Newegg is worthless

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VirtualLarry

No Lifer
Aug 25, 2001
56,450
10,119
126
For great LULZ! Set up us the Preferred Account!

Edit: My problem is that all of my builds work, I just have more builds than customers.
(There should probably be a business lesson in there somewhere. Just like there's a morality lesson in this self-ownage thread.)
 
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Ichinisan

Lifer
Oct 9, 2002
28,298
1,234
136
I chose the ASrock because of the debugger and decent reviews. Now I just feel out of $150...

I know I goofed on the standoffs but the board wasn't fried, one bent cpu fan pin. So they are sending me the broke board back with no I/O shield. Going to have to spend money out of pocket I don't have to get a new one from ASrock if they won't waive the fee.

Just feel really let down by this site for being told I'm lying fraud and newegg for not replacing my board after having it for 3 weeks now.

Sorry I had no instructions and didn't know what a standoff was. I'm 20, this is my 2nd build attempt. Sue me people. My 1st case had preinstalled standoffs, so stop treating me like an idiot.

I've never understood how people can make this mistake. I just don't understand it...but I know it has happened countless times to people who have posted in this forum.

Look at the case and you'll see multiple places to position the standoffs for different boards with different sizes and hole patterns. Even when standoffs are pre-installed, you shouldn't just slap your board on without looking. Make sure every standoff lines-up with a screw hole on your board. I've sometimes had to remove or relocate standoffs that didn't line-up with a hole on my board.

I don't know why people aren't thinking about the possibility of shorting electrical components when they see what the bottom of a motherboard looks like.

...but the part that makes me wonder how this is possible: How the fuck does your board line-up with the I/O shield if you don't use standoffs? That should tell you something is very wrong with your install before you ever start adding your other components or connect the power.
 

Ichinisan

Lifer
Oct 9, 2002
28,298
1,234
136
Not faulting you on this. And it can easily be overlooked from someone not fundamentally understanding electrical concepts.

To be fair, you are right on the lack of instruction with the motherboard. Even on an Asus manual, they have diagrams showing installation of the motherboard in a case with built in stand offs, no mention of having to check or put them in place.

You can double check this too. I am refering to the P8z77-LK manual.

Hell, this is the same mention in my own Maximus V Gene manual! What the heck ASUS?

That's not cool, Asus.

Asus should know that a significant portion of damaged boards were caused by this issue. It's hard to believe they don't have giant warnings in the manual.
 

Ichinisan

Lifer
Oct 9, 2002
28,298
1,234
136
Learning is OK, we all had to start somewhere.
Messing something up while learning and blaming someone else for it is not OK.
I messed up a board, CPU and sound card up in my early days and ate the cost since it was my fault.
Like others have said, there is zero chance a bent fan header pin would have caused the issues you stated the board had. You shorted something out by not using standoffs and tried to say you got it that way from Newegg.
Just own up to it.

This.

I still don't think he's 100% at-fault if Asus didn't have clear warnings in the manual. The warnings wouldn't be necessary for me, but it's clearly necessary for a lot of folks (anecdotal since I've seen so many posts on this forum from people who did the same thing). Still, it's pretty hard to believe that Asus wouldn't have it in there.
 

WaTaGuMp

Lifer
May 10, 2001
21,207
2,506
126
I've never understood how people can make this mistake. I just don't understand it...but I know it has happened countless times to people who have posted in this forum.

Look at the case and you'll see multiple places to position the standoffs for different boards with different sizes and hole patterns. Even when standoffs are pre-installed, you shouldn't just slap your board on without looking. Make sure every standoff lines-up with a screw hole on your board. I've sometimes had to remove or relocate standoffs that didn't line-up with a hole on my board.

I don't know why people aren't thinking about the possibility of shorting electrical components when they see what the bottom of a motherboard looks like.

...but the part that makes me wonder how this is possible: How the fuck does your board line-up with the I/O shield if you don't use standoffs? That should tell you something is very wrong with your install before you ever start adding your other components or connect the power.

Being a noob building a PC can easily cause someone to make mistakes. Even something so simple as not lining up with the IO shield. A noob could even look right at a case that has markings for different size mobo's and not realize what it means. In the end, he will learn from this mistake.
 

Ichinisan

Lifer
Oct 9, 2002
28,298
1,234
136
I remember messing up once with reversing the ribbon on a floppy cable.
That just makes the light stay on. It's off-setting the power connection by 1 pin that burns your PSU lead.

Red colored wire on the IDE cable to the power cable, thus avoiding issues with hard drives.
Believe it or not, I've seen exceptions to this. In my A+ certification class, we had a lot of bizarre old parts so it didn't matter so much when students accidentally destroyed things.

I am sure there is a mnemonic for AT motherboard power supply cable before things were "keyed" to prevent mess ups of the past.
2 or 3 students did this in my A+ certification class, even though it was covered and we were all told what would happen. Also had some disasters when students wired the power/reset/turbo switches incorrectly with AT systems.

Looking at one of the ASRock manuals, they are just as descriptive on standoffs as ASUS is.
Wow. That's crazy. Mobo manufacturers, get off your asses and address this issue.
 

Ichinisan

Lifer
Oct 9, 2002
28,298
1,234
136
It may be one of those cases that doesn't use explicit standoffs, but has the raised sections that act as standoffs.
Pic:

Even that only covers some of the less-variable standoff positions. The other standoffs are more variable with different boards. You see lots of threaded holes to position the other standoffs based on the hole pattern of your board. I'm sure the fixed standoffs aren't enough for every screw hole on any board. If it had enough fixed standoffs for every screw hole on any specific board, it would be incompatible with many other boards.
 
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circusslaughter

Senior member
Sep 4, 2013
609
0
0
I've never understood how people can make this mistake. I just don't understand it...but I know it has happened countless times to people who have posted in this forum.

Look at the case and you'll see multiple places to position the standoffs for different boards with different sizes and hole patterns. Even when standoffs are pre-installed, you shouldn't just slap your board on without looking. Make sure every standoff lines-up with a screw hole on your board. I've sometimes had to remove or relocate standoffs that didn't line-up with a hole on my board.

I don't know why people aren't thinking about the possibility of shorting electrical components when they see what the bottom of a motherboard looks like.

...but the part that makes me wonder how this is possible: How the fuck does your board line-up with the I/O shield if you don't use standoffs? That should tell you something is very wrong with your install before you ever start adding your other components or connect the power.

Everything lined up before I used standoffs. My board took more standoffs then marked on the case for a ATX board...
 
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circusslaughter

Senior member
Sep 4, 2013
609
0
0
No it never worked. You killed it when you didn't install the standoffs and broke it. So don't pretend it booted up right at least once. And by the look of things you probably messed up the socket during installation.

http://forums.anandtech.com/showthread.php?t=2363476
Post #92


Post #93


Post #96

Well it did boot. So shut up. I found on here or somewhere the board scans for errors when there is none AND FOR THE LAST TIME NEWEGG SAID THE BOARD WAS NOT FIRED. Unless you've talked to newegg about my board, shut up.
 

circusslaughter

Senior member
Sep 4, 2013
609
0
0
If you did break the board installing (no POST/magic smoke/sparks) then that sucks.... but it sounds like newegg just bounced the RMA because of a bent pin, which is plain silly. I've spent upwards of 20k with Newegg and I'm slowly moving my business elsewhere because of incidents like this and the overall higher pricing/less support for how much I'm spending yearly with their company. That being said, you should not build a PC without doing some basic homework. There's plenty of guides online that show you need standoffs; I can't think of a single guide I've read in the last 9 years that does not mention this.

Bottom line: Newegg from 2007 is nothing like today's Newegg.

Sad thing is I built my other computer and never had errors with it, except 1. I plugged the RAM in the wrong slot but my computer has ran like a champ for a year.

I thought this build was the same concept. How wrong I was.

THE BOARD IS NOT FIRED. I'VE TALKED TO NEWEGG 4 times regarding the board RMA.

I just don't get a replacement because they lost my shield and a cpu fan pin was bent. What a waste of $16 for accidental warranty.:'(
 
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Hugh Jass

Golden Member
Nov 17, 2011
1,540
23
81
This thread is a perfect example as to why some folks need to stick to game consoles as they may not have the brain cells required to operate a computer much less build one.

Then again, the OP seems to be brain cell deficient enough that he/she would probably find a way to catch the TV and console on fire just trying to do something as simple as plugging in a couple cables...then they'd blame wherever they bought the TV and console from for causing the fire.
 

ponyo

Lifer
Feb 14, 2002
19,689
2,811
126
This thread is a perfect example as to why some folks need to stick to game consoles as they may not have the brain cells required to operate a computer much less build one.

Then again, the OP seems to be brain cell deficient enough that he/she would probably find a way to catch the TV and console on fire just trying to do something as simple as plugging in a couple cables...then they'd blame wherever they bought the TV and console from for causing the fire.

It's good example why some people should buy a Dell. It saves you time and money.
 

zinfamous

No Lifer
Jul 12, 2006
110,810
29,564
146
FWiW, I've been putting together computers, on occasion, for about 14 years now, with very little knowledge about what I'm doing.

I've never had a problem with a build and I never even thought about standoffs--they either came in place, I screwed them on (because they "seemed useful") or they were already installed in whatever case I was using.

On top of that, I'm not sure how one could even mount the mobo without them, considering the CPU fan bracket on the back of the mobo would make that more or less impossible. :hmm:
 

ahenkel

Diamond Member
Jan 11, 2009
5,359
3
81
FWiW, I've been putting together computers, on occasion, for about 14 years now, with very little knowledge about what I'm doing.

I've never had a problem with a build and I never even thought about standoffs--they either came in place, I screwed them on (because they "seemed useful") or they were already installed in whatever case I was using.

On top of that, I'm not sure how one could even mount the mobo without them, considering the CPU fan bracket on the back of the mobo would make that more or less impossible. :hmm:

This is what I was thinking so I tested it turns out the bracket isn't enough of a deterrent to get things to line up. I could install a board without standoffs no problem.
 

Number1

Diamond Member
Feb 24, 2006
7,881
549
126
Holy Mother Of God!

Let me get this strait here:

1: You fried this board by mounting it without using the standoffs. (http://forums.anandtech.com/showthread.php?t=2363476)
2: Your CPU fan would not work because you bent the pin on the motherboard.
3: You RMAd the motherboard and fan knowing fully well that you had damaged the motherboard.
4: You created a thread to complain about how terrible Neweg is for not wanting to replace your MB for free.



This truly is ownage of the year stuff.

I am wondering, did anybody from Anan tipped Newegg about this idiot.... LOL

PS: OP apparently zapped himself on the MB. How does one zaps himself on a motherboard considering the fact that there is no high voltage on it.
 
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Leros

Lifer
Jul 11, 2004
21,867
7
81
PS: OP apparently zapped himself on the MB. How does one zaps himself on a motherboard considering the fact that there is no high voltage on it.

Maybe the OP meant that he saw sparks. You can certainly get sparks and arcing if you short out a high current low voltage supply like a computer PSU.
 

zerocool84

Lifer
Nov 11, 2004
36,041
472
126
This thread is a perfect example as to why some folks need to stick to game consoles as they may not have the brain cells required to operate a computer much less build one.

Then again, the OP seems to be brain cell deficient enough that he/she would probably find a way to catch the TV and console on fire just trying to do something as simple as plugging in a couple cables...then they'd blame wherever they bought the TV and console from for causing the fire.

You see so many people saying that game consoles suck and just build your own PC because it's so easy, well here ya go. This is why people don't like building their own computer.
 

zinfamous

No Lifer
Jul 12, 2006
110,810
29,564
146
This is what I was thinking so I tested it turns out the bracket isn't enough of a deterrent to get things to line up. I could install a board without standoffs no problem.

I suppose it depends on the type of cooler. I once used one of those big ass sunflower Zalman heatsinks on an AMD, and now it's one of those big tower coolers, also on an AMD. the brackets for AMD CPUs, for some of those fancy heatsinks sit out several cm....or maybe not. Maybe it's just the face side of the bracket with the long pins. :hmm:
 

TwiceOver

Lifer
Dec 20, 2002
13,544
44
91
If Best Buy is the "Amazon Showroom" then Newegg is the "Amazon Specs List". Seriously Amazon's descriptions and specs are garbage.
 

rockyct

Diamond Member
Jun 23, 2001
6,656
32
91
This thread is a perfect example as to why some folks need to stick to game consoles as they may not have the brain cells required to operate a computer much less build one.

Then again, the OP seems to be brain cell deficient enough that he/she would probably find a way to catch the TV and console on fire just trying to do something as simple as plugging in a couple cables...then they'd blame wherever they bought the TV and console from for causing the fire.

I do feel for him a bit. Remember, we all started with zero knowledge. I started with a stack of research but some stuff you won't find out until you start. I didn't push down on the RAM sticks enough the first time and emailed Crucial about it. They basically replied that it really does take a lot of force to get them in and you'll know its in when the tabs pop in and grab the stick. Sure enough, I use a bit more force on each edge and it pops in.

Honestly, I'd recommend taking apart an OEM desktop you have laying around and try to put it back together before building a new computer. It's not perfect since OEM computers can be built pretty weird, but you'll still get a feel of how it goes together without damaging much.
 
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