>you need to stop pointing fingers and making accusations before you think about what you say...
I try not to respond to fruitcakes and message muggers. But since the person took a reasonable tone, and this is directed at me, I will.
This is what I said:
"They charged you restocking on a dead CPU? Then Newegg is a bunch of crooks. It's bad enough they won't pay return shipping."
I didn't mean they were crooks for not paying return shipping. Not refunding return shipping (on dead or incorrect items) is a policy that is adverse to the buyer. It is a policy of which newegg is guilty, like virtually every mail order or Internet seller. It is a cost that every buyer should take notice of and consider when buying that way. It makes buying that way uncertain and it is a cost (in money) that people don't figure in. Every seller and every manufacturer is chiseling their customers when conducting their business in that manner. It is a bad policy.
If they charge you a restocking fee for non-working items, that makes them crooks and the proprietor should spend some time in jail. If that isn't the law, then the law should be corrected, and the lawmakers should see to it that the guilty spend some time in jail, without exceptions.
Nowhere in their policy do they say they charge a restocking fee for defective items. Even it they did, they would still be crooks. Stating the policy barely mitigates the immorality by warning you. It should not be legal, any more than
putting something like:
"Any customer returning an item for any reason will be shot. " makes it legal to shoot the customer.
If newegg wants to charge a restocking fee on dead items, they should clearly state that the item will be dead on arrival. A refurb is a product that has been restored to as-new working condition, functions as such, but may have minor cosmetic defects. If newegg is selling items as refurbs that are not like this, then they need to spend some time in jail for fraud.
>is it THEIR product that went bad? NO! is it newegg's fault that amd sent them (the distributor)
>a broke cpu???shouldn't AMD PAY for the shipping then?
Yes it is neweggs product that was DOA, because they sold it to you, not AMD. They make money when things go to their advantage, and should likewise lose money when it doesn't. It is their responsiblity and it is the loss which enforces their responsibility. It is for these sorts of things that manufacturers go through retailers instead of selling direct, and a reason the retailer gets the product at a discounted price. And likewise, it is for these sorts of things that a customer pays a premium to the retailer over what the retailer paid to AMD. As for newegg possibly passing the cost on to AMD, retailers should negotiate whatever they believe is required. That is their role. I'm not saying that not refunding return shipping should be illegal, but it is definitely adverse to the customer.
I have developed some immunity to Intel fanboys, Apple fanboys, linux fanboys, XP fanboys, nForce fanboys, and ATI fanboys, but I doubt I'll ever aquire that ability for newegg fanboys.
I don't mean to exaggerate newegg's defects, which are rather small as these things go, as best as I can determine. I just don't see why people can't admit that things which are generally good can have some bad aspects as well. That's how it is in an imperfect world.