.. there were no epox boards in stock when I checked in the product catalog. Naturally I was a little concerned and called newegg up. The CSR said yeah "it's in stock for your order" or something like that but I didn't think much about it.

Newegg was pulling this item at least as early as Tuesday. If I'm lucky the board will show up tomorrow afternoon. I'll have a cpu by Tuesday at the latest (ordered that through tcwo.com).. I hope this isn't going to turn out badly for me. This is the first bit of bad news I've heard about this chipset and seeing as it's my first athlon, I kinda have high expectations.. currently have a PII 233.

Whatever it is (if there is something) I've never had problems with newegg before; I'm sure it will get resolved hopefully without too much waiting.

 

[AA0]

Abit does have a RMA rate, but I didn't think it was higher than ECS, those things are awful. Epox usually has a good record, but they dropped it with the 8kha+, very odd how it was the same as the 8kha board.

pabster, do you sell computers? Last week you had never tested a kt266a chipset, now you've had 5 8kha+ boards? Odd for someone who hates VIA so much to bother with 5 of one type of board.

 

[LostHiWay]

<< LostHiWay: I'm willing to bet you didn't have a bad floppy header. Chances are the ribbon cable was keyed incorrectly or your floppy drive is non-standard. How did you determine the floppy header was bad? I'm so sure this is user error because i've had the same problem happen to me.

Really, the floppy controller is built into the south bridge so it's almost impossible for it to be dead. >>



I tried just about everything to get this to work. 3 different floppy drives, 3 different cables, I even did a fresh install to make sure it wasn't a windows problem. No luck. I conntected EPoX tech support and they seemed to agree with me.