Newegg news on Soyo Rebate

[synapse199]

I too was having a problem with the Soyo rebates (Motherboards purchased from Newegg.com).

The following worked for me, I hope others can benefit from this info.

I contacted Newegg.com (Erick Yoshihara 1-800-390-1119 x144) and was advised to do the following:

Fax a copy of the rebate with all details to Soyo (909)937-0783 Att: Elizabeth

She is the contact working directly with Newegg.com on this situation.

Soyo has promised to re-submit all rebates that have not been processed in a timely fashion.

In my case I faxed the data to Soyo on 2/2/2005 and received checks for all pending rebates 2/7/2005 (3 Total)

Good Luck....

 

[SoyoRep]

Dear Anandtech Members and SOYO Customers

I have heard your requests and read your posts concerning SOYO Rebates. We here at SOYO Group take this matter very seriously. I can assure you that we have been working tirelessly to send out Rebates to ALL qualified customers.

NOW - If you have gone to www.VerifyRebate.com and it states that your rebate has been approved, if it should have been approve, or if it had been removed, please send an e-mail with all of your information, to soyo@verifyrebate.comand one of our customer service representatives will verify the status and send you a note with information to satisfy the request.
If you have any other inquiry please also email to soyo@verifyrebate.com. Please make sure to include your information such as first name, last name, mailing address, store name, product model number, and purchase date as registered on the rebate form in the email. To expedite service, please email us if it has been 16 weeks of the rebate program postmark date, as shown on your rebate

Again, I deeply apologize for any inconvenience this may have caused to our loyal customers, and look forward to resolving any issues / concerns in the future and are always listening to what you have to say.

As for technical issues with SOYO products, we also created a special forum at
http://forum.soyo.com

If there is anything else, please PM me, but PLEASE, first use the e-mail above. Above all, please be patient. I have done this same proceedure at Fatwallet, and the members have been getting a response back within 48 hours, and there checks within 7 days.

SOYORep

---

SoyoRep,

Thank you for your post. I have moved your message into this relevant thread.

AnandTech Moderator

 

[UsandThem]

I hope Soyo is serious about this, as I have not and would not buy another Soyo product as long as they are keeping people the run around on rebates.

When rebates take over 16 weeks to be processed, that is unnacceptable.

Not getting a rebate for 6+ months or not at all is pitiful.

 

[quakefiend420]

Originally posted by: UsandThem
I hope Soyo is serious about this, as I have not and would not buy another Soyo product as long as they are keeping people the run around on rebates.

we'll see...

 

[allisolm]

This post was just made in Off Topic by a Soyo rep:
"Dear Anandtech Members and SOYO Customers

I have heard your requests and read your posts concerning SOYO Rebates. We here at SOYO Group take this matter very seriously. I can assure you that we have been working tirelessly to send out Rebates to ALL qualified customers.

NOW - If you have gone to www.VerifyRebate.com and it states that your rebate has been approved, if it should have been approve, or if it had been removed, please send an e-mail with all of your information, to soyo@verifyrebate.comand one of our customer service representatives will verify the status and send you a note with information to satisfy the request.
If you have any other inquiry please also email to soyo@verifyrebate.com. Please make sure to include your information such as first name, last name, mailing address, store name, product model number, and purchase date as registered on the rebate form in the email. To expedite service, please email us if it has been 16 weeks of the rebate program postmark date, as shown on your rebate

Again, I deeply apologize for any inconvenience this may have caused to our loyal customers, and look forward to resolving any issues / concerns in the future and are always listening to what you have to say.

As for technical issues with SOYO products, we also created a special forum at
http://forum.soyo.com

If there is anything else, please PM me, but PLEASE, first use the e-mail above. Above all, please be patient. I have done this same proceedure at Fatwallet, and the members have been getting a response back within 48 hours, and there checks within 7 days.

SOYORep"

Hope this helps!

---

We were able to move the contents of the thread by SoyoRep to this thread. See below.

AnandTech Moderator

 

[degeester]

I tried sending a e-amil to soyo@verifyrebates.com as suggested, The e-mail was returned as undeliverable. I have received a message from Eric at Newegg to mail to Luis all my documents. I was not informed of the fax option. I guess we'll see what happens.

 

[ClockerXP]

I got the same contact (Luis). I e-mailed NE back to see if I could use the fax option. Will follow up if I hear back.

CxP

 

[columbiaflier]

After reading about this mess, I can safely say that I will NEVER buy a Soyo product. They're still putting people through a hassle with telling you all to e-mail this and that, e-mail at a variety of addresses, etc etc etc. I noticed that they keep using the "lost in the mail" excuse for a ton of people. What a lousy company. I hope they go out of business.

 

[imported_Owl]

Total agreement columbiaflier. Soyo is either the most inefficient company in the world or the most crooked. I tend to think the latter. I think Newegg is finally putting a little pressure (after enough of us have complained to Newegg) on Soyo because Soyo's cheating ways are starting to make the Egg look bad as a marketer for a crooked supplier, and we certainly don't want to do anything to tarnish the Egg's reputation. The way the Egg is pricing their products in the last few months, I wouldn't buy their stock. I think the pricing strategy of this new group will hurt them in the long run. Just an opinion.

 

[P4spooky]

Newegg should stop carrying SOYO products given the track record with rebates. Then I will truly believe that Newegg is looking out for customers like us. Until then it is just 'lip' service :disgust:

 

[SilentRunning]

Originally posted by: SoyoRep
Dear Anandtech Members and SOYO Customers

I have heard your requests and read your posts concerning SOYO Rebates. We here at SOYO Group take this matter very seriously. I can assure you that we have been working tirelessly to send out Rebates to ALL qualified customers.

NOW - If you have gone to www.VerifyRebate.com and it states that your rebate has been approved, if it should have been approve, or if it had been removed, please send an e-mail with all of your information, to soyo@verifyrebate.comand one of our customer service representatives will verify the status and send you a note with information to satisfy the request.
If you have any other inquiry please also email to soyo@verifyrebate.com. Please make sure to include your information such as first name, last name, mailing address, store name, product model number, and purchase date as registered on the rebate form in the email. To expedite service, please email us if it has been 16 weeks of the rebate program postmark date, as shown on your rebate

Again, I deeply apologize for any inconvenience this may have caused to our loyal customers, and look forward to resolving any issues / concerns in the future and are always listening to what you have to say.

As for technical issues with SOYO products, we also created a special forum at
http://forum.soyo.com

If there is anything else, please PM me, but PLEASE, first use the e-mail above. Above all, please be patient. I have done this same proceedure at Fatwallet, and the members have been getting a response back within 48 hours, and there checks within 7 days.

SOYORep

---

SoyoRep,

Thank you for your post. I have moved your message into this relevant thread.

AnandTech Moderator

If the rebate form says to call if you have not received the check in 14 weeks why should anyone have to wait 16 weeks to contact the rebate processors? The rebates should have been processed as they came in and the checked mailed at the 14 week mark. You don't wait 14 weeks or 16 weeks and then start processing them.

I hope you don't use the same lame response to those who are being told that their rebates may be "lost or misdirected" by the likes of Rodolf Fowler that you used on Fatwallet. There are enough people reporting "lost" rebates that it is not an insignificant few that you seem to think it is.

Above all don't blame the customer until you have all the facts.

One positive note, it is good to finally know your name Steve. Don't know why you chose to hide it on FW.

 

[ClockerXP]

Originally posted by: ClockerXP
I got the same contact (Luis). I e-mailed NE back to see if I could use the fax option. Will follow up if I hear back.

CxP

Just wanted to let you guys know that Newegg said I should use the snail-mail option rather than trying to fax. I might try faxing anyway though. (Snail mail being a last resort).

CxP

 

[columbiaflier]

Originally posted by: ClockerXP

Originally posted by: ClockerXP
I got the same contact (Luis). I e-mailed NE back to see if I could use the fax option. Will follow up if I hear back.

CxP

Just wanted to let you guys know that Newegg said I should use the snail-mail option rather than trying to fax. I might try faxing anyway though. (Snail mail being a last resort).

CxP

Yeah. Besides Soyo apparently never receives their snail mail. *sarcasm*

 

[nrp80]

Most people i've talked to have recieved their rebates, it just takes a ridiculous amount of time. While i think it's dumb that it takes so long, those who expect them to buy the product, submit the forms and have a check, all within a month's time, need to be shot in the foot, with people like many on here, who troll forums and chat rooms looking for deals and rebates on stuff, it's hard to keep up. They probably have less than 10 people tasked to process and fill thousands of rebates.

 

[columbiaflier]

Originally posted by: nrp80
Most people i've talked to have recieved their rebates, it just takes a ridiculous amount of time. While i think it's dumb that it takes so long, those who expect them to buy the product, submit the forms and have a check, all within a month's time, need to be shot in the foot, with people like many on here, who troll forums and chat rooms looking for deals and rebates on stuff, it's hard to keep up. They probably have less than 10 people tasked to process and fill thousands of rebates.

And what massive research did you conduct to come up with the "They probably have less than 10 people..."? Or did you just pull that out of your @$$?

 

[UsandThem]

Originally posted by: nrp80
Most people i've talked to have recieved their rebates, it just takes a ridiculous amount of time. While i think it's dumb that it takes so long, those who expect them to buy the product, submit the forms and have a check, all within a month's time, need to be shot in the foot, with people like many on here, who troll forums and chat rooms looking for deals and rebates on stuff, it's hard to keep up. They probably have less than 10 people tasked to process and fill thousands of rebates.

And thats anybodies fault who buys this stuff because? That has to rank in my top ten most stupid arguments I have ever seen.

They offer a deal at all major resellers and then don't honor it because "there were just too many submissions"??????

 

[soflawill]

eagleguy said:
Use the fax #. I fax my info in for two rebates on Monday, received both checks in the mail today! After 5 months I finally got my $75.
-----------------------------------------------------------------------------------------------------------


let's see how my fax does, with my office (attorney) fax coversheet. been 20 months on 60.00.

 

[my sons father]

I have a better way of getting my rebate back on the Soyo motherboard I bought from Newegg...I now buy from someone else and add up my savings! Shame on Newegg and Soyo...never again!!!

 

[ClockerXP]

My $75 worth of rebates (from over 5 months ago) are now approved after faxing the papwork in this AM. So I guess I'll be seeing my two checks pretty soon. I'm glad Newegg helped out on this. I think they handled it well.

CxP

 

[UsandThem]

Originally posted by: my sons father
I have a better way of getting my rebate back on the Soyo motherboard I bought from Newegg...I now buy from someone else and add up my savings! Shame on Newegg and Soyo...never again!!!

Uh, it is not Newegg's fault. Soyo offered the rebate. Newegg is not the only site that sells Soyo products. They are the only retailer I have seen so far do anything to get Soyo to honor their rebates.

 

[synapse199]

Originally posted by: synapse199
I too was having a problem with the Soyo rebates (Motherboards purchased from Newegg.com).

The following worked for me, I hope others can benefit from this info.

I contacted Newegg.com (Erick Yoshihara 1-800-390-1119 x144) and was advised to do the following:

Fax a copy of the rebate with all details to Soyo (909)937-0783 Att: Elizabeth

She is the contact working directly with Newegg.com on this situation.

Soyo has promised to re-submit all rebates that have not been processed in a timely fashion.

In my case I faxed the data to Soyo on 2/2/2005 and received checks for all pending rebates 2/7/2005 (3 Total)

Good Luck....

Glad to see that others are also having success by sending info. by fax...

 

[SilentRunning]

Originally posted by: synapse199

Originally posted by: synapse199
I too was having a problem with the Soyo rebates (Motherboards purchased from Newegg.com).

The following worked for me, I hope others can benefit from this info.

I contacted Newegg.com (Erick Yoshihara 1-800-390-1119 x144) and was advised to do the following:

Fax a copy of the rebate with all details to Soyo (909)937-0783 Att: Elizabeth

She is the contact working directly with Newegg.com on this situation.

Soyo has promised to re-submit all rebates that have not been processed in a timely fashion.

In my case I faxed the data to Soyo on 2/2/2005 and received checks for all pending rebates 2/7/2005 (3 Total)

Good Luck....

Glad to see that others are also having success by sending info. by fax...

But...but...you quoted yourself as having success

 

[columbiaflier]

Originally posted by: SilentRunning

Originally posted by: synapse199

Originally posted by: synapse199
I too was having a problem with the Soyo rebates (Motherboards purchased from Newegg.com).

The following worked for me, I hope others can benefit from this info.

I contacted Newegg.com (Erick Yoshihara 1-800-390-1119 x144) and was advised to do the following:

Fax a copy of the rebate with all details to Soyo (909)937-0783 Att: Elizabeth

She is the contact working directly with Newegg.com on this situation.

Soyo has promised to re-submit all rebates that have not been processed in a timely fashion.

In my case I faxed the data to Soyo on 2/2/2005 and received checks for all pending rebates 2/7/2005 (3 Total)

Good Luck....

Glad to see that others are also having success by sending info. by fax...

But...but...you quoted yourself as having success

Yeah really. Notice that synapse only has 2 posts. Probably someone from Soyo planting a "success" story here.

 

[UsandThem]

Originally posted by: columbiaflier

Originally posted by: SilentRunning

Originally posted by: synapse199

Originally posted by: synapse199
I too was having a problem with the Soyo rebates (Motherboards purchased from Newegg.com).

The following worked for me, I hope others can benefit from this info.

I contacted Newegg.com (Erick Yoshihara 1-800-390-1119 x144) and was advised to do the following:

Fax a copy of the rebate with all details to Soyo (909)937-0783 Att: Elizabeth

She is the contact working directly with Newegg.com on this situation.

Soyo has promised to re-submit all rebates that have not been processed in a timely fashion.

In my case I faxed the data to Soyo on 2/2/2005 and received checks for all pending rebates 2/7/2005 (3 Total)

Good Luck....

Glad to see that others are also having success by sending info. by fax...

But...but...you quoted yourself as having success

Yeah really. Notice that synapse only has 2 posts. Probably someone from Soyo planting a "success" story here.

If they would have just paid that person to process rebates, we could have seen an increase of ten rebates a day at Soyo.:laugh:

 

[synapse199]

First off I do not now nor have I ever worked for Soyo.

The reason for my comment was merely to state the fact that success with problem rebates from
companies such as Soyo often are solved many different ways.

Your success will vary with the many different suggestions posted in this forum.

I was just conveying that I was pleased that others might have been helped by my post.

Good Lord, enough of the conspiracy theories......