Newegg news on Soyo Rebate

[pgifford]

Originally posted by: divxdude
anyone have the exact url for the ATTY General complaint form ?

I found it at ftc.gov

Paul

 

[conehead433]

How does a thread move up after it's been locked?

Please excuse me. Apparently it's been stickied.

 

[RobCur]

Originally posted by: dabench
I'm getting really pissed off at soyo. I got my first check but not my second. I resubmitted with everything that Soyo told me to send. A week ago I got an email saying I needed to send a rebate form in also. I told them that I no longer had the rebate form because I sent that in already and if they could please give me another. They basically told me well then your sh*t out of luck unless you can find another rebate form somewhere. I've been waiting since October for this rebate. Better believe I will never buy another soyo product.

Hey, they have to make money somehow, you are their cashcows. Just take it as profits for them and forget it. It's ok my man, you can always make the money back by lawning your neighbor's lawn

 

[pgifford]

Originally posted by: dabench
I'm getting really pissed off at soyo. I got my first check but not my second. I resubmitted with everything that Soyo told me to send. A week ago I got an email saying I needed to send a rebate form in also. I told them that I no longer had the rebate form because I sent that in already and if they could please give me another. They basically told me well then your sh*t out of luck unless you can find another rebate form somewhere. I've been waiting since October for this rebate. Better believe I will never buy another soyo product.

Somehow I missed this posting. If you still need the rebate form let me know; I have both in PDF form.

Paul

 

[bupkus]

I contacted Newegg again a couple months ago and happily, the $40 rebate showed up 2 days later. I waited for the $35 rebate but it didn't come. I contacted Newegg again but nothing. Another newegg contact and I was promised a refund. Three weeks later I again contacted Newegg as no refund came and I was again promised a refund and finally it did.
I must say, there is no other online company that would cover someone else's obligation. Strangely, I have come to expect excellent customer support from Newegg and in this case I wasn't disappointed. I would want this kind of CS from anycompany but I certainly wouldn't have expected it. I now have come to where I do expect that from NE and I sure do realize it.
Thanks to ne for giving value to my patronage.

 

[imported_BS]

Originally posted by: bupkus
I contacted Newegg again a couple months ago and happily, the $40 rebate showed up 2 days later. I waited for the $35 rebate but it didn't come. I contacted Newegg again but nothing. Another newegg contact and I was promised a refund. Three weeks later I again contacted Newegg as no refund came and I was again promised a refund and finally it did.
I must say, there is no other online company that would cover someone else's obligation. Strangely, I have come to expect excellent customer support from Newegg and in this case I wasn't disappointed. I would want this kind of CS from anycompany but I certainly wouldn't have expected it. I now have come to where I do expect that from NE and I sure do realize it.
Thanks to ne for giving value to my patronage.

There wase ZERO customer support from newegg when I contacted them several months ago, All I got from newegg was the run around. And about 3 unanswered emails.

 

[NeweggSupport]

Dear Forum members and valued Newegg.com customers,



We thank you for taking the time to post your informative comments. We would like to extend our deepest apologies for any inconvenience caused by the issue described here.



My name is Jason, and I am a representative for Newegg.com. We have decided to post comments here, along with making a known presence for your convenience here at Anandtech.com. We completely understand each and every one of your issues, and how you may have become frustrated or even upset. This SOYO issue has been ongoing for quite some time and it certainly reflects the image of Newegg.



We have addressed this issue accordingly with SOYO, to ensure the best possible solution to this issue and try to avoid this type of issue in the future.



At this point, we hope that each and every customer who purchased this item and have been involved with this mail-in rebate; have been resolved. If your issue has yet to be completely resolved with SOYO, we would like to encourage you to contact Jason by any means necessary for a complete and total reasonable solution. I may be contact via many numerous methods, such as: PM, email or telephone.



We thank you for your time and patience in each and every case mentioned within this thread.



Thank You,

Jason, Newegg Customer Support

800-390-1119 ext 2050

jasonsalinas@newegg.com"

 

[feynmanKac]

Who do I call to get my rebates.

I've sent numerous emails to Soyo and to Newegg. I've sent regular mail per NewEgg's instruction to the Soyo office and nothing. I bought this motherboard in August 2004 and its been sitting in my workshop ever since. This is the most frustrating experience I have ever had with rebates . Needless to say I will never purchase any SOYO products again.

 

[codegrinder]

Originally posted by: NeweggSupport
Dear Forum members and valued Newegg.com customers,



We thank you for taking the time to post your informative comments. We would like to extend our deepest apologies for any inconvenience caused by the issue described here.



My name is Jason, and I am a representative for Newegg.com. We have decided to post comments here, along with making a known presence for your convenience here at Anandtech.com. We completely understand each and every one of your issues, and how you may have become frustrated or even upset. This SOYO issue has been ongoing for quite some time and it certainly reflects the image of Newegg.



We have addressed this issue accordingly with SOYO, to ensure the best possible solution to this issue and try to avoid this type of issue in the future.



At this point, we hope that each and every customer who purchased this item and have been involved with this mail-in rebate; have been resolved. If your issue has yet to be completely resolved with SOYO, we would like to encourage you to contact Jason by any means necessary for a complete and total reasonable solution. I may be contact via many numerous methods, such as: PM, email or telephone.



We thank you for your time and patience in each and every case mentioned within this thread.



Thank You,

Jason, Newegg Customer Support

800-390-1119 ext 2050

jasonsalinas@newegg.com"

i contacted jason with my rebate information last week and already recived my rebate. i suggest anyone that has purchased from newegg do the same.

 

[wirelessmike]

I also contacted Jason last week with my rebate info (SY-P4RC350 purchased in Nov. '04). Newegg issued a credit to my credit card for the $90 worth of rebates (2 x $45) that I never received. Based on this experience, I will definitely remain a loyal Newegg customer, and of course will definitely NEVER purchase any Soyo product ever again....

 

[imported_Kensai]

Soyo = Suck.