Newegg vs Me!

[nugaluga]

I recently RMA'd an oem cpu that wasn't performing up to par
who is right in this issue:

They recieved it monday morning...
And by friday the status hadn't changed...
It was supposed to take 2-3 days, It had been 5 days and no status update on the website.

so i called 3x. First two calls they gave me a runaround. On the third call, I basically found out since i took the label off the OEM CPU they were suspicious and were putting it through "testing", and thats why the processing took so long

To me it is ridiculous to expect a label, that you put on an oem CPU. Because of course when mounting the Heatsink, you would want to take the sticker off...
However because there was no sticker, thats why the RMA is taking forever...

am i just impatient,
or is this how things should be done?

i told them, if they wanted a STICKER ASK FOR IT.... and make that clear.
its been a whole month since i ordered my computer parts and its still not operational...
NEWEGG has really blown it for me this time...

what do you guys think..

 

[bunker]

I'm not familiar with Intel chips, is the sticker on the core?

 

[pulse8]

What do you mean it wasn't performing up to par?

Edit: And I've never seen a sticker on a CPU before. I've also never ordered one OEM, though.

 

[nugaluga]

it was 2500 mobile barton
that was only stable at 1.7 mghz
the sticker was right next to the core


I talked to them...
they said they only check to make sure pins are not bent
thats IT

I would understand and be upset at the customer(me) if they found that the processor was fine and just send it back to the customer(me)

but why does checking for bent pins take 5 days
it doesn't it takes 10 secs

 

[Ornery]

Hah! What happens when they're done testing, and proclaim it runs perfectly par, then what are you going to do?

 

[KarenMarie]

From their POV they want to make sure you are returning the same one they sent you, or just not an old used one that you got from somewhere else.

 

[TechnoKid]

the only place i've seen the sticker is on the underside of the cpu where the heat sensor on your motherboard would go.

 

[abracadabra1]

Originally posted by: pulse8
What do you mean it wasn't performing up to par?

Edit: And I've never seen a sticker on a CPU before. I've also never ordered one OEM, though.

yeah...do us all a favor and explain what 'not performing up to par' means

 

[BigJ]

Couldn't it not being stable be an error on your part?

 

[pulse8]

So you bought a 2500+ barton that wasn't even stable at stock settings?

I'd say it's a no brainer if that's the case.

 

[pukemon]

sounds like he was trying to overclock the badboy and it wouldn't do the deal so he wants to return it. since mobile bartons aren't multiplier locked, there's no real way to tell whether the chip has been modified because you don't have to connect bridges anywhere. on the OEM cpus they put a sticker on it to keep track of inventory so they are able to tell whether or not it was one of theirs. if this is the case, you're SOL. suck it up, better luck next time.

of course if it doesn't work at stock voltage and multiplier and you know its not an motherboard issue, you got a bad chip but you voided the warranty by peeling that sticker off. it's not your fault but you're still SOL.

no assusations here. this is america where you're supposed to be innocent till proven guilty... yeah whateva.

it's a lose/lose situation. ahh well. i suppose you could write about it on reseller ratings and bitchnmoan about how a travesty it is and how bad newegg is. :roll:

 

[brxndxn]

Originally posted by: pukemon
of course if it doesn't work at stock voltage and multiplier and you know its not an motherboard issue, you got a bad chip but you voided the warranty by peeling that sticker off. it's not your fault but you're still SOL.

Newegg can't put a sticker on a cpu that covers part of the core and reasonably expect anyone to leave it on. Newegg can say they're suspicious all they want. However, something tells me Newegg wouldn't be very suspicious if mugaluga had a nice long history of ordering parts from them.

 

[blakeatwork]

Originally posted by: nugaluga
I recently RMA'd an oem cpu that wasn't performing up to par
who is right in this issue:

They recieved it monday morning...
And by friday the status hadn't changed...
It was supposed to take 2-3 days, It had been 5 days and no status update on the website.

so i called 3x. First two calls they gave me a runaround. On the third call, I basically found out since i took the label off the OEM CPU they were suspicious and were putting it through "testing", and thats why the processing took so long

To me it is ridiculous to expect a label, that you put on an oem CPU. Because of course when mounting the Heatsink, you would want to take the sticker off...
However because there was no sticker, thats why the RMA is taking forever...

am i just impatient,
or is this how things should be done?

i told them, if they wanted a STICKER ASK FOR IT.... and make that clear.
its been a whole month since i ordered my computer parts and its still not operational...
NEWEGG has really blown it for me this time...

what do you guys think..

I'm a little confused..

Where was the sticker when you received the CPU? If it was on the core, the the packagers at NewEgg should have more coffee in the morning. If it was anywhere else, then sure, they can hold it up. Most places generally only give a 30-day warranty on OEM, because they know you're not just going to throw a stock heatsink on it.

Now if you said to them that it wasn';t performing at stock speeds, then yes, the are going to run it through a "testbed" ( a term I use lightly). Still it shouldn't take more then 5 business days (again, assuming it's been five business days VS 5 regular days)

 

[MercenaryForHire]

Uh, guys - the mobile Barton 2500 runs at 1.86GHz stock, IIRC.

Perhaps you didn't install the HSF properly, or didn't use the right cooler. I hope you tried reseating it before sending the chip back.

- M4H

 

[JBT]

I have heard of plenty OEM AMD CPU's with stickers on them NOT on the CORE but out neear the bridges. In fact I have a old 1.4 T-bird with a sticker on it and it runs fine today even with a chipped core.

 

[blakeatwork]

Originally posted by: MercenaryForHire
Uh, guys - the mobile Barton 2500 runs at 1.86GHz stock, IIRC.

Perhaps you didn't install the HSF properly, or didn't use the right cooler. I hope you tried reseating it before sending the chip back.

- M4H

I'm thinking it's just something he muffed... It's only a 166MHz drop... so I thjink it's a board setting, VS CPU..

Just my thought..

 

[SarcasticDwarf]

Jeez, the thread hijacking and flamming has gotten a lot worse lately.

 

[nugaluga]

UPDATE:
I just talked with them(newegg) and worked it all out.
They are shipping it out today... and they credited me $30

This was my 3rd personal build with them... in 5 years. not to mention stuff i've bought for friends

the sticker was not on the core, it was to the left, however, i didn't read anywhere on their policy that you weren't supposed to take it off. If this is written somewhere, then I screwed up and apologize to newegg..

To answer all your questions:
I worked with it for 2 weeks b4 returning it.
I tried everything... to make it stable...
I reseated it.
I upped the voltage...
The temps never got above 40degrees...


"of course if it doesn't work at stock voltage and multiplier and you know its not an motherboard issue, you got a bad chip but you voided the warranty by peeling that sticker off. it's not your fault but you're still SOL."
Thats Exactly what happened...
stock voltage and multiplier it only ran to 1.7..
In fact... stock voltage is a 1.4v? my mobo the lowest it went was 1.5v, and thats what i ran it at

I have ordered from them in the past 3 computers in the past 2 for me one for a friend
under my student account, but now that i'm no longer a student, this was my first time under this new account...

Not to knock newegg... still the best! but i just thought they were wrong this time.
now that i talked to them today... this issue is dead to me

thanks for the input...
peace

 

[sharkeeper]

MOST OEM's use a sticker labeled WARRANY VOID IF REMOVED or similar.

Good to hear they are exchanging it. You're lucky.

Cheers!

 

[Kenazo]

Originally posted by: shuttleteam
MOST OEM's use a sticker labeled WARRANY VOID IF REMOVED or similar.

Good to hear they are exchanging it. You're lucky.

Cheers!

If you are in Canada, (not sure about the US), that sticker really doesn't mean much, thanks to our "Sale of Goods Act" and the limitations it places on retailers to limit their liability.

 

[Chu]

Originally posted by: Kenazo

Originally posted by: shuttleteam
MOST OEM's use a sticker labeled WARRANY VOID IF REMOVED or similar.

Good to hear they are exchanging it. You're lucky.

Cheers!

If you are in Canada, (not sure about the US), that sticker really doesn't mean much, thanks to our "Sale of Goods Act" and the limitations it places on retailers to limit their liability.

I recently ordered the same chip, and I think the sticker he is referring to isn't just something from newegg - it has a barcode and serial on it. Taking it off is the equivalent of ripping the tags off of your clothes. I'm not surprised they'd hassle you over this, and they're not necessarly wrong for doing so.

-Chu

 

[SarcasticDwarf]

Y

Originally posted by: Chu

Originally posted by: Kenazo

Originally posted by: shuttleteam
MOST OEM's use a sticker labeled WARRANY VOID IF REMOVED or similar.

Good to hear they are exchanging it. You're lucky.

Cheers!

If you are in Canada, (not sure about the US), that sticker really doesn't mean much, thanks to our "Sale of Goods Act" and the limitations it places on retailers to limit their liability.

I recently ordered the same chip, and I think the sticker he is referring to isn't just something from newegg - it has a barcode and serial on it. Taking it off is the equivalent of ripping the tags off of your clothes. I'm not surprised they'd hassle you over this, and they're not necessarly wrong for doing so.

-Chu

But when I have owned clothing a couple of days, it seems to work well, but has a tag that itches unbearably, don't I have a right to remove it?

 

[Chu]

Originally posted by: DeathByAnts
Y

Originally posted by: Chu

Originally posted by: Kenazo

Originally posted by: shuttleteam
MOST OEM's use a sticker labeled WARRANY VOID IF REMOVED or similar.

Good to hear they are exchanging it. You're lucky.

Cheers!

If you are in Canada, (not sure about the US), that sticker really doesn't mean much, thanks to our "Sale of Goods Act" and the limitations it places on retailers to limit their liability.

I recently ordered the same chip, and I think the sticker he is referring to isn't just something from newegg - it has a barcode and serial on it. Taking it off is the equivalent of ripping the tags off of your clothes. I'm not surprised they'd hassle you over this, and they're not necessarly wrong for doing so.

-Chu

But when I have owned clothing a couple of days, it seems to work well, but has a tag that itches unbearably, don't I have a right to remove it?

If you have worn it for a couple of days, then that is the equivalent of a good CPU, your in the clear. As for a right to remove it, you own it, do whatever you want, just don't espect to return it if you do certain things . . .

-Chu

 

[sharkeeper]

If you have worn it for a couple of days, then that is the equivalent of a good CPU, your in the clear. As for a right to remove it, you own it, do whatever you want, just don't espect to return it if you do certain things . . .

The same cannot be said about mattress tags!

Cheers!

 

[Turkey22]

I'd say they have a right to protect themselves by testing the merchandise. However the extent really would be just plugging it in and firing it up with the correct mobo settings. Then again I guess that depends on what was wrong with the chip? Did it not boot, did it report a different speed? If it was an intermittent problem then it could take them a while to come accross the problem. The other thing you have to consider is how much business they have, they are one of the top online retailers, dont be shocked when they are busy taking care of an unusual request as processors that have problems are probably the most frustrating thing to deal with and troubleshoot unless its obvious. Procs very rarely die under normal use and when they are dead usually d.o.a.

Anyways dont remove things off hardware. Bad idea.