Newegg Newegg Newegg...

[Captante]

Originally posted by: neweggvp
Snowbarb,

I apologize for the inconvenience you have experienced. Please give us an opportunity to fix this issue. In the near future I will assign a special email for AT members to email for any problems they have. Please email Adam.P.Rodriguez@newegg.com for now and let us try resove any issue you have.

Thanks for shopping at Newegg and for giving us the opportunity to make you a happy customer.

Best Regards,

Newegg.com

If this really is a Newegg rep checking in, its nice to see that they at least care... I have to say I'm not happy with the switch to default UPS either... I ordered a Viewsonic 19 inch CRT that arrived on time, but was damaged by UPS & left on my dads porch without a signature... the side of the box was ripped badly & apparently somone at UPS decided to tape it back together, ignoring the fact that the moniter screen got hacked & the bezel had a large crack in it... Newegg is going to take care of it, but now my money is tied up for two weeks & my daughter has no moniter for her new PC... I just hate UPS, especially for anything large & heavy.

Sorry to say it, but unless Newegg's Fedex rates drop, I think I'll be switching to ZZF myself.

 

[AznAnarchy99]

i dont know... with ups ground from newegg now i get packages in 1 day but it comes with a risk of destruction....

fedex saver from newegg before took 2 days..

 

[OdiN]

Originally posted by: Captante

Originally posted by: neweggvp
Snowbarb,

I apologize for the inconvenience you have experienced. Please give us an opportunity to fix this issue. In the near future I will assign a special email for AT members to email for any problems they have. Please email Adam.P.Rodriguez@newegg.com for now and let us try resove any issue you have.

Thanks for shopping at Newegg and for giving us the opportunity to make you a happy customer.

Best Regards,

Newegg.com

If this really is a Newegg rep checking in, its nice to see that they at least care... I have to say I'm not happy with the switch to default UPS either... I ordered a Viewsonic 19 inch CRT that arrived on time, but was damaged by UPS & left on my dads porch without a signature... the side of the box was ripped badly & apparently somone at UPS decided to tape it back together, ignoring the fact that the moniter screen got hacked & the bezel had a large crack in it... Newegg is going to take care of it, but now my money is tied up for two weeks & my daughter has no moniter for her new PC... I just hate UPS, especially for anything large & heavy.

Sorry to say it, but unless Newegg's Fedex rates drop, I think I'll be switching to ZZF myself.

I get monitors, printers, LCD's and all sorts of equipment shipped to me via UPS and I have yet to have a problem. This is at a small business doing over $1 Million in sales per year. I've been there 3 years. Never had to file a claim. I get stuff FedEx/UPS/DHL depending on where it's from...never any issues.

 

[Mo0o]

It really is unfortunate with the way rates and contracts works out that UPS is the cheapest solution w/ Newegg.

 

[Spike]

Man, feel the hate towards UPS, as an employee it hurts

As the largest delivery company we tend to get a bit overwhelmed during the holidays (initial reports show that we delivered upwards of 22 million packages peak day compared to 14 million on a normal day) so some packages do not make it on time. Thats why all the major carries get rid of there garuntees on service for the month, there are just too many freaking packages to get delivered. We had drivers out until 9pm daily for the last few weeks and they still could not deliver everything.

Anyway, as for newegg and it's switch the only thing that has changed for me is the time. FedEx had my stuff to me in 2-3 days with an even split between those times. We almost always take 3 days to get it to me. Not really a huge deal since it is 3-day shipping but it is different (Seattle, Wa). Personally the only damages I have had are from FedEx and DHL but I could just be lucky (that or they know who I work for and are doing this on purpose...)

As I have stated before, if anyone has a UPS package issue in the WA, OR, or ID are pm me and I'll see what I can do.

-spike

 

[AznAnarchy99]

Originally posted by: Spike
Man, feel the hate towards UPS, as an employee it hurts

As the largest delivery company we tend to get a bit overwhelmed during the holidays (initial reports show that we delivered upwards of 22 million packages peak day compared to 14 million on a normal day) so some packages do not make it on time. Thats why all the major carries get rid of there garuntees on service for the month, there are just too many freaking packages to get delivered. We had drivers out until 9pm daily for the last few weeks and they still could not deliver everything.

Anyway, as for newegg and it's switch the only thing that has changed for me is the time. FedEx had my stuff to me in 2-3 days with an even split between those times. We almost always take 3 days to get it to me. Not really a huge deal since it is 3-day shipping but it is different (Seattle, Wa). Personally the only damages I have had are from FedEx and DHL but I could just be lucky (that or they know who I work for and are doing this on purpose...)

As I have stated before, if anyone has a UPS package issue in the WA, OR, or ID are pm me and I'll see what I can do.

-spike

if it makes you feel better. ups drivers have cute butts.


its 3:40 am my brain is dead

 

[Spike]

4:33 am now and my brain is REALLY dead. Another 2 and a half hours and this will be my first 24 hour work day.

 

[homestarmy]

Originally posted by: neweggvp
This is the VP of Newegg.

First let me thank you all for your wonderful support and patience. Newegg has never been perfect and we do appreciate all your candid feedback. Whether you realize it or not, we do read AT often to improve our company. For that we truly thank you.

The reason why we had to offer UPS was because Fedex raised our rates. Our policy as a company is to do our best to offer the best choices and best price to our customers. UPS was willing to offer rates that would help keep the shipping costs competative for customers. Therefore we wanted to offer both; we still are great partners with Fedex, but we have to respect their decision to change rates. We realize that there were several issues that needed to be ironed out with UPS, and believe me we are working round the clock to fix them.

Our desire has always been to provide the best experience possible for all of you. This is a tough industry but we promise to do our best. We can't please everyone, but your feedback has always been instrumental in making Newegg better.

Best Regards,

Newegg.com

Then why do you not combine shipping? That has always been the most ridiculous thing about buying from Newegg. Buy a computer case and say... a stick of RAM. The stick of ram costs you $5 extra to ship. Nonsense.

 

[neweggvp]

Originally posted by: homestarmy

Originally posted by: neweggvp
This is the VP of Newegg.

First let me thank you all for your wonderful support and patience. Newegg has never been perfect and we do appreciate all your candid feedback. Whether you realize it or not, we do read AT often to improve our company. For that we truly thank you.

The reason why we had to offer UPS was because Fedex raised our rates. Our policy as a company is to do our best to offer the best choices and best price to our customers. UPS was willing to offer rates that would help keep the shipping costs competative for customers. Therefore we wanted to offer both; we still are great partners with Fedex, but we have to respect their decision to change rates. We realize that there were several issues that needed to be ironed out with UPS, and believe me we are working round the clock to fix them.

Our desire has always been to provide the best experience possible for all of you. This is a tough industry but we promise to do our best. We can't please everyone, but your feedback has always been instrumental in making Newegg better.

Best Regards,

Newegg.com

Then why do you not combine shipping? That has always been the most ridiculous thing about buying from Newegg. Buy a computer case and say... a stick of RAM. The stick of ram costs you $5 extra to ship. Nonsense.

Yes we are currently working on revamping the shipping calculator to address this issue. I hope that it will be adjusted within the next month or two.