On November 10 I ordered WIN7 Ultimate Upgrade from the Egg. I was notified of shipping from their New Jersey warehouse as I live in Virginia. Package arrived on Friday 13 November and as I was out of town I did not open the package until Saturday the 14th. It was shipped in the padded envelope as usual.
When I removed it from the envelope I saw that the shrink wrap was opened at the top of the DVD case. A closer look revealed that the authentication seal from Microsoft was also split on the pre-cut lines Microsoft uses to prevent seal transfers. Obviously someone had opened the package. I immediately fired off an e-mail to the Egg explaining the situation as there is a no return policy on opened software for obvious reasons.
A while later I decided to look in the case since it was all ready unsealed and I had removed the shrink wrap at first thinking there was no real problem since shrink wrap sometimes comes loose on the seams. I believe Ultimate always comes with two discs, one for 32 bit and one for 64 bit. The 64 bit disc was gone!!!. I immediately fired off a second e-mail advising NewEgg of this new finding.
Now I doubt, with the shipping speed through UPS that one of their employees would have had time to carry out such a clever theft and somehow reseal the the padded envelope so it appeared undisturbed (if that is possible). So obviously, someone in NewEgg's warehouse is responsible.
Question - what should I do if NewEgg sticks by their unopened policy on the outside chance I'm lying to rip off a 64 bit disc or entire software package? No one will see the e-mails until tomorrow, but I'm considering a purchase protest with Bill-Me-Later if the Egg takes the hard line rule following posture.
I might be tempted to say oh-well if I were running 32 bit Vista but I'm not - besides I pay the premium for the two disc package. What would you do???? Anyone else have such an experience???
When I removed it from the envelope I saw that the shrink wrap was opened at the top of the DVD case. A closer look revealed that the authentication seal from Microsoft was also split on the pre-cut lines Microsoft uses to prevent seal transfers. Obviously someone had opened the package. I immediately fired off an e-mail to the Egg explaining the situation as there is a no return policy on opened software for obvious reasons.
A while later I decided to look in the case since it was all ready unsealed and I had removed the shrink wrap at first thinking there was no real problem since shrink wrap sometimes comes loose on the seams. I believe Ultimate always comes with two discs, one for 32 bit and one for 64 bit. The 64 bit disc was gone!!!. I immediately fired off a second e-mail advising NewEgg of this new finding.
Now I doubt, with the shipping speed through UPS that one of their employees would have had time to carry out such a clever theft and somehow reseal the the padded envelope so it appeared undisturbed (if that is possible). So obviously, someone in NewEgg's warehouse is responsible.
Question - what should I do if NewEgg sticks by their unopened policy on the outside chance I'm lying to rip off a 64 bit disc or entire software package? No one will see the e-mails until tomorrow, but I'm considering a purchase protest with Bill-Me-Later if the Egg takes the hard line rule following posture.
I might be tempted to say oh-well if I were running 32 bit Vista but I'm not - besides I pay the premium for the two disc package. What would you do???? Anyone else have such an experience???