- Oct 24, 2000
- 29,767
- 32
- 81
I ordered a product from NE on Tuesday and paid for UPS 3-day shipping. The package was scheduled to arrive today, but I just looked at UPS' web site and saw this:
Your package is in the UPS system and has a rescheduled delivery date of Nov 14, 2005.
THE PACKAGE WAS LEFT IN A UPS FACILITY CAUSING THIS DELAY;FORWARDED TO THE FACILITY IN THE DESTINATION CITY
So, pissed off, I called Newegg to get a refund on my shipping cost. (They picked up on the first ring, no hold time!) They refunded the shipping cost no-questions-asked, and the customer service rep told me that one of their head gurus will be meeting with a UPS head guru next week to discuss UPS' sh!tty service. The rep also said that UPS has broken its service contract with newegg because of so many bad shipments and that UPS will likely lose the contract.
Your package is in the UPS system and has a rescheduled delivery date of Nov 14, 2005.
THE PACKAGE WAS LEFT IN A UPS FACILITY CAUSING THIS DELAY;FORWARDED TO THE FACILITY IN THE DESTINATION CITY
So, pissed off, I called Newegg to get a refund on my shipping cost. (They picked up on the first ring, no hold time!) They refunded the shipping cost no-questions-asked, and the customer service rep told me that one of their head gurus will be meeting with a UPS head guru next week to discuss UPS' sh!tty service. The rep also said that UPS has broken its service contract with newegg because of so many bad shipments and that UPS will likely lose the contract.