My friend bought a Videocard a few years back from newegg that was listed as exchange only. About a month after his exchange window had expired he decided for no real reason that he wanted a different card itself and all he had to do was get his mom on the phone to bitch and he ended up with a full refund.
I hate people who do this kind of shit, jackass should of kept the card instead of acting like a lil girl and having his mommy pitch a fit so his dumbass could get a refund after his return policy. Your friend should grow some Cahonas