- Nov 24, 2005
- 564
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You're all right. But I would think they would want to do just that. nonetheless, I wrote the following email, if for no other reason than to make myself feel better. I am going to call first thing and hope for the best, I guess.
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Newegg Customer Service,
I am writing this email to hopefully help expedite a mistake that your company has made.
I ordered hardware from newegg.com on Monday, November 28th, for my new computer (Order #xxxxxxxx) . The total payment was $1,493. I was told that it would be shipped via 3-day UPS and I assumed that the entire order would be correct, which would put the shipment here in time for the weekend.
I received 2 of the 3 shipments yesterday, Thursday, December 1st. One of those shipments was my computer case (inserted link), which was shipped in its retail box. When I got off of work, I rushed home to open and examine all the parts that I had ordered. You can imagine my surprise and dismay when I opened my Thermaltake box, expecting to see my brand new computer case, and instead, finding 8 individual boxes, all of which were keyboards and mice.
I am taking tomorrow off of work (using one of my days of vacation) to build my computer and set everything up. So you can understand my anger and unhappiness knowing that I am "wasting" one of my vacation days, since I am not able to build my computer, due to your company's mistake. I had heard wonderful things about newegg, but thus far, I am not impressed, to say the least.
Now, seeing as I had set this weekend aside, along with an extra day taken off of work, to put together and work on my new computer, I am hoping that you do everything possible to get me the computer case that I ordered, here in time for me to do exactly that. I looked on UPS's website and noticed that they have a shipping service called "UPS SonicAir" which is same day delivery. As I'm sure that you want to correct this mistake, this would be a big step in doing just that.
Eagerly awaiting your response,
SirFelixCat
xxx-xxx-xxxx
Thoughts?
edited to add: Wanna know what just tops all of this off? I had ordered 2 of WD's SATA connectors from WD's website on Monday as well...they have charged me, but still have not shipped them...and the hits just keep on coming.
---------------------------------------------------------------------------------------------------
Newegg Customer Service,
I am writing this email to hopefully help expedite a mistake that your company has made.
I ordered hardware from newegg.com on Monday, November 28th, for my new computer (Order #xxxxxxxx) . The total payment was $1,493. I was told that it would be shipped via 3-day UPS and I assumed that the entire order would be correct, which would put the shipment here in time for the weekend.
I received 2 of the 3 shipments yesterday, Thursday, December 1st. One of those shipments was my computer case (inserted link), which was shipped in its retail box. When I got off of work, I rushed home to open and examine all the parts that I had ordered. You can imagine my surprise and dismay when I opened my Thermaltake box, expecting to see my brand new computer case, and instead, finding 8 individual boxes, all of which were keyboards and mice.
I am taking tomorrow off of work (using one of my days of vacation) to build my computer and set everything up. So you can understand my anger and unhappiness knowing that I am "wasting" one of my vacation days, since I am not able to build my computer, due to your company's mistake. I had heard wonderful things about newegg, but thus far, I am not impressed, to say the least.
Now, seeing as I had set this weekend aside, along with an extra day taken off of work, to put together and work on my new computer, I am hoping that you do everything possible to get me the computer case that I ordered, here in time for me to do exactly that. I looked on UPS's website and noticed that they have a shipping service called "UPS SonicAir" which is same day delivery. As I'm sure that you want to correct this mistake, this would be a big step in doing just that.
Eagerly awaiting your response,
SirFelixCat
xxx-xxx-xxxx
Thoughts?
edited to add: Wanna know what just tops all of this off? I had ordered 2 of WD's SATA connectors from WD's website on Monday as well...they have charged me, but still have not shipped them...and the hits just keep on coming.