- Jun 24, 2008
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Been having this strange issue with a customer PC. Audio was not working.
System is a Dell Dimension 3000, Windows XP. So I checked the normal stuff and all
seem normal but no sound. I downloaded the audio driver from Dell
support site, install went find. I than had sound. Life was good.
Rebooted PC three or four times and still had sound.
Customer calls back next day. Same problem again no sound and the
Sound and Audio Device Properites| Sound tab is all greyed out. With
no Audio Device label at top of window.
I am thinking that something is disabling the Windows Audio Service. I am
also thinking about copying over from another Windows XP the audiosrv.dll
file out of system32 over to hers.
Anyone have any thoughts on what is causing this and perhaps a
solution?