NEWEGG!!

[Underclocked]

Just got off the phone with a CSR at NewEgg regarding my order which included TWO defective Western Digital hard drives (300BB). Both drives very shortly started making loud armature noises and could not be seen by bios afterwards.
The problem - NewEgg charges incredible shipping up front, demands you to FAX back a copy of return shipping (somehow I didn't get a fax number but doubt they would pay it anyway) so let's assume you never get reimbursed for return shipping, and finally you must again pay horrific shipping charges to get replacements.
The airhead I spoke to on the phone didn't seem to see any problem with that arrangement at all. She also didn't seem to have a problem when I told her they had lost a long-time customer.

Way to go NewEgg, you've degenerated to new depths!:|

 

[AzAbyss]

Ouch man, sorry to hear you had a bad experience. I've been pretty lucky so far, but I'm sure my day will come.

-Az

 

[Hammer]

Yeah, they don't reimburse for return shipping.

 

[ShallowHal]

That is Newegg's only problem. I still like their reasonable prices and propmt service. I think you'll find that a lot of people in this forum would agree.
Sorry to hear about your bad luck. Let us all know if you find a better online store.

 

[aphex]

They have always shipped out replacements for free for me...

 

[thomsbrain]

<< They have always shipped out replacements for free for me... >>

 

[Red Dawn]

Man this is so typical. A once good vendor becoming the sh!tz.

 

[ShallowHal]

<<

<< They have always shipped out replacements for free for me... >>

>>



Did you pay to ship the bad part back to them?

 

[aphex]

I returned something less than a week ago and had none of the problems you speak of. Return shipping should always be done at USPS, it starts at $3.95 for priority. (and most packages are round there, at least under $5) They didnt ask me for a fax either. I would call back and speak to another CSR, ive gotten some stupid ones myself.



<< Did you pay to ship the bad part back to them? >>



Yep, every one was $3.95 from USPS. But personally, $4 is worth it for the prices they charge.

 

[DaveSimmons]

Very few vendors or manufacturers pay your return shipping. If they do give you "free" return shipping you still pay for it with higher prices on everything you buy. When buying from someone like newegg you are deciding (whether you know it or not) to pay less and roll the dice on paying for a DOA return.

 

[Evadman]

<<

<< They have always shipped out replacements for free for me... >>

>>



I had to pay shipping to them tho. No biggie.

 

[wyvrn]

I just had to pay shipping back to them, no big deal.

 

[CKDragon]

<< Man this is so typical. A once good vendor becoming the sh!tz. >>



Every company has a few bad issues... I wouldn't write Newegg off on this one mishap. If Underclocked talks with another CSR, maybe he'll get one that will cooperate more to his liking.

Didn't we have a thread a few weeks back where someone did the same thing? He posted here with a problem with a hard drive warranty but then called Newegg up again and they righted the wrong?

CK

 

[PlatinumGold]

i've posted this and i'll post it again.

a good vendor isn't defined by 8 out of 10 people having good experiences, but how they dealt with the 2 out of 10 that don't have great experiences. I posted and ranted and raved about how bad NCIX.com was and all these canadians posted that they had had good experiences w/ NCIX.com. SO WHAT.

same here, sure many of us have had good luck w/ Newegg, but that isn't what defines them as a good vendor, it's how they deal with their screwups that make them a good or a bad vendor. in this case i would have to say, they are showing their colors.

that's one of the reason why 80% of my orders go to mwave.com. i've found them to be extremely courteous and professional even when bad things happen.

 

[aphex]

<< i've posted this and i'll post it again.

a good vendor isn't defined by 8 out of 10 people having good experiences, but how they dealt with the 2 out of 10 that don't have great experiences. I posted and ranted and raved about how bad NCIX.com was and all these canadians posted that they had had good experiences w/ NCIX.com. SO WHAT.

same here, sure many of us have had good luck w/ Newegg, but that isn't what defines them as a good vendor, it's how they deal with their screwups that make them a good or a bad vendor. in this case i would have to say, they are showing their colors.

that's one of the reason why 80% of my orders go to mwave.com. i've found them to be extremely courteous and professional even when bad things happen. >>



I see your point but i respectfully disagree. I think its more important to see how many people actually had a good experience. I would usually dismiss the 20%as just a chance you would have to take. 80% of their customers (with newegg its prolly more like 95%) having a good experience is more than enough for them to get my business.

 

[PlatinumGold]

aphex

no vendor causes problems for customers when the order goes thru smoothly. once again, the quality of a vendor is defined by how they deal w/ their problem customers.

this is of course assuming we are dealing w/ a real vendor and not a sham.

but of the real vendors, vendors who have every intention of filling the order, none of them would cause problems for customers when the order and delivery go well.

let's use another eg. here on at fs/ft forums. a good trader isn't defined by the 80% of smooth trades. if you checked heatware and found that of the 20% where there were delivery problems, where there were merchandise problems, whatever, the trader didn't deal fairly with the other party, would you consider this trader a good trader?

he might not be a troll, (he has 80% of orders fulfilled and traders satisfied) but he would definitely be someone to be careful with.

my point is, smooth orders don't prove the rule, how they deal with bad orders. that proves the rule.

 

[CKDragon]

<< my point is, smooth orders don't prove the rule, how they deal with bad orders. that proves the rule. >>



I think you'll find, however, that most people are pleased with NewEgg.com's RMA service. I'm not certain if you're driving your point against vendors in general or against NewEgg.

NewEgg has done me right so many times in the past that I would hate to see it UNJUSTLY bashed (EDIT: If that is the case here). Especially in this period of time where we have no resellerratings so people can read reviews and find out what a solid company it is compared to the rest.

CK

 

[im2smrt4u]

<< Very few vendors or manufacturers pay your return shipping. If they do give you "free" return shipping you still pay for it with higher prices on everything you buy. When buying from someone like newegg you are deciding (whether you know it or not) to pay less and roll the dice on paying for a DOA return. >>

 

[Hammer]

Heh good customer service died sometime in the 70s.

 

[vi edit]

What I want to know is, why didn't you deal directly with Western Digital?

 

[me4get]

I just had a RMA with www.compgeeks.com. They even paid for return shipping, But I'd alredy sent it back USPS.

 

[aphex]

<<

<< my point is, smooth orders don't prove the rule, how they deal with bad orders. that proves the rule. >>



I think you'll find, however, that most people are pleased with NewEgg.com's RMA service. I'm not certain if you're driving your point against vendors in general or against NewEgg.

NewEgg has done me right so many times in the past that I would hate to see it UNJUSTLY bashed (EDIT: If that is the case here). Especially in this period of time where we have no resellerratings so people can read reviews and find out what a solid company it is compared to the rest.

CK >>



I completely agree with you, thats why i was taking the standpoint i was earlier. I have never dealt with a company as great as newegg. They have always been top notch for me on prices and returns (and the same for most others).

 

[Paulson]

<< What I want to know is, why didn't you deal directly with Western Digital? >>



Exactly!

Even if you did deal with Western Digital, you'd still have to pay for shipping...

Oh well, you can find a good enough retailer, but none of them are going to be 100% satisfying, it just isn't possible.

Sorry bout the bad luck dude

 

[CSoup]

I would not blame newegg for this. this policy is specifically stated on their site. you knew before you bought. at least they don't charge to ship the replacement back to you. Only a few companies (like dell on there accessories store) will pay all shipping costs for a defective product, but then you have to pay higher upfront price.

 

[PlatinumGold]

I was speaking of online vendors in general. i have not had a bad experience w/ newegg myself. but just because i haven't doesn't mean that it can't happen.

i had a bad experience w/ Directdeals.com the other day, that's after having had 6 very good experiences with them.



I completely agree with you, thats why i was taking the standpoint i was earlier. I have never dealt with a company as great as newegg. They have always been top notch for me on prices and returns (and the same for most others).



once again, aphex. my problem is people post their good experiences in a way to justify or nullify the point of the original poster. it would seem to me, that instead of being blindly loyal to a vendor because you had a good experience with them, you would want to know the validity of the claim by the original vendor.

it happened w/ IBM and the GXP75 HD too. every time someone posted something negative about them 10 or 15 well respected members would boo them down instead of asking the more pertinent question, is there the possibility that there is a problem here. in retrospect many of us now agree that there was a problem but for months people were still recommending the gxp75 hd even after MANY people had posted complaints.

lately i've started to see a lotta negative posts regarding Newegg. instead of just Dismissing it because your history with them is GREAT, shouldn't you start asking questions?