Originally posted by: Johnbear007
Newegg troubles
UPDATE: Just recieved an e-mail about my RMA from newegg after 3 e-mails and a phone call and a week of no replies.
Interestingly enough I also got another automated e-mail from them saying that they had just recieved my RMA dated today the 15th of september 2003. However, I got another one a week ago saying the same thing(Which I know was accurate because my UPS tracking showed as delivered). I'm beggining to wonder if it is perhaps growing pains? regardless it is still a problem.
Another note: The e-mail I recieved was polite and to the point, but not friendly. It made no mention of my previous correspondence (which was inlcuded in the e-mail I sent them and there in the reply from newegg) and there was no apology or explanation for what happened. That's unacceptable to me but I am done sending them e-mails about it, because they don't seem to do any goo. Now I will just wait and see what happens.
I hope that everyone else will start having their issues resolved soon as well. Of course, I still have yet to actually recieve my parts, they have not been shipped yet, I will update as to their condition when they get here.
I would have appreciated an apology for the delay or at least an explanation. Perhaps there is a problem in the RMA department, but on top of that they might want to retrain their customer service reps in being a little nicer in e-mail when there was a problem. The fact that I even HAD a problem was totally ignored by the customer service rep.
To be fair when I ordered and had a problem the customer service representative I spoke with was very polite and helpful, just as everyone is used to.