<< My bad experience: I purchased a refurb Ennermax powersupply. It worked less than one day and died - and I RMA'ed it. They send me back and e-mail saying they couldn't replace it and "We have therefore credited you full on this item to your credit card. You can use it to purchase any replacement as needed." When I got my credit card statement back, they had only credited me back the cost of the product, NO TAX, NO SHIPPING. So I have nothing and paid tax and shipping in both directions. Of course you don't find this out for 40 days later when your statment shows up in the mail.
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I dont think they refund return shipping unless you enclose a shipping receipt.