- Jun 12, 2005
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Well today I have seen the first time ( for me ) Microsoft has refused to activate a copy of Windows XP ( OEM ) when the motherboard was replaced. I hope this isn?t setting a trend, as the motherboard was replaced IAW the EULA. It was an eMachines laptop with XP Home OEM version installed, the motherboard was damaged during normal usage and it was sent out for warranty repairs via Best Buys extended warranty. As we all know Gateway bought eMachine a while back, so eMachine doesn?t exist as its own entity anymore. The motherboard was replaced using a Gateway branded motherboard at the service center and when the laptop was returned to the customer it booted after displaying the ? Gateway Logo ? to an activation screen ? and it will not activate over the internet for obvious reasons. A call to the activation center and a long discussion with the Indian gentleman all for NADA. They will not activate this machine, period. The customer was given a choice of 1.) Buy a new copy to install on the laptop. 2.) Take it back to the service center where it was repaired. He elected to take it back to Best Buy and he is going to ( as he so eloquently put it ) show his @ss in the middle of the store. I think I?ll go along for the show. It should be fun! I?ll update you when he gets a resolution.
pcgeek11
pcgeek11