No activation XP Home??

Page 3 - Seeking answers? Join the AnandTech community: where nearly half-a-million members share solutions and discuss the latest tech.

RebateMonger

Elite Member
Dec 24, 2005
11,586
0
0
Originally posted by: tcsenter
Since BB doesn't do motherboard replacements on laptops, but uses manufacturer authorized or approved service/repair centers, it is questionable whether BB was ever at fault in the first place, but it deserves credit for discovering the real problem....:
It doesn't make any difference who actually does the work. It is BEST BUY who is taking money to "Warranty" the correct function of the computer. BEST BUY took the money, so BEST BUY Is responsible. It's Best Buy's decision where to send the computer for repair, and if the repair center messes up, it's Best Buy's responsibility to fix the problem.
 

tcsenter

Lifer
Sep 7, 2001
18,531
335
126
It doesn't make any difference who actually does the work. It is BEST BUY who is taking money to "Warranty" the correct function of the computer. BEST BUY took the money, so BEST BUY Is responsible. It's Best Buy's decision where to send the computer for repair, and if the repair center messes up, it's Best Buy's responsibility to fix the problem.
I agree, Best Buy is liable for any mistakes or screw-ups in the work performed by the service center, that is not the same thing as being to blame for the screw-up.

If a customer hires me to perform work, I sub-contract some of it to a third-party, and that third-party screws-up the job, I am not to blame for the screw-up, but the liability to the customer passes to me and I have to fix it, since the contract to which the customer is a party binds me, not the sub-contractor. Blame and liability are not the same thing.

Best Buy is not to blame for the screw-up, but it discovered the problem and saw that it was corrected. Ergo, Best Buy did everything correctly and met its obligations. It was the service center who deserves blame for the screw-up. The End.
 

Lemon law

Lifer
Nov 6, 2005
20,984
3
0
I'd go to small claims court. Sue both microsoft and emachines-gateway. Let the judge figure it out.
 

Shawn

Lifer
Apr 20, 2003
32,236
53
91
Originally posted by: pcgeek11
You obviously didn't read the entire thread.

1. His PC was working when the MB Burned.
2. It was under BB Warranty.
3. They installed a replacement MB under warranty.
4. It was a Gateway MB they installed. Wrong MB was stupid.
5. He received it back wanting an activation ( due to a Gateway MB vice eMachine ).
6. When Gateway bought eMachine they also assume all Liability of eMachine.
7. It wouldn't activate online due to an SLP installation (eMachine ).
8. Microsoft wouldn't activate over the phone either with the key it was installed with or the key on the COA Label. That is trying numerous times.
9. It should have NEVER come back to the customer in this condition.
10. The customer shouldn't ever have to purchase a new OS license to get through a warranty problem.
11. It shouldn't ever take 8 weeks to repair / replace a motherboard.

XP was restored as eMachines do not provide customers with an installation disk, and the customer shouldn't have to buy a copy to get the warranty work completed. BB refused to provide him a new license and disk.

Believe me I know how activation works with OEM, SLP, BIOS Checks etc... This was BB screwing a paying customer over from the start and trying to take shortcuts to just get by, and it bit them in the @ss this time.

So tell me again how Dooyas is right? Be specific please, I'm all ears.

pcgeek11
I did read the thread and best buy shouldn't have returned the laptop in that condition. However the gateway mobo would have worked if they had done a reformat. I'm sure it was the exact same mobo with a different bios.

If it had been me though I just would have done a reformat so I wouldn't have to mess with sending it back again.
 

pcgeek11

Lifer
Jun 12, 2005
21,610
4,668
136
Its not BB responsibility to, they are not the OEM who has the licensing contract with MS. That would be Gateway's responsibility. In fact, the reseller never bothers with activation issues. Assisting the customer with activation issues is a really nice thing to do, but legally activation and licensing issues are between the OEM and the purchaser.

tcsenter are you a Best Buy Employee or what?

Yes It is their responsibility, when the machine was running a fully activated copy of XP when the MB blew, Their service centers actions caused it to be Unactivated, and the MB they had installed to meet their contractual responsibility caused the entire mess. That is the point you seem to be missing.

I agree, Best Buy is liable for any mistakes or screw-ups in the work performed by the service center, that is not the same thing as being to blame for the screw-up.

Double talking at its finest right there!
So if you have an employee that screws something up, you as the employer is not to blame, but you will pawn off the blame to one of your employees? Then you fix it so now you deserve praise for finding the issue that your employee caused in the first place. Now that is some skewed logic. I'm glad I don't work for you.

Best Buy is not to blame for the screw-up, but it discovered the problem and saw that it was corrected. Ergo, Best Buy did everything correctly and met its obligations. It was the service center who deserves blame for the screw-up. The End.

Best Buy knew they installed a Gateway Motherboard and authorized the replacement under their warranty. It was obvious what the issue was from the first boot after the MB was replaced. The customer pointed this out to the Geek Squad. As it had a great big old gateway splash screen. The comment I made about " they made the miraculous discovery " was just a smart @ss comment by me when they had already known that the Gateway board was installed into the eMachine...

Shawn,

If it had been me though I just would have done a reformat so I wouldn't have to mess with sending it back again.

The Customer was under a warranty and should not have to do anything but deliver it to BB.

Anyway its over now and BB spent a lot of money flopping and twitching for no reason. I still say they blow and wouldn't take anything of mine there for service.

The Employer is Responsible for its employees screw ups that happen on the job. The service center is a BB employee as they are paid to do work for BB. This has been proven over and over in a court of law. That is the real end.

pcgeek11
 

tcsenter

Lifer
Sep 7, 2001
18,531
335
126
tcsenter are you a Best Buy Employee or what?
Yes, because of course, anyone who would dare defend BB must therefore be an employee. Just like you are an employee of every company or school or organization you've ever defended. DUH!
Yes It is their responsibility, when the machine was running a fully activated copy of XP when the MB blew, Their service centers actions caused it to be Unactivated, and the MB they had installed to meet their contractual responsibility caused the entire mess. That is the point you seem to be missing.
It doesn't matter how "fully" or "partially" Windows is activated (is that like being 'fully' or 'half' pregnant?). Activation issues are not the problem of the reseller. Microsoft itself states the correct course of action in this precise scenario is for the customer to get a new license and product key (i.e. COA label) from the OEM. I'm a registered Microsoft Partner and OEM System Builder, I know what I'm talking about.

The fundamental issue here is that the wrong motherboard was installed, there was NOT an activation problem. The activation problem resulted from the motherboard issue. Best Buy saw that the mistake was corrected. Problem solved - THE END.
So if you have an employee that screws something up, you as the employer is not to blame, but you will pawn off the blame to one of your employees? Then you fix it so now you deserve praise for finding the issue that your employee caused in the first place. Now that is some skewed logic. I'm glad I don't work for you.
A contracted service is not an employee, big difference. A contracted company or firm is neither the employee nor employed by Best Buy.

But even so, if my employee screwed up and you were blaming me for something I have no control over, the same applies. No, the screw-up was not my fault, but I will remedy it because the employee who did screw up was employed by me.

Again, there is a difference between fault and liability. Do you understand the difference (rhetorical question at this point...as you have proven to know little about anything)?
 

pcgeek11

Lifer
Jun 12, 2005
21,610
4,668
136
tcsenter,

A contracted service is not an employee, big difference. A contracted company or firm is neither the employee nor employed by Best Buy.

If you pay someone for a job service etc they are employed by you.

em?ploy
To pay someone to work for you:

em?ploy?ee
Someone who is paid to work for someone else.

sub?con?tract also subcontract out
If a company subcontracts work, they pay other people to do part of their work for them:

If they are "subcontracted " to perform a service they are employed by definition to the company that subcontracted them for that service.

So the Service Contractor was an employee of Best Buy for that service.

But even so, if my employee screwed up and you were blaming me for something I have no control over,

What are you saying? That you have no control over what your employees do in your business. That I find truely amazing!

Again, there is a difference between fault and liability. Do you understand the difference (rhetorical question at this point...as you have proven to know little about anything)?

Yes I do know something. I do know that you by definition are wrong in all respects. By the way you don't have to be insulting to try and make your point.

The real end. Read a dictionary once in a while it will do you good.

pcgeek11
 

jkresh

Platinum Member
Jun 18, 2001
2,436
0
71
I also had a fairly ridiculous experience with bestbuy and notebook warranties. About 4 years ago I bought a vpr matrix (one of the first widescreen (pc based) notebooks, and a bestbuy brand), with a 3 year warranty. It worked fine for 1 year then began seriously overheating (when in sleep mode no less), so I brought it in for repairs (November), after 2 weeks I got it back (they replaced the motherboard) and it was still overheating, so I brought it back. Again they confirmed the problem, sent it out, two weeks later it came back (and something else had been "replaced") but the problem continued. Again they confirmed it, sent it back, 2 weeks later I get a call, "We lost it", they had no idea what happened but somehow it got lost during shipping, so I got a store credit (for a new notebook) equivalent to what I originally paid (minus the warranty), but I was not allowed to buy a warranty on the replacement machine. While I could really have asked them to do more (outside of just fully refunding my money), the time it took made be decide that any notebook i bought in the future would have an onsite warranty, or at the very least a fast turnaround (ie a dell, or preferably IBM/lenovo), as 6-8 weeks without it is unacceptable (even 2 weeks is pushing it).
 

Smilin

Diamond Member
Mar 4, 2002
7,357
0
0
Wow this thread got stupid while I was away.


Someone tell me if I'm on track:

Someone took a gateway box into BB to be repaired.
When it came back it won't activate.

Is that about right? If so the answer is: Take that crap back to BB and say, "look bitch activate my windows and fix me some pie!" Problem solved.



 

pcgeek11

Lifer
Jun 12, 2005
21,610
4,668
136
Originally posted by: Smilin
Wow this thread got stupid while I was away.


Someone tell me if I'm on track:

Someone took a gateway box into BB to be repaired.
When it came back it won't activate.

Is that about right? If so the answer is: Take that crap back to BB and say, "look bitch activate my windows and fix me some pie!" Problem solved.

Close.

eMachine Notebook, MB Burned out, BB warranty.

BB Service center Replaced the MB with a Gateway MB, I assume because Gateway Owns eMachines now.

Microsoft wouldn't allow activation as they see an eMachine SLP installation on a Gateway
Notebook. The customer doesn't have a reinstallation disk or another license.

After 8 weeks back and forth he finally got it back with an eMachine MB Activated and running again.

Edit: Oh yeah I forgot to say BB warranty and service sux the big one.

pcgeek11
 

tcsenter

Lifer
Sep 7, 2001
18,531
335
126
If you pay someone for a job service etc they are employed by you.
An employee and contractor are mutually exclusive. As a matter of law (civil, common, and business), if someone is an employee, they are by definition NOT a contractor. If someone is a contractor, they are by definition NOT an employee.

An employee may be defined as: "A person in the service of another under any contract of hire, express or implied, oral or written, where the employer has the power or right to control and direct the employee in the material details of how the work is to be performed." Black's Law Dictionary page 471 (5th ed. 1979).

Here you go, read and learn:

Employee v. Independent Contractor -- What is the difference?

Essentially, employees are subject to the supervision of the employer concerning how the job is accomplished. The employer is a boss. Independent contractors, on the other hand, do not need to be supervised about how the job should be done. They are simply responsible for the ultimate outcome of the job. The person that hires an independent contractor is not a boss, but a customer of the independent contractor.

An important difference is that employers are not automatically liable for the legal wrongs committed by independent contractors, but are legally responsible for the acts or omissions of employees when they are acting within the scope of their employment.

--------------------------

IRS Publication 1779 - Independent Contractors vs. Employees

The courts have considered many facts in deciding whether a worker is an independent contractor or an employee. These relevant facts fall into three main categories: behavioral control; financial control; and relationship of the parties.

--------------------------

Employee Or Independent Contractor?

A. Liabilities and Benefits

Although once again the applicable law may change from state to state, it is generally the case that an employer may be "vicariously" liable for the negligence of an employee, but will not be liable for the acts of an independent contractor.

---------------------------

Who is an independent contractor?

If the one who pays for the labor and services of another has the right to control what will be done and how it will be done, this other person is an employee. This will be so even though the employee has been given some degree of freedom of action. The key determinant is the existence of the right to control the details of how any work is done. Whether such control is actually exercised is irrelevant.

If the one paying for the work does not have the right to control the day-to-day working but merely to direct the desired result, the person supplying the labour is an independent contractor.

-----------------------------

Main Entry: em·ploy·ee

: a person usually below the executive level who is hired by another to perform a service esp. for wages or salary and is under the other's control ?compare INDEPENDENT CONTRACTOR
What are you saying? That you have no control over what your employees do in your business. That I find truely amazing!
No employer has complete control at all times over what their employees do. Employees are human beings, who think and act for themselves, and need not be hovered over every second of every minute to tell them how to do their job. If an employee screws up, that is not reasonably or generally under my control nor is my fault, but I am liable for their screw-ups. Which brings us to your next lesson:
Yes I do know something. I do know that you by definition are wrong in all respects. By the way you don't have to be insulting to try and make your point.
The difference between fault (i.e. culpability) and liability, or liability without fault:


Strict Liability (Liability without fault)

Strict liability, sometimes called absolute liability, is the legal responsibility for damages, or injury, even if the person found strictly liable was not at fault or negligent. Strict liability has been applied to certain activities in tort, such as holding an employer absolutely liable for the torts of her employees...

-----------------------------

Vicarious Liability

Employers are vicariously liable, under the respondeat superior doctrine, for negligent acts or omissions by their employees in the course of employment. For an act to be considered within the course of employment it must either be authorised or be so connected with an authorised act that it can be considered a mode, though an improper mode, of performing it...However, the employer of an independent contractor is not held vicariously liable for the tortious acts of the contractor, except where the contractor injures someone to whom the employer owes a non-delegable duty of care, such as where the employer is a school authority and the injured party a pupil.

----------------------------

Vicarious liability (Strict Liability)

Vicarious liability is liability imposed on the master of a servant for the tort of that servant when committed in the course of his employment. This is a form of strict liability since the ?innocent? master is made liable for the fault of his servant."

-----------------------------

Independent Contractor

The employer of an independent contractor is generally not held vicariously liable for the tortious acts and omissions of the contractor, because the control and supervision found in an employer-employee or Principal-Agent relationship is lacking.

------------------------------

Best Buy contracts a third-party company to service/repair laptops under warranty. The employees of that contracted company are neither under Best Buy's control nor does Best Buy control the material manner in which their jobs are performed. Ergo, Best Buy isn't responsible or at fault for what the employees of another company do, but Best Buy is liable for the outcome.

You getting it now, or need I school you some more in the law?
 

pcgeek11

Lifer
Jun 12, 2005
21,610
4,668
136
tcsenter,

You're Fun!

Nice bunch of " Lawyer " crap. I'm impressed.

We know how lawyers run their show. It is still a load of crap as far as this issue with the Notebook warranty is concerned.

Best Buy sold him the extended warranty, and gave it back several times during the process still screwed up.

Since BB sold the warranty service and they are ultimately responsible to their customer to whom they sold the service contract to. Now the service center that BB subcontracted to actually do the work is responsible to BB not the customer for the performance of that work that they do under the sub contract, or as you put it the end results of their services.

You are splitting way too many hairs into far too many pieces for a simple problem. They screwed up his activation by their inept repairs both on their own and through whatever " contractors " they used. They performed horribly 8 frickin weeks is unsatisfactory in every way.

Maybe you will get lucky and something like this will happen to you one day!

pcgeek11
 

Tom

Lifer
Oct 9, 1999
13,293
1
76
As far as the time lost, this is one of the reason a warranty needs to be read throughly, because I bet there's a limit on liability that excludes loss of time, data, etc.

 

VooDooAddict

Golden Member
Jun 4, 2004
1,057
0
0
Originally posted by: bsobel
Originally posted by: Stonesoldier
ya gotta just love the "must be same motherboard "

If you don't like it (and obviously many don't) do not take the discount from MS for the OEM version and buy the full retail version. This way you never need to worry about it. Each of the users complaining about this paid a cheaper price to MS for the tradeoff. Is it a good deal? For most users yes. For those who move configs and such, no.

Actually the issue here is that some people have bought compete systems (in this case a laptop). The OEM license is already included in the cost.

I've never seen a Dell option to change from the Dell OEM XP to a Retail XP ... have you?
 
sale-70-410-exam    | Exam-200-125-pdf    | we-sale-70-410-exam    | hot-sale-70-410-exam    | Latest-exam-700-603-Dumps    | Dumps-98-363-exams-date    | Certs-200-125-date    | Dumps-300-075-exams-date    | hot-sale-book-C8010-726-book    | Hot-Sale-200-310-Exam    | Exam-Description-200-310-dumps?    | hot-sale-book-200-125-book    | Latest-Updated-300-209-Exam    | Dumps-210-260-exams-date    | Download-200-125-Exam-PDF    | Exam-Description-300-101-dumps    | Certs-300-101-date    | Hot-Sale-300-075-Exam    | Latest-exam-200-125-Dumps    | Exam-Description-200-125-dumps    | Latest-Updated-300-075-Exam    | hot-sale-book-210-260-book    | Dumps-200-901-exams-date    | Certs-200-901-date    | Latest-exam-1Z0-062-Dumps    | Hot-Sale-1Z0-062-Exam    | Certs-CSSLP-date    | 100%-Pass-70-383-Exams    | Latest-JN0-360-real-exam-questions    | 100%-Pass-4A0-100-Real-Exam-Questions    | Dumps-300-135-exams-date    | Passed-200-105-Tech-Exams    | Latest-Updated-200-310-Exam    | Download-300-070-Exam-PDF    | Hot-Sale-JN0-360-Exam    | 100%-Pass-JN0-360-Exams    | 100%-Pass-JN0-360-Real-Exam-Questions    | Dumps-JN0-360-exams-date    | Exam-Description-1Z0-876-dumps    | Latest-exam-1Z0-876-Dumps    | Dumps-HPE0-Y53-exams-date    | 2017-Latest-HPE0-Y53-Exam    | 100%-Pass-HPE0-Y53-Real-Exam-Questions    | Pass-4A0-100-Exam    | Latest-4A0-100-Questions    | Dumps-98-365-exams-date    | 2017-Latest-98-365-Exam    | 100%-Pass-VCS-254-Exams    | 2017-Latest-VCS-273-Exam    | Dumps-200-355-exams-date    | 2017-Latest-300-320-Exam    | Pass-300-101-Exam    | 100%-Pass-300-115-Exams    |
http://www.portvapes.co.uk/    | http://www.portvapes.co.uk/    |