No Man's Sky Refunds!

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WhiteNoise

Golden Member
Jun 22, 2016
1,075
184
106
I didn't pre order the game. I bought it after release. Well on release day anyway.
 

Martimus

Diamond Member
Apr 24, 2007
4,488
153
106
Steam, Sony, and Amazon are quietly offering refunds regardless of playtime.

I'd recommend getting in on this asap.



http://www.inquisitr.com/3458500/no...egin-issuing-refunds-regardless-of-play-time/

https://www.reddit.com/r/gaming/comments/4zxfon/sony_steam_and_amazon_issuing_full_refunds_for_no/

seems lots of people are having luck getting refunds through sony and steam despite 10+ hours played


http://www.onemanslie.info/the-original-reddit-post/

list of inconsistencies between advertising and finished game
I'm confused. The game is exactly what I expected it to be from the previews. I am not sure what you thought the game was going to be about?
 

smackababy

Lifer
Oct 30, 2008
27,024
79
86
I'm confused. The game is exactly what I expected it to be from the previews. I am not sure what you thought the game was going to be about?
I thought it was going to have quite a few of the things the lead developer said it would, and then refused to refute when asked about said things missing.
 

ginfest

Golden Member
Feb 22, 2000
1,927
3
81
To be fair to Valve, I just got notice that they refunded the full price to my PayPal! As noted above, they originally said I would get a credit to my Steam wallet. Oh the wonders of a PP dispute!
Anyway, I didn't pre-order and game time was showing in steam as 4 hours.
 

DrunkenSano

Diamond Member
Aug 8, 2008
3,892
490
126
I'm confused. The game is exactly what I expected it to be from the previews. I am not sure what you thought the game was going to be about?

Interesting how different people have different opinions. There are many who do not share your views, with evidence to prove it, that is why they are getting refunds.
 

gorcorps

aka Brandon
Jul 18, 2004
30,740
452
126
Interesting how different people have different opinions. There are many who do not share your views, with evidence to prove it, that is why they are getting refunds.

I've noticed a pattern though. I'm also in the camp that I got pretty much what I expected, and while I wouldn't consider it worth $60 I'm certainly not upset about it. However, I also based this opinion mostly on gameplay vids and trailers. I didn't really read or watch any developer interviews, and that's where a lot of the "evidence" seems to be coming from when people want refunds. Focusing only on the handful of videos I saw, I wasn't terribly surprised with how it turned out... but I was actually surprised with some of the things people were expecting, and didn't know where those expectations came from. After seeing some of the interviews I originally ignored I began to understand, and am glad I didn't follow that side of the hype or I might have been just as disappointed.
 

zerocool84

Lifer
Nov 11, 2004
36,041
472
126
It would be equivalent to giving an engagement ring to and marrying someone you met in Vegas on the same night. You don’t know this person, nor do you have any idea how things are going to work out in the long run. You just took a blind chance, and really, you have no one else to blame but yourself. “But it’s not fair! She told me she had her PhD, she seemed like a brilliant mind, and she loved video games! She seemed perfect, but she lied!”, you might say. Yeah. Lies happen, and life can be very disappointing. But guess what? You are responsible for your life and the crappy things that you decide to invite into it too, and that includes your poor choices in relationships, and yes, your poor video game purchasing decisions.

All too often today, we love to point the blame on anyone but ourselves, but really, we don’t have any to blame but ourselves when it comes to pre-ordering video games.

Why have we gotten to the point that we trust a product 100% months before it is even released? Some people even pre-order video games over a year before it is supposed to release. I’m not saying that we should stop pre-ordering completely, but I think we need to be honest with ourselves, look in the mirror and admit that we have a pre-ordering problem.

If we continue to pre-order games so prematurely, developers might see that as an opportunity to take advantage of popularity and release games prematurely, because guess what? At the end of the day, they are a company trying to make money, and if you are throwing money at them before they give you the goods, then you are no better off than giving an engagement ring to someone you just met. You didn’t make the developers work for your money, because you just gave it to them before they gave you the game they promised, and that is a huge problem that we have run into

http://tay.kinja.com/the-end-of-wedding-engagements-1785985676

This is exactly what I've been saying. Don't pre-order, wait for reviews, and you won't make bad gaming decisions and blame someone else for your bad decision.
 

smackababy

Lifer
Oct 30, 2008
27,024
79
86
I've noticed a pattern though. I'm also in the camp that I got pretty much what I expected, and while I wouldn't consider it worth $60 I'm certainly not upset about it. However, I also based this opinion mostly on gameplay vids and trailers. I didn't really read or watch any developer interviews, and that's where a lot of the "evidence" seems to be coming from when people want refunds. Focusing only on the handful of videos I saw, I wasn't terribly surprised with how it turned out... but I was actually surprised with some of the things people were expecting, and didn't know where those expectations came from. After seeing some of the interviews I originally ignored I began to understand, and am glad I didn't follow that side of the hype or I might have been just as disappointed.
When is it just hype and when it is the developer said "you can do this" and you not being able to do that? One or two instances would be fine, except there are an extremely high amount of these. Now, I don't really have a dog in this fight (I knew it was going to be a huge stinker based on what the lead developer said... creating new elements to make the sky green? Yeah, okay buddy), but I totally understand people wanting to believe the product was what the lead guy advertised. If a car company (because AT loves car metaphors) said things like "has 500 horse power and power windows and magic headlights and leather seats" and you get the car and it doesn't have all of that, wouldn't you feel cheated?
 

zerocool84

Lifer
Nov 11, 2004
36,041
472
126
When is it just hype and when it is the developer said "you can do this" and you not being able to do that? One or two instances would be fine, except there are an extremely high amount of these. Now, I don't really have a dog in this fight (I knew it was going to be a huge stinker based on what the lead developer said... creating new elements to make the sky green? Yeah, okay buddy), but I totally understand people wanting to believe the product was what the lead guy advertised. If a car company (because AT loves car metaphors) said things like "has 500 horse power and power windows and magic headlights and leather seats" and you get the car and it doesn't have all of that, wouldn't you feel cheated?

Not if you drive the car 5,000 miles and expect your full money back. Dealerships will just laugh at you.
 

Ranulf

Platinum Member
Jul 18, 2001
2,407
1,305
136
I've noticed a pattern though. I'm also in the camp that I got pretty much what I expected, and while I wouldn't consider it worth $60 I'm certainly not upset about it. However, I also based this opinion mostly on gameplay vids and trailers. I didn't really read or watch any developer interviews, and that's where a lot of the "evidence" seems to be coming from when people want refunds. Focusing only on the handful of videos I saw, I wasn't terribly surprised with how it turned out... but I was actually surprised with some of the things people were expecting, and didn't know where those expectations came from. After seeing some of the interviews I originally ignored I began to understand, and am glad I didn't follow that side of the hype or I might have been just as disappointed.

Thats pretty much been my experience with the game.
 

Linux23

Lifer
Apr 9, 2000
11,303
671
126
Not if you drive the car 5,000 miles and expect your full money back. Dealerships will just laugh at you.
That's just a retarded response. Use more of those brain cells please.

When are you able to play a game and inspect all of the stated features without playing it first? I can buy a car and inspect it before I take delivery. If said car is missing features then that dealer better be able to fix, replace the car with a car that has all my paid for features or refund my money. It will take several months at most for the devs to deliver content updates that were promised or they may never since they got millions of dollars of your hard earned working dollars.

I supposedly played 5 hours and was just on my second planet expecting what was promised would come around my 5th or 6th planet but after reading reports of what's been cut I felt ripped off. I'd never get to experience any of those features that sold me on the game. And considering that my 3 year old keeps interrupting me every 5 seconds, it would have taken 20+ hours to get that far at the pace I was going. And that's not even including the CTD's randomly.
 
Reactions: Sabrewings

HOOfan 1

Platinum Member
Sep 2, 2007
2,337
15
81
Not if you drive the car 5,000 miles and expect your full money back. Dealerships will just laugh at you.

Of course there are several differences there. You don't have to drive the car 5,000 miles before you determine it has no power windows or leather seats. However, if you were sold a car and promised a certain fuel economy, and it comes out that the car is no where near capable of that, then you have every right to sue the car dealer or manufacturer...just ask Volkswagen.

It does take several hours of play to determine some promised features are missing from a game.

Also a car is a physical object, and worth way more than a piece of software. Sony/Steam/Hello Games isn't left with a severely devalued item if they have to return your money. They lose a bit of money, but nothing close to the $60 you paid for it.

As for pre-ordering games from completely unproven developers like Hello Games, I agree, there is no way you should do that. However, the publishers and the retail stores are the ones heavily pushing pre-orders, and in this case, they did it with false information, so they are culpable.
 

Aikouka

Lifer
Nov 27, 2001
30,383
912
126
As for pre-ordering games from completely unproven developers like Hello Games, I agree, there is no way you should do that. However, the publishers and the retail stores are the ones heavily pushing pre-orders, and in this case, they did it with false information, so they are culpable.

Hello Games isn't completely unproven as they developed the Joe Danger series. Although, TB mentioned that fact is one of the reasons why he had some major reservations over them taking a giant leap from an "excite bike clone" to a huge, procedurally generated universe.
 

HeXen

Diamond Member
Dec 13, 2009
7,832
38
91
To be fair to Valve, I just got notice that they refunded the full price to my PayPal! As noted above, they originally said I would get a credit to my Steam wallet. Oh the wonders of a PP dispute!
Anyway, I didn't pre-order and game time was showing in steam as 4 hours.

Wtf? I've been disputing it for almost 2 weeks now. They just keep sending the same reply saying I have played it past 2 hours, yadda yadda. 5 hrs..whoopie. I get their policy but not of they lie to gamers to sell the game, it's false advertising and I even all capped that in my last one.

So what am I doing wrong here? My last one said " THIS GAME IS FALSE ADVERTISING" I am a customer and the customer is always right. Why are you doing this to me? Origin doesn't treat me like this. (i lie)

What else should I try?
 

HeXen

Diamond Member
Dec 13, 2009
7,832
38
91
lol, give up. I hope that's not part of your life advice plan. I am not a quitter, I'm a doer and I take things as far and high up as I can seeking any opportunities available to get what I want or need.
 

Linux23

Lifer
Apr 9, 2000
11,303
671
126
Wtf? I've been disputing it for almost 2 weeks now. They just keep sending the same reply saying I have played it past 2 hours, yadda yadda. 5 hrs..whoopie. I get their policy but not of they lie to gamers to sell the game, it's false advertising and I even all capped that in my last one.

So what am I doing wrong here? My last one said " THIS GAME IS FALSE ADVERTISING" I am a customer and the customer is always right. Why are you doing this to me? Origin doesn't treat me like this. (i lie)

What else should I try?
How much text are you putting in your tickets. I put a wall of text from that Reddit thread. Do you have two ticket types in (automated and steam support)?
 

HeXen

Diamond Member
Dec 13, 2009
7,832
38
91
First one was automated. After that I have been going through Steam Support, for refund on NMS. I didn't do a whole lot of text but have explained why I felt I was mislead and why I played it for 5 hours until I realized, hey, something isn't right here. I think this time I am going to copy that Reddit notes displaying as evidence, my false advertisement claim and see if they cave. I'd like to use that $60 for another game. I've bought bad games before and I eat them, clearly my fault. But not going to take it up the rear for one where developers flat out lie, not like it's my first time or anything though.
 
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